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Re: Is ReadyCLOUD down? Network error when signing in.

dhl
Luminary
Luminary

Is ReadyCLOUD down? Network error when signing in.

Is the ReadyCLOUD service down? We're getting this server side error when trying to connect with the app:

 

Screen Shot 2017-10-30 at 12.50.58 PM.png

 

 

This has been happening since last Friday. Netgear folks  - what's going on?

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 1 of 24

Accepted Solutions
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Hello Deniro,

 

Thanks for your help, v1.5 looks to have downloaded and installed.

Regards

Ben

View solution in original post

Message 15 of 24

All Replies
sroseathome
Initiate

Re: Is ReadyCLOUD down? Network error when signing in, ready cloud version 1.4, radar version 6.3,

hi user in the uk, happening here too since saturday gmt 10 am, my rn202 twin 3tb wd drives, is there and accessible via the web portal and shows up as normal and happy, ive tried deinstall and reinstall of the readycloud app two mac laptops and a mac mini, ive not changed the network, ive tried disconnecting the rn202 from readycloud and reconnection, ive tried backing off from ipv6 down to ipv4 and separately limiting the ip addresses to hard set, none worked - that was circa four hours of effort over my weekend. interestingly readycloud access does work via the readycloud app on an ipad, so this is a readycloud and network connection issue. Maybe netgear changed something ? system had been up and stable for circa 12 months. any thoughts or help from the community gratefully accepted

 

rn202 firmware 6.9, readycloud v1.4 mac os sierra 10.12.6

 

steven, domestic sys admin, uk

Model: RN202|ReadyNAS202
Message 2 of 24
Jackvd
Apprentice

Re: Is ReadyCLOUD down? Network error when signing in.

Hi,

 

Same issue here....

Running RN214 with 6.9.0

On my Macbook with 10.13.1 bèta (17B46a) I am having the same problem since the 30th.

No problem using the iOS app on my iPhone with iOS 11.1 (15B93)

 

Did try a reinstall 30 minutes back, but the issue is still there.

Then I started to look here and found this entry 🙂

 

I will try a WIndow 10 PC with the latest MS upgrade to see how that works.

 

Jack

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 3 of 24
Jackvd
Apprentice

Re: Is ReadyCLOUD down? Network error when signing in.

Hi,

 

Just adding this:

I tried the Readycloud app on Windows with no problem. Working fine!

Details: Win10 Pro 1709 (Fall Creators Version) build 16299.19

Readycloud v1.16

System is physically on the same network switch.

 

** Readycloud app on my Macbook is v1.4

Jack

 

 

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 4 of 24
meaghan
Tutor

Re: Is ReadyCLOUD down? Network error when signing in.

same here!

Message 5 of 24
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Having the same problem here in Japan on Mac machines.

All my remote users cannot access ReadyCloud.

Keep getting the same error, Readycloud server is unavailable

Readcloud client is v1.4

Netgear please help 

Message 6 of 24
Retired_Member
Not applicable

Re: Is ReadyCLOUD down? Network error when signing in.

hello all

The ReaydCLOUD engineering has already updated latest ReadyCLOUD client for Mac in ReadyCLOUD portal,this version fixed account sign in issue.

 

 

Message 7 of 24
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Thank you for updating the version, but it doesn't install. If you check for updates it says

 

'' Readycloud client version 1.5 is now available.  Do you want to install the new version?''

 

If you click install it goes through the install procedure but if you check the version after its finished it's still 1.4

and you still get the same error trying to log in.

Can you please check it works? alternatively  put the latest version on here: https://kb.netgear.com/20684/ReadyNAS-Downloads

Thanks again

 

 

 

Message 8 of 24
Jackvd
Apprentice

Re: Is ReadyCLOUD down? Network error when signing in.

Same problem here....

App starts and finishes the install proces, but restarting the app still shows v1.4.

When I check the app file, it does show that it was created today.

 

I will try and install it directly from the website, but I remeber that a couple of weeks ago that still downloaded v1.0....

 

Jack

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 9 of 24
Retired_Member
Not applicable

Re: Is ReadyCLOUD down? Network error when signing in.

The latest Mac version download link

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

 

Message 10 of 24
Jackvd
Apprentice

Re: Is ReadyCLOUD down? Network error when signing in.

I don't know what goes wrong, but this is still v1.4....

I even deleted the installed app and did a completely new install. As soon as the app starts, it is telling me that there is a new (1.5) version available.... The app still shows v1.4 in it's info.

