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Aspirant

Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

Since latest update I´m unable to connect to devices outside my current network.

 

"online (VPN Disconnected)"

 

No problem with local devices or connecting through web portal or android app.

 

Tried all old solutions/tip from forum:

Reinstalling desktop app, with and without security software active.

Rebooting all devices

Checking dns/network settings

(and any other I eventually forgot)

 

 

Message 1 of 4

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NETGEAR Employee

回复: Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

Hi @Grimjack

 

You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!

View solution in original post

Message 4 of 4

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NETGEAR Moderator

Re: Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

@Grimjack

 

There is an ongoing investigation regarding this issue which only affects users of Desktop Client App. It would be best if you can log a case on my.netgear.com and provide information on the issue you are getting so they can include it.

 

HTH

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
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Message 2 of 4
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Aspirant

Re: Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

Thanks for answer.

 

Support unfortunatly expired for all my ReadyNAS.

But if it's a known issue I guess there will be an update soon.

Message 3 of 4
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NETGEAR Employee

回复: Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

Hi @Grimjack

 

You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!

View solution in original post

Message 4 of 4