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Re: Google Drive Sync

ajbarnard1977
Aspirant

Google Drive Sync

I recently enabled Google Drive sync and noticed that when I delete something off my local NAS it does not remove it from Google Drive. Everything is done syncing, and if i edit/change a file on my NAS it sycs those changes just fine. I currently have 'upload local storage changes only' enabled. Any ideas how to get this to delete files off Google Drive if they are deleted from the NAS? FW version is 6.10.3

 

Thanks,

Drew

Model: RN2120v2|Readynas 2120v2 1U 4-Bay Diskless
Message 1 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

So I did some testing, with both "upload local storage changes only" & "Bidirectional", and both tests resulted the same:

 

  • Creating file on NAS, sync to Google Drive - WORKS
  • Creating file on Google Drive, sync to NAS - WORKS

 

  • Delete file on NAS, sync to Google Drive - DOES NOT WORK
  • Delete file on Google Drive, sync to NAS - WORKS

 

  • Create directory on NAS, sync to Google Drive - WORKS
  • Create directory on Google Drive, sync to NAS - WORKS

 

  • Delete directory on NAS, sync to Google Drive - WORKS
  • Delete directory on Google Drive, sync to NAS - WORKS

 

  • Rename file on NAS, sync to Google Drive - WORKS
  • Rename file on Google Drive, sync to NAS - WORKS

 

That's about every common scenario I could think of. So the functionality of deleting a file off the NAS and having that delete sync to GD is broken. Is there some sort of log I should upload that might make this easier to troubleshoot?

Message 2 of 13
JohnCM_S
NETGEAR Employee Retired

Re: Google Drive Sync

Hi ajbarnard1977,

 

I just tested it the Google Drive sync on our NAS running on 6.10.3 and when I delete files on NAS, it will also delete those files on Google Drive.

 

You may download the NAS system logs, then check the google-drive.log. You may able to find some clues there.


Regards,

Message 3 of 13
JohnCM_S
NETGEAR Employee Retired

Re: Google Drive Sync

Hi ajbarnard1977,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as a solution so others can be confident in benefiting from the solution. 
 
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 4 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

Will do John. I am going to try and test it again in a few days when I get some time 🙂

 

Thanks,

Drew

Message 5 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

Hi John. I did some more testing today and here are the results.

 

I set bidirectional on my cloud syncs.

 

Created a test file called 'test123.txt' on NAS, it uploaded OK to G-Drive

Deleted the file called 'test123.txt' from NAS, did not delete from G-Drive, re-synced down to NAS after about a minute

 

Created a file called 'testAAA.txt' on NAS, it uploaded OK to G-Drive

Delete the file called 'testAAA.txt' from G-Drive, it did not delete from NAS

 

google-drive.log below. I don't see anything for test123.txt, and i've re-downloaded the logs several times.

 

Apr 13 14:56:47 alcatraz ng-csd[10003]: Failed to set local modified time. _nodeLocalPath = /NAS-Data/NAS/New Text Document.txt, modifiedTime = 2020-04-13T21:56:45Z, exception = File not found: /NAS-Data/NAS/New Text Document.txt
Apr 13 14:56:47 alcatraz ng-csd[10003]: E0413 14:56:47.121603 10008 SyncUpsyncFile.cpp:440] Failed to set local modified time. _nodeLocalPath = /NAS-Data/NAS/New Text Document.txt, modifiedTime = 2020-04-13T21:56:45Z, exception = File not found: /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: Failed to open file /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: Failed to upload file. localPath = /NAS-Data/NAS/New Text Document.txt, remotePath = /_Alcatraz-NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: E0413 14:57:10.662928 10008 GoogleDriveIOClient.cpp:530] Failed to open file /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: E0413 14:57:10.666860 10008 GoogleDriveFS.cpp:697] Failed to upload file. localPath = /NAS-Data/NAS/New Text Document.txt, remotePath = /_Alcatraz-NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: E0413 14:57:10.666949 10008 SyncUpsyncFile.cpp:400] Failed to upload file. local file = /NAS-Data/NAS/New Text Document.txt, remote file = /_Alcatraz-NAS/New Text Document.txt. Error #12: Failed to open file /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: E0413 14:57:10.667109 10008 SyncUpsyncFile.cpp:440] Failed to set local modified time. _nodeLocalPath = /NAS-Data/NAS/New Text Document.txt, modifiedTime = 2020-04-13T21:57:10Z, exception = File not found: /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: Failed to upload file. local file = /NAS-Data/NAS/New Text Document.txt, remote file = /_Alcatraz-NAS/New Text Document.txt. Error #12: Failed to open file /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:10 alcatraz ng-csd[10003]: Failed to set local modified time. _nodeLocalPath = /NAS-Data/NAS/New Text Document.txt, modifiedTime = 2020-04-13T21:57:10Z, exception = File not found: /NAS-Data/NAS/New Text Document.txt
Apr 13 14:57:35 alcatraz ng-csd[10003]: Failed to get sync action. Error #12: File not found: /NAS-Data/NAS/testAAA.txt
Apr 13 14:57:35 alcatraz ng-csd[10003]: Failed to upsyncChange node. local node path = /NAS-Data/NAS/testAAA.txt
Apr 13 14:57:35 alcatraz ng-csd[10003]: E0413 14:57:35.483798 10003 SyncUpsyncFile.cpp:243] Failed to get sync action. Error #12: File not found: /NAS-Data/NAS/testAAA.txt
Apr 13 14:57:35 alcatraz ng-csd[10003]: E0413 14:57:35.483914 10003 SyncEngine.cpp:1272] Failed to upsyncChange node. local node path = /NAS-Data/NAS/testAAA.txt

