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Re: Could not connect to Readycloud in ReadyNAS 516 from ReadyCLOUD client

ramanj123
Aspirant

Could not connect to Readycloud in ReadyNAS 516 from ReadyCLOUD client

Hi,

   I have enabled Ready Cloud and created cloud users. But after logging in the ReadyCLOUD client with the user name and password, client says, "Currently you have no connected devices" though I could ping the ReadyNAS. What is the problem?

 

Regards,

janakiraman

Model: RN51600|ReadyNAS 516 6-Bay
Message 1 of 4

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ramanj123
Aspirant

Re: Could not connect to Readycloud in ReadyNAS 516 from ReadyCLOUD client

Hi,

  Earlier I could not join. Now it is working. Thanks

 

Regards,

janakiraman

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ramanj123
Aspirant

Re: Could not connect to Readycloud in ReadyNAS 516 from ReadyCLOUD client

Hi,

 I have created users. I want to create cloud users. I tried through <Accounts > Cloud users>. It asked me to invite cloud user through ReadyCLOUD. I clicked it. a browser window opened. It says "No devices discovered". I have made the "discovery on" in the device. But still the Readycloud could not discover and says "Retry". I could discover only by entering the serial number through search window.  Please resolve the issue.

 

Regards,

janakiraman

Model: RN51600|ReadyNAS 516 6-Bay
Message 2 of 4
Marc_V
NETGEAR Employee Retired

Re: Could not connect to Readycloud in ReadyNAS 516 from ReadyCLOUD client

Hi @ramanj123

 

Your device is not found on the ReadyCloud portal.

 

Kindly make sure you have joined the NAS to your ReadyCloud account.

 

Once joined, make sure you have set DNS servers under the network settings

 

 

You should see two green check marks under the cloud tab as well

 

 

 

ReadyCloud should be able to detect your NAS and be able to invite users 

 

Adding ReadyCloud users

 

 

Hope this helps!

 

 

Regards

 

Message 3 of 4
ramanj123
Aspirant

Re: Could not connect to Readycloud in ReadyNAS 516 from ReadyCLOUD client

Hi,

  Earlier I could not join. Now it is working. Thanks

 

Regards,

janakiraman

Message 4 of 4
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