NAS RN204 Tag Cloud readycloud button does not start

[chairleku]

My device RN204, version readynas 6.4.0, after Login Username Password readycloud button does not start, do not know why readydrop will own start, I tried to turn off the readydrop, trying to start readycloud result readydrop start, someone can help reach solutions? Thank you。

[JennC]

Hello chairleku,

Welcome to the community!

You need to contact support center this needs escalation.

Regards,

[chairleku]

I have upgraded to the latest firmware 6.4.0, but the situation is still the same, still unable to open readycloud service, but is open readydrop service, how can I do?

[JennC]

Hello chairleku,

Please try adding 8.8.8.8 as DNS under Network of the admin page and see if there's any difference.

I look forward to your update.

Regards,

[chairleku]

Hello JennC
I have tried to add dns 8.8.8.8, but nothing different, how can I do? Make readyclud service opened, thank you

[JennC]

Hello chairleku,

Please contact support center as it needs escalation.

Regards,

[JennC]

Hello chairleku,

By the way, try also clicking Settings of ReadyNAS Remote then make sure Use Proxy Server box is not checked.

Regards,

[chairleku]

Hello JennC
I try to support center search problem, but still can not find the solution to the problem, now I have to use https to access my rn204 distal to manage devices, thanks for your answer.
Regards,

[JennC]

Hello chairleku,

Did you already try the previous suggestion I sent? In the admin page, go to Cloud tab then click Settings button of ReadyNAS Remote, a window will open, make sure Use Proxy Serve is not checked, click Apply.

If you have already done that, continue with the support center. I checked your records and they have not tried troubleshooting it yet. They are asking for the logs, I suggest following their instructions directly to speed up the process as this may need escalation if the suggestion I sent you previously did not work.

Regards,

[chairleku]

Hello JennC
I have tried to do as you approach, but is no different, I have put the log to the official, and then ask them to help eliminate the problem, look forward to the follow-up....

Thank you

Regards,