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Cannot access admin page
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Cannot access admin page
Updated the NAS to 6.10.0 and since then cannot access the admin page. All other functions are working. Tried reinstalling readycloud etc not access.
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Re: Cannot access admin page
Hi @ericatk
Are you trying to access the Admin page through ReadyCloud? Have you tried using the IP address of the NAS? (http:/NAS-IP)
It seems that you are logged in on ReadyCloud and trying to access the Admin page, it would be best if you access the Admin page using the Local IP.
Regards
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Re: Cannot access admin page
Yes that is how I am trying to access it. I log in to my netgear account then click on admin page which opens it in a new window.
Below is what I get. (This only started happening after I did the upgrade to the 6.10.0)
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Re: Cannot access admin page
Hi @ericatk
If your PC is connected to your LAN the you can skip logging in to your ReadyCloud account and instead use your NAS' IP address to access it on a browser.
The procedure you are doing is usually used when you want to remotely access the NAS admin page. If this is the case, you may to check your NAS network settings like it's DNS servers etc.
Regards
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Re: Cannot access admin page
Thanks Marc. I have tried doing it directly by logging into my router and seeing the ip address of readynas. However I still get the same result, a timed out message. Am I doing this wrong?
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Re: Cannot access admin page
I used RAIDar and I amm still having the same problem
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Re: Cannot access admin page
Have you tried clearing browsing data? or changing the browser you are using? Shows that your NAS has a proper IP address.
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Re: Cannot access admin page
Did you try doing an OS reinstall via the boot menu?
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Re: Cannot access admin page
I am not sure how to do it but I will definitely take a look at trying that.
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Re: Cannot access admin page
@ericatk wrote:
No
I am not sure how to do it.
See pages 28-29 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
We've seen some other reports from people losing access to the admin web ui after they upgraded to 6.10.0. The OS reinstall has sometimes solved it (but not always).
The reinstall (if successful) will change some settings:
- NAS admin password changed back to password.
- IP configuration changed to DHCP with no bonding
- Volume quota turned off.
It shouldn't affect other settings or your data.
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Re: Cannot access admin page
@StephenB wrote:
@ericatk wrote:
No
I am not sure how to do it.See pages 28-29 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
We've seen some other reports from people losing access to the admin web ui after they upgraded to 6.10.0. The OS reinstall has sometimes solved it (but not always).
The reinstall (if successful) will change some settings:
- NAS admin password changed back to password.
- IP configuration changed to DHCP with no bonding
- Volume quota turned off.
It shouldn't affect other settings or your data.
Thanks Stephen. I have done the reinstall and am currently waiting as the Volume Data is resyncing. I will let you know when it is done
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Re: Cannot access admin page
I have been trying and still have not had access to the admin page for weeks. I tried reinstalling as directed and all I get is a timed out message using the Netgear Raidar or on the web
I have tried turning off and rebooting numerous times but nothing
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Re: Cannot access admin page
@ericatk wrote:
I have been trying and still have not had access to the admin page for weeks. I tried reinstalling as directed and all I get is a timed out message using the Netgear Raidar or on the web
I have tried turning off and rebooting numerous times but nothing
Can RAIDar download the log zip file?
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Re: Cannot access admin page
Put the zip file in cloud storage (google drive, dropbox, etc).
Then send one of the mods - @JohnCM_S or @Marc_V - a private message (PM) asking them to analyze the logs. Send the link to the logs in the PM - don't post it here. They should be able to figure out what is going on.
Another option is to use paid Netgear support (my.netgear.com).
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Re: Cannot access admin page
Thanks StephenB I heave sent it to both of them.
@StephenB wrote:Put the zip file in cloud storage (google drive, dropbox, etc).
Then send one of the mods - @JohnCM_S or @Marc_V - a private message (PM) asking them to analyze the logs. Send the link to the logs in the PM - don't post it here. They should be able to figure out what is going on.
Another option is to use paid Netgear support (my.netgear.com).
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Re: Cannot access admin page
Checked on the logs and saw that the NAS OS volume is full at 100%, there were warnings on the logs as well when it reached 90%.
If you still have access to your data, you can back up to another storage and do a factory reset to have a fresh NAS again or if you are comfortable logging into SSH you may want to check this thread where @StephenB guided another user on checking the volume
Otherwise, you may want to contact Paid Support for assistance. You can login to my.netgear.com to create a case.
HTH
Regards