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Cannot Access Admin Page
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Hi All,
Model RN10400
Firmware Version 6.6.0
Had an issue where the the Ready NAS had a spin draw +4 error on the screen (sorry can't remeber the full dispaly that was on the screen). Wasn't able to access the readynas via web gui, saying it was un responsive.
Hard rebooted by pulling power cable from the back.
Device booted up ok and could see all the devices. However I am now unable to access the admin page and plex isn't working.
If I click on manage my device and then admin it comes up with the message -
The admin page can only be accessed on local network. If you believe you are on the local network then try the following ip address 192.168.1.65
When I click on the IP Address link it says -
This site can’t be reached
192.168.1.65 refused to connect.
The IP is the same one that is showing on the Ready Nas display.
It is also the one showing in the router connected devices,
I can ping the IP address with no issues,
C:\Users\couls>ping 192.168.1.65
Pinging 192.168.1.65 with 32 bytes of data
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\couls>
The setup is Router, Powerline device, Switch - PC, Readynas, CCTV
The PC has full connectivity so does the CCTV. I can get to the ReadyNAS, all the disks are there and can view all the files on them, just cannot connect to the readynas ip address or admin page.
Any help would be appreciated.
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It seems the http/s service was broken. This should now be fixed.
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Re: Cannot Access Admin Page
An update. I have reloaded/reset the OS via the boot menu. I can now get plex up.
However still can't connect to the admin page. It tries to load it, but fails.
Now getting the message Readynas Admin page is offline.
Any ideas?
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Re: Cannot Access Admin Page
What status is RAIDar giving?
Can RAIDar download the logs?
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Re: Cannot Access Admin Page
Raidar status is healthy.
Can download the logs from there,
Which logs do you need?
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Re: Cannot Access Admin Page
@Coulson73 wrote:
Raidar status is healthy.
Can download the logs from there,
Good.
Did you have any apps installed (other than plex)?
@Coulson73 wrote:
Which logs do you need?
@mdgm-ntgr would be much better at diagnosing this than me. Normally the full log zip is emailed ( http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-readynas-community-m... ). But maybe wait and see if someone from netgear asks to see them.
Since you have access to the files, I suggest backing them up (just in case).
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Re: Cannot Access Admin Page
Have downloaded the logs to pc, so not an issue there.
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Re: Cannot Access Admin Page
No the only app installed is plex.
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Re: Cannot Access Admin Page
Anyone got any ideas on this?
I have sent the logs off and was then asked to go int System and allow remote access for support, however as can't get into Admin mode, not able to do this 😞
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Re: Cannot Access Admin Page
@Coulson73 wrote:
...asked to go int System and allow remote access for support, however as can't get into Admin mode...
There is a boot option for tech support mode. See pages 27-28 in the hardware manual ( http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf )
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Re: Cannot Access Admin Page
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Re: Cannot Access Admin Page
Anyone else able to have a look.
Have given Netgear the code and it is still in Tech Support mode, but no one has got back to me about this 😞
If I have to factory reset the device, do I then factory re-set, then power off, then put the disks in, power up, so it keeps all the data on the disks?
Have a few TB of data on the disks so don;t want to lose that.
Could always put a new disk in then the other 3 as only using 3 out of the 4 bays at moment.
May have to try a factory reset if noone gets back to me soon 😞
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Re: Cannot Access Admin Page
@Coulson73 wrote:
Have given Netgear the code and it is still in Tech Support mode, but no one has got back to me about this 😞
Maybe send a followup to the Netgear person.
You could also PM @JennC and tell her the case number.
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Re: Cannot Access Admin Page
Will leave a day or so and follow up if no response
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Re: Cannot Access Admin Page
Hello Coulson73,
I currently do not see any case number opened under your profile. Do you remember the name of the support person you have contacted?
Regards,
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Re: Cannot Access Admin Page
Hi JennC
Mdgm asked me to send in the logs, which I did to the email address, then via pm he asked me to send in the Support code on the my readynas, which I sent to him via pm.
I haven't been given a support number unfortunately.
Regards,
Neil
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Re: Cannot Access Admin Page
Hello Coulson73,
I see. That is because he is from the community. I suggest you wait for his update.
Regards,
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It seems the http/s service was broken. This should now be fixed.