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New cloud user - hopelessly broken signup process

Jimmah
Aspirant

New cloud user - hopelessly broken signup process

(edited - my first run at this was much, MUCH angrier sounding - but don't be fooled - this still gets my goat)

 

This is unbelievably frustrating NetGear... your accounts system is a complete mess

 

I have a NAS, and a ReadyCloud account. I use the ReadyCloud interface to share a volume with someone:

 

1. Click the volume

2. Click the icon to add a user

3. Select "Full folder access"

4. Click "next"

5. Enter an email in the "invite someone by email" box

6. Click "invite"

7. The other person gets an invite emailed (copied to me)

8. The other person clicks it, and is shown a ReadyCloud "sign in with a MyNETGEAR account" page.

9. The other person does not have such an account, so selects "Create Account"

10. The other person is now shown a "Create MyNETGEAR account" page, which is duly completed

11. The other person creates said account, and now tries to login with the original invite link

12. Now the page says "Your MyNETGEAR account is not linked with a ReadyCLOUD account. If you have a ReadyCLOUD account you should link it to your MyNETGEAR account before continuing. You will not be able to link accounts after confirming the invitation." It then asks for ReadyCloud credentials (that DON'T EXIST) and gives completely useless options of "Bind and Confirm" (obviously won't work), "Confirm without Binding" (again, they don't HAVE A READYCLOUD ACCOUNT - and this button also causes a "string out of range error"), or "Cancel" (which is not what we are wanting to do).

 

Could NETGEAR make it any more complicated??? What the hell?

Model: RN10421D|ReadyNAS 100 Series 4- Bay
Message 1 of 3
msavard07
Aspirant

Re: New cloud user - hopelessly broken signup process

[quote]12. Now the page says "Your MyNETGEAR account is not linked with a ReadyCLOUD account. If you have a ReadyCLOUD account you should link it to your MyNETGEAR account before continuing. You will not be able to link accounts after confirming the invitation." It then asks for ReadyCloud credentials (that DON'T EXIST) and gives completely useless options of "Bind and Confirm" (obviously won't work), "Confirm without Binding" (again, they don't HAVE A READYCLOUD ACCOUNT [/quote]

 

Same problem here as reported in another thread and Netgear did not replied either. What a weird company. They really made a silly mess with the "Mynetgear" and "Readycloud" accounts merge/link/bind.

 

 

 

Message 2 of 3
vandermerwe
Master

Re: New cloud user - hopelessly broken signup process

Same problem here.  In my opinion, the Readycloud registration system is currently not fit for purpose.  Not only are these errors affecting users, but the requirement to create a MyNetgear account just to remotely access data seems unnecessary.  The remote access portal should have been kept separate and people registering for Readycloud should only be required to register for that specific purpose.

 

Please sort this out Netgear.

 

Message 3 of 3
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