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Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete...
I was able to get this working again. After migrating my account to mynetgear I was having the same problem. I could not use my remote desktop app to access my ReadyNAS drive.
I had to uninstall ReadyCLOUD from the program manager. Then went to the readcloud.netgear.com web portal. Signed in with email and password. My ReadyNAS loaded, then on the bottom left, clicked on "Get the ReadyCloud App".
Everything working fine now. I did have one hickup. When I clicked on the the ReadyCloud icon in the system tray nothing happend. Then it disapeared but came back shortly. I think Windows 10 was refreashing or resetting the system tray. I should have rebooted after unistalling. But working fine now.
It seems odd since it works after downgrading the Firmware to 6.5.0. It's better if you guys will report this to our support team via phone and chat support.
Special... Mine did this on 6.5.1, then rollbacked to 6.5.0, then was fine... So reinstalle 6.5.1, started back to DL few bytes then stop, rollbacked to 6.5.0 again, and it's fine...
I have tried chrome and IE, always the same result from two different network connections.
It is not working even sharing a link (it was working two or three months ago because I had been sharing some files in that way).
This happens with OS 6.5.1, the only think worth to mention is that I had problems in accessing the NAS through ReadyCloud because it was displayed as offline even if it was fully connected and the Cloud page on NAS OS was indicating internet and service access. I had to disconnect the account on the NAS, remove the NAS on ReadyCloud and reconnect it. Discovery was not working and I am not completely sure how I got it recognized at the end...
I would like to add the results of a test I involuntarily did today.
I think it was not supposed to be working, but today I have connected to the NAS OS admin page from work just by connecting to my home IP (I have redirection active for port 80 to the NAS because I am hosting a website on the NAS).
From there, I went to the shares page and started browsing the content of one of the drive and in that way the download was working properly.
So, it looks like it is not a problem for the NAS to send something "outside" the LAN, but how it handles the requests from readycloud.
Could you guys tell us if this happens when the file/s are being downloaded on the ReadyCLOUD web portal? Also, were you able to try to generate the said web download links using the web portal, iOS or Android apps?
I would like to add that a few months ago it was working fine, and I had already migrated to ReadyCloud. I think it stopped working when I applied the latest update on the OS.
Weel, I cannot be sure, but it is possible the the problem is the communication between the NAS and the RC server.
I mean, I can download from the NAS if I connect to it through the admin interface even if I am on an external network and I browse the shares from the OS interface.
Probably, the NAS is smart enough to detect if the request through RC is coming from the same network, then the link in established directly bypassing the RC server, or from outside the network, and then it tries to route the request through the RC server.
Probably at some point the server request is unproperly handled by the NAS (or the other way around). I am pretty sure that it was working when a few months ago because I sent some web link to other people to share a couple of files and they had been downloaded, and I applied the latest update only one month ago.
