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Re: Can't register two readynas units to cloud

jboswald
Aspirant

Can't register two readynas units to cloud

I have two readynas units (312 and 422). The 422 has a device name of readynas-4, the 312 has a device name of readynas-3.  I am running 6.8.0 on both units. In the cloud panel I select readynas replicate - and register the device successfully.  I can see the 422 device in the network view of the replicate.readynas.com/client/index.html panel.  However when I then do the same process on the 312 unit, it successfully registers - but replaces the 422 unit in the client panel... should I not be able to have them both registered so that I can setup backup jobs between the two units??  What am I doing wrong?

Model: RN422|ReadyNAS 422 2-Bay with up to 20 TB total storage
Message 1 of 6

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jboswald
Aspirant

Re: Can't register two readynas units to cloud

Thank you SO much for your help..  You have resolved the problem and I am now successfully running a backup job.  Thanks for your help.

 

Jim

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BingkeX
NETGEAR Expert

Re: Can't register two readynas units to cloud

Hello jboswald,

 

Would you please send system logs of your 312 and 422 to us to check your issue?

How do I send all logs to ReadyNAS Community moderators?
https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators

 

Best Regards.

 

Message 2 of 6
jboswald
Aspirant

Re: Can't register two readynas units to cloud

Ok... Here's what I did.  I changed the name of my readynas units FROM jboswald-NAS3 (Model 312) and jboswald-NAS4 (Model 422) to NAS3-jboswald, and NAS4-jboswald.  I deleted my cloud account (JBOswaldCloud) and created a NEW cloud account (JBNas3-4).  I then unregistered both units on the READYNAS Replicate page, and then re-registered them to the new cloud account.  It appears that I successfully registered the first one (NAS4) and it showed up in the online webpage network view as NAS4-jboswald with the correct model and disk size..  I then went to the 312 and did the same register process (The 312 is now at my neighbors house on his network)  I registered it to JBNas3-4 and when I go and refresh the replicate webpage - it shows ONE device - with a name of NAS4-jboswald, however it shows the model number of 312 and a 4 TB storage volume (The 422 has a 6 TB volume)..

I am at a loss to know what to do..  I downloaded both logs and am attaching them.

 

Model: RN422|ReadyNAS 422 2-Bay with up to 20 TB total storage
Message 3 of 6
BingkeX
NETGEAR Expert

Re: Can't register two readynas units to cloud

Hi jboswald,

 

PM have sent to you. Please check it.

 

 

Best Regards.

Message 4 of 6
BingkeX
NETGEAR Expert

Re: Can't register two readynas units to cloud

Hi jboswald,

 

Would you please try again now? Unregister and register you devices to see if your issus is resolved.

 

Best Regards

Message 5 of 6
jboswald
Aspirant

Re: Can't register two readynas units to cloud

Thank you SO much for your help..  You have resolved the problem and I am now successfully running a backup job.  Thanks for your help.

 

Jim

Message 6 of 6
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