Orbi WiFi 7 RBE973
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Cannot Access Admin Page

Coulson73
Aspirant

Cannot Access Admin Page

Hi All, 

 

Model RN10400

Firmware Version 6.6.0

 

 

Had an issue where the the Ready NAS had a spin draw +4 error on the screen (sorry can't remeber the full dispaly that was on the screen).  Wasn't able to access the readynas via web gui, saying it was un responsive.

Hard rebooted by pulling power cable from the back. 

 

Device booted up ok and could see all the devices.  However I am now unable to access the admin page and plex isn't working.

 

If I click on manage my device and then admin it comes up with the message - 

 

The admin page can only be accessed on local network. If you believe you are on the local network then try the following ip address 192.168.1.65

When I click on the IP Address link it says - 

 

This site can’t be reached

192.168.1.65 refused to connect.

 

The IP is the same one that is showing on the Ready Nas display.  

It is also the one showing in the router connected devices,

 

I can ping the IP address with no issues,

 


C:\Users\couls>ping 192.168.1.65

Pinging 192.168.1.65 with 32 bytes of data
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\couls>

 

The setup is Router, Powerline device,  Switch - PC, Readynas,  CCTV

 

The PC has full connectivity so does the CCTV.  I can get to the ReadyNAS, all the disks are there and can view all the files on them, just cannot connect to the readynas ip address or admin page.

 

Any help would be appreciated.

 

 

 

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 1 of 19

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: Cannot Access Admin Page

It seems the http/s service was broken. This should now be fixed.

View solution in original post

Message 19 of 19

All Replies
Coulson73
Aspirant

Re: Cannot Access Admin Page

An update.  I have reloaded/reset the OS via the boot menu.  I can now get plex up.  

 

However still can't connect to the admin page.  It tries to load it, but fails.

Now getting the message Readynas Admin page is offline. 

 

Any ideas?

 

Message 2 of 19
StephenB
Guru

Re: Cannot Access Admin Page

What status is RAIDar giving?

 

Can RAIDar download the logs?

Message 3 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Raidar status is healthy.

 

Can download the logs from there,

 

Which logs do you need?

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 4 of 19
StephenB
Guru

Re: Cannot Access Admin Page


@Coulson73 wrote:

Raidar status is healthy.

 

Can download the logs from there,

 


Good.  

 

Did you have any apps installed (other than plex)?


@Coulson73 wrote:

Which logs do you need?


@mdgm-ntgr would be much better at diagnosing this than me.  Normally the full log zip is emailed ( http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-readynas-community-m... ). But maybe wait and see if someone from netgear asks to see them.

 

Since you have access to the files, I suggest backing them up (just in case).

Message 5 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Have downloaded the logs to pc, so not an issue there.

 

 

Message 6 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

No the only app installed is plex.

Message 7 of 19
mdgm-ntgr
NETGEAR Employee Retired

Re: Cannot Access Admin Page

Send the logs in please

Message 8 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

System Logs have been sent.

Message 9 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Anyone got any ideas on this? 

I have sent the logs off and was then asked to go int System and allow remote access for support, however as can't get into Admin mode, not able to do this 😞

Message 10 of 19
StephenB
Guru

Re: Cannot Access Admin Page


@Coulson73 wrote:

...asked to go int System and allow remote access for support, however as can't get into Admin mode...

There is a boot option for tech support mode. See pages 27-28 in the hardware manual ( http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf )

Message 11 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Thanks for that. Done will now give them the code
Message 12 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Anyone else able to have a look.

 

Have given Netgear the code and it is still in Tech Support mode, but no one has got back to me about this 😞

 

If I have to factory reset the device, do I then factory re-set, then power off, then put the disks in, power up, so it keeps all the data on the disks?

Have a few TB of data on the disks so don;t want to lose that.

Could always put a new disk in then the other 3 as only using 3 out of the 4 bays at moment.

 

May have to try a factory reset if noone gets back to me soon 😞

Message 13 of 19
StephenB
Guru

Re: Cannot Access Admin Page


@Coulson73 wrote:

Have given Netgear the code and it is still in Tech Support mode, but no one has got back to me about this 😞

 


Maybe send a followup to the Netgear person.

 

You could also PM @JennC and tell her the case number.

Message 14 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Cheers for that. Haven't got a case number as was given via pm to a netgear mode on here.

Will leave a day or so and follow up if no response
Message 15 of 19
JennC
NETGEAR Employee Retired

Re: Cannot Access Admin Page

Hello Coulson73,

 

I currently do not see any case number opened under your profile. Do you remember the name of the support person you have contacted?

 

Regards,

Message 16 of 19
Coulson73
Aspirant

Re: Cannot Access Admin Page

Hi JennC

 

Mdgm asked me to send in the logs, which I did to the email address, then via pm he asked me to send in the Support code on the my readynas, which I sent to him via pm.

 

I haven't been given a support number unfortunately.

 

Regards,

 

Neil

Message 17 of 19
JennC
NETGEAR Employee Retired

Re: Cannot Access Admin Page

Hello Coulson73,

 

I see. That is because he is from the community. I suggest you wait for his update.

 

Regards,

Message 18 of 19
mdgm-ntgr
NETGEAR Employee Retired

Re: Cannot Access Admin Page

It seems the http/s service was broken. This should now be fixed.

Message 19 of 19
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