 

 

 

Apr 13, 2020 02:56:49 PM
/_Alcatraz-NAS/New Text Document.txt was moved or renamed to /_Alcatraz-NAS/test123.txt on Cloud Drive.
 
Apr 13, 2020 02:57:10 PM
Uploading /NAS-Data/NAS/New Text Document.txt ...
 
Apr 13, 2020 02:57:10 PM
Uploading /NAS-Data/NAS/testAAA.txt ...
 
Apr 13, 2020 02:57:12 PM
/NAS-Data/NAS/testAAA.txt was uploaded to Cloud Drive.
 
Apr 13, 2020 02:58:06 PM
Downloading /NAS-Data/NAS/testAAA.txt ...
 
Apr 13, 2020 02:58:06 PM
/NAS-Data/NAS/testAAA.txt was downloaded to local.
Message 6 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

Wanted to wait a few hours to see if the sync (delete) would happen. As you can see, the file "test-delete.txt" is gone from the NAS, but it still exists on G-Drive.Any idea what could be going on?

 

I attached a screenshot of G-Drive and my share folder

 

Thanks,

Drew

Message 7 of 13
JohnCM_S
NETGEAR Employee Retired

Re: Google Drive Sync

Hi ajbarnard1977,

 

Can you provide me the complete system logs of your NAS? You may upload it to a file-sharing site then send me the download link via private message.


Regards,

Message 8 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

Will do. I actually just disconnected my NAS from G-Drive, then reconnected it, so I will wait till it's done with the cloud scan part and then send the logs to you.

 

Thanks,

Drew

Message 9 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

One other thing that I forgot to mention before. I noticed there is a hidden folder since I created the G-Drive connection, I am guessing this is ok and just a temp folder? Strange thing is it's only on one of the two shares I connected to G-Drive (one has a hidden folder, the other doesn't).

 

Screenshot attached

 

Thanks,

Drew

 

 

Message 10 of 13
atsob
Guide

Re: Google Drive Sync

I have the same problem on both RN204 & RN214, on 6.10.3 and for the same google account drive.

When delete a file on NAS, it is not deleted on the Google side.

 

May 10 07:34:31 NAS-3-01 ng-csd[2796]: Failed to get sync action. Error #12: File not found: /data/Cloud/Google Drive/Ticket-1.pdf
May 10 07:34:31 NAS-3-01 ng-csd[2796]: Failed to upsyncChange node. local node path = /data/Cloud/Google Drive/Ticket-1.pdf
May 10 07:34:32 NAS-3-01 ng-csd[2796]: E0510 07:34:31.978382 2796 SyncUpsyncFile.cpp:243] Failed to get sync action. Error #12: File not found: /data/Cloud/Google Drive/Ticket-1.pdf
May 10 07:34:32 NAS-3-01 ng-csd[2796]: E0510 07:34:31.979728 2796 SyncEngine.cpp:1272] Failed to upsyncChange node. local node path = /data/Cloud/Google Drive/Ticket-1.pdf

 

 

Any ideas?

 

Model: RN204|ReadyNAS204 4-Bay, RN214|4 BAY Desktop ReadyNAS Storage
Message 11 of 13
AndreCam
Tutor

Re: Google Drive Sync

Same problem on my RN102, on 6.10.3.

Files upload fine, HOWEVER, when I delete a file on NAS, it is not deleted on the Google side.

PS. The folder sync is set to Bidirectional.

Message 12 of 13
ajbarnard1977
Aspirant

Re: Google Drive Sync

Yeah, they told me to open a support ticket. I have a feeling they just want to charge me support level prices to tell me to factory reset / format the drives Smiley Mad

Message 13 of 13
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