Getting Errors: X Service Unavailable; Cannot Attach Device. Try Again LAter

[KayZak]

Hi, I have had nothing but problems with my ReadyNAS'es. 

I recently purchased a second ReadyNAS RN102. Both ReadyNAS RN 102's are running on OS 6.6.0 and are on the same network. I have done everything I could to try and get ReadyNAS replicate up and going, but failed. Don't tell me to follow ANY basic steps. I have done everything (8.8.8.8, IPv6 disabled, deleted and readded the readyNAS'es to the ReadyNAS replicate, etc) and I always get the same error:

[2016-11-15 15:21:50] [Info] Replicate version: 1.3.0 build R2
[2016-11-15 15:21:50] [Info] Starting backup job "Data Backup [2016-11-10 11h 41m AM]"
[2016-11-15 15:21:50] [Info] Locking target folder: /data/Replicate-Test/Data Backup [2016-11-10 11h 41m AM]
[2016-11-15 15:21:51] [Info] Resume folder is "/data/Replicate-Test/Data Backup [2016-11-10 11h 41m AM]/2016-11-10 12-26 (failed)/data"
[2016-11-15 15:21:51] [Warning] Incremental not possible
[2016-11-15 15:21:52] [Info] p2p connect to nas-35-94-06 in 12239561 network
[2016-11-15 15:22:14] [Info] p2p connect to nas-35-94-06 in 12239561 network
[2016-11-15 15:22:27] [Error] Unable to connect to nas-35-94-06
[2016-11-15 15:22:27] [Error] Connect error code: -51
[2016-11-15 15:22:27] [Error] Please check source device is online and Replicate service is running
[2016-11-15 15:22:27] [Info] Unlock target folder: /data/Replicate-Test/Data Backup [2016-11-10 11h 41m AM]
[2016-11-15 15:22:27] [Info] Job finished

The only thing I haven't tried is port forwarding. Before I open ports and such, I need to know if there is another port other than 6300 that works with ReadyNAS replicate since I have two ReadyNAS'es and no proxy server.

Second, when I tried a telnet command from inside the network to either server with 6300, only one ReadyNAS responded. I noticed the other one has this error on the ReadyCloud page:



Yes, it has access to the internet. It can download apps and connect to ReadyNAS replicate. In fact, my efforts to replicate even create files on either servers, but doesn't transfer any files.

No, the proxy server is not on. I've tried a few different ports, but its currently on 6300 again.

The account email address blurred out there is not on any user accounts on the device.

I just can't understand why the services would be unavailable. I don't want to try port forwarding so I can use ReadyNAS replicate until I know I can access the machines properly from within the network so I can cut down on complexity and troubleshoot properly.

[JennC]

Hello KayZak,

Is this using a DHCP IP address or manual?

Please put 8.8.8.8 as secondary DNS in the network settings of the NAS. Then, check if you get the same problem.

Regards,

[KayZak]

8.8.8.8 is a secondary DNS and 8.8.4.4. I have tried both static and DHCP IP addresses.

[JennC]

Hello KayZak,

You mean the IP address is DHCP and the DNS servers are static? Can you make the router IP as the primary DNS?

Regards,

[KayZak]

My router's IP address has been the DNS the entire time. That was the first thing I did. The ReadyNAS is static.

[JennC]

Hello KayZak,

I think you have done all the basic. I checked your profile and found that you still have support warranty, I guess it is best you contact support to get you escalated to higher tier for remote assistance.

Regards,

[KayZak]

Hi,

Thanks for trying. They wont help me. They want me to pay $75 to fix major issues in a new product. Not happy.

[JennC]

Hello KayZak,

Which NAS has this problem? Is it the one that ends with CCA or E77?

Regards,

[Retired_Member]

Hello Kayzak

Could you please send the logs of the device? I will get back to you if I found cause of the issue in the logs.

to download system log please go to System>Logs>Download Logs in admin UI.

[KayZak]

@Retired_Member Is there any sensitive information in there? I don't have any private data on those machines, but it would be nice to know if I'm giving away anything I shouldn't by giving you those logs....

[KayZak]

@JennC Both are having seperate issues. I'm not on site right now so I'm not sure how to get that information.

[JennC]

Hello KayZak,

I asked because one of them has expired support warranty and really needs contract and the other still has support warranty that is entitled to get support. I suggest you get the logs sent to Deniro, that is going to be a big help.

Regards,

[KayZak]

thanks, will do

[KayZak]

@JennC Yeah, the one thats having the issue as decribed above is the new one with the warentee.

[JennC]

Hello KayZak,

Then you should be able to get support and should not be asked for paying for support contract. Check Deniro's response to this thread, I think he can help you with checking the NAS from the back end.

I also suggest always keep sales invoice. Take a picture of it or scan it so you also have a soft copy.

Regards,

[Retired_Member]

Hello Kayzak

There is no any sensitive information in the logs,I just want to check leafp2p log since the connection indicator shows "Service Unavailable" in your NAS admin UI. 

[mdgm-ntgr]

Your system that doesn't have the default hostname has problems with its leafp2p configuration

[KayZak]

Hi @Retired_Member,

I sent you those logs yesterday with a reference link to this conversation.

[KayZak]

@mdgm-ntgr Alrighty. You PM'd me. I'll go ahead and turn on diagnostics mode.

[Retired_Member]

Hello KayZak

I found error in Leafp2p logs that indicates the service toggle in leafp2p configuration is set to "0" 

errors in log

Nov 15 16:09:11 KaylaSandbox leafp2p[1927]: Started...
Nov 15 16:09:11 KaylaSandbox leafp2p[1927]: No run
Nov 15 16:09:11 KaylaSandbox leafp2p[1927]: Error starting application -7
Nov 15 16:09:11 KaylaSandbox leafp2p[1927]: Start state -1
Nov 15 16:09:11 KaylaSandbox leafp2p[1927]: Accepting

Please login your NAS via SSH connection and correct  this fault in the configuration

#vi /opt/p2p/conf/lnconfiguration.xml
<?xml version="1.0" encoding="utf-8"?>
<Configuration>
<AccountInformation>
<Username>*********_*****_**************</Username>
<Password>*******************</Password>
</AccountInformation>
<Settings>
<Run>1</Run>              <<<<<make sure <Run> is set to 1

If you can't do this activity please contact mdgm to remote check your NAS device.

[Retired_Member]

Hello Kayzak

Are you able to use Replicate now?

[mikecusumano]

Thanks, this fixed my issues with the Desktop and Mobile clients not being able to connect.

[Ogre92]

I had the same problem and was getting the "Services Not Available" error but was not getting the error message in the logs you pointed out.  When I logged into my NAS I found the owner permissions for the lnconfiguration.xml file were bad, it was reporting owned by user 157 not admin.  I changed the owner and group to admin and updated the file like you suggested and everything started working.  I've spent a lot of hours trying to fix this and even read this article several times but didn't think it was my issue because the logs didn't match.  Hopefully this will save someone else all the headaches I had.

[FramerV]

Hi Ogre92,

Thank you for sharing your resolution and/or workaround. We appreciate your contribution to the community. 

Feel free to post any suggestions, questions, recommendations or anything about your NAS that you think needs attention or will help others.

Regards,