Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

[Grimjack]

Since latest update I´m unable to connect to devices outside my current network.

"online (VPN Disconnected)"

No problem with local devices or connecting through web portal or android app.

Tried all old solutions/tip from forum:

Reinstalling desktop app, with and without security software active.

Rebooting all devices

Checking dns/network settings

(and any other I eventually forgot)

[Icewaterhot · Accepted solution]

Hi @Grimjack，

You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!

[Marc_V]

@Grimjack

There is an ongoing investigation regarding this issue which only affects users of Desktop Client App. It would be best if you can log a case on my.netgear.com and provide information on the issue you are getting so they can include it.

HTH

Regards

[Grimjack]

Thanks for answer.

Support unfortunatly expired for all my ReadyNAS.

But if it's a known issue I guess there will be an update soon.

[Icewaterhot · Accepted solution]

Hi @Grimjack，

You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!