 

Any idea?

Jack

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 11 of 24
Jackvd
Apprentice

Re: Is ReadyCLOUD down? Network error when signing in.

This is the info that it shows, even after selecting 'update' from the appp.

Schermafbeelding 2017-11-07 om 11.27.44.png

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 12 of 24
meaghan
Tutor

Re: Is ReadyCLOUD down? Network error when signing in.

I downloaded the link and keep getting a message asking me to upgrade to version 1.5, after I have already done so.Screen Shot 2017-11-07 at 10.45.51 AM.png

Message 13 of 24
dhl
Luminary
Luminary

Re: Is ReadyCLOUD down? Network error when signing in.

Has version 1.5 been pushed out? I'm not getting any update notification. When I check for updates in the settings, the app says "Checking" but never shows an update.

 

Please make an installer available on the downloads page. Thanks!

 

 

readycloud.jpg

 

 

 

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 14 of 24
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Hello Deniro,

 

Thanks for your help, v1.5 looks to have downloaded and installed.

Regards

Ben

Message 15 of 24
dhl
Luminary
Luminary

Re: Is ReadyCLOUD down? Network error when signing in.

Got the new version from the link. All good. Thanks @Retired_Member!

Message 16 of 24
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Hello Deniro,

Thanks for your help with v1.5.

Unfortunately, my staff's Mac computers are using OS X EL Capitan 10.11.6 and cannot upgrade to the newest version because of the age of their machine.

Is it correct that Readycloud v1.5 can only run on 10.12 or later?

If so, is there any way to overcome this problem so I can get my staff access again via Readycloud?

Regards

Ben

Message 17 of 24
Rob54
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

I have a MacBook Pro (macOS Sierra V10.12.6) running ReadyCLOUD but it has not been connecting due to a Network Error as described here in this discussion.  ReadyCLOUD now is telling me that there is a new version available, Version 1.5 but when I down load it I'm still getting V1.4.  The link provided dy Dinero (http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg) is still giving me V1.4 even after others say they are now getting V1.5

 

Can anyone help with this issue?

Model: RN10200|ReadyNAS 100 Series 2-Bay (Diskless)
Message 18 of 24
dhl
Luminary
Luminary

Re: Is ReadyCLOUD down? Network error when signing in.

You can download it from this link:

 

https://kb.netgear.com/20684/ReadyNAS-Downloads#readycloud

 

Install and you'll be up and running again.

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 19 of 24
Rob54
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Thanks for your prompt response via email to my previous post here but the link forwarded in that email is still not providing me with the correct version of ReadyCLOUD.  After a couple more attempts I’m still getting Version 1.4.739.165

 
I have tried downloading from all the links provided and the link provided by the ReadyCLOUD application on discovering it needs to be updated to V1.5.  The link you've sent to me is one I’ve tried numerous times along with the others.
 
I can connect via ReadyCLOUD on my Windows PC, iPhone and via the ReadyCLOUD web link on my MacBook but not via ReadyCLOUD’s 'direct VPN-like access’ on my MacBook.
 
What can I do to get V1.5?  What could be going wrong?
Model: RN10200|ReadyNAS 100 Series 2-Bay (Diskless)
Message 20 of 24
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Hi Rob54,

I had this problem as well.

Have you tried deleting the Readycloud app, empty the recycling bin, restart the machine and then install v1.5 from the link?

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

Regards

Ben

 

Message 21 of 24
Rob54
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Hi Ben, yes I've just gone through that process again, deleted the app, emptied the trash and downloaded from the link (http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg) but still get V1.4.739.165 installed.

 

I know it must seem strange but I've tried everything with absolutely no change.

Message 22 of 24
bigswami
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Hi Rob54

Sorry to hear. 

I have just tested this on another machine and it worked for me.

Have you tried using a different web browser to download and install, to eliminate any cached data?

Sorry mate, all I can think of now..

Ben

Message 23 of 24
Rob54
Aspirant

Re: Is ReadyCLOUD down? Network error when signing in.

Thanks Ben, using Safari instead of Firefox has done the trick!  I should have maybe cleared the cache or tried Safari a few days ago but in all my years in IT I've never had that issue with a download of this nature.  Then again this is my first MacBook and exposure to macOS!

 

This is also the very first time I have ever had to ask a question on a community forum.  All new to me 🙂

 

Thanks for your assistance

Rob

Model: RN10200|ReadyNAS 100 Series 2-Bay (Diskless)
Message 24 of 24
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