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If you're on your network or the same network where the NAS is, how do you access the files? Have you tried using \\NAS-IP via Windows (File) Explorer? With regard to your ReadyCLOUD problem, can you confirm if both Internet/Services are both marked online under the Cloud tab?
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
