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One user suddenly get : Currently you have no registered or shared devices

MarcelR
Aspirant

One user suddenly get : Currently you have no registered or shared devices

Serialnumber 3EPE51EM00F03

Firmware 6.6.0

 

My wife's account cannot access the NAS via ReadyCloud (http://readycloud.netgear.com/client) nor the desktop client.

It always says  "Currently you have no registered or shared devices" regardless from which machine I try to log in.

I can sign into my account perfectly, from any of the machines. In the NAS Client's Manage Tab under Shared Folders and in the NAS Admin Accounts > Cloud Users the said account is listed like all the others.

All the accesses are within our home Network. My wife is still able to access all the shares with \\hostnameOfTheNas .

 

From my point of view it seems that her account is locked by the server. About two weeks ago the desktop clinet asked for her credentials and we had forgotten the password. As far as I remember I clicked on the Forgot Password link, but the mail didn't arrived and we left it. Later we remembered the password  and today I tried to reestablish the desktop client, so I encountered the situation described above.

 

Any help with this would be much appreciated.

 

 

 

 

Model: RN104|ReadyNAS 100 Series
Message 1 of 12
JennC
NETGEAR Employee Retired

Re: One user suddenly get : Currently you have no registered or shared devices

Hello MarcelR,

 

Welcome to the community!

 

Can she see the NAS when she logs in to ReadyCloud portal instead of ReadyCloud desktop client?

 

Regards,

Message 2 of 12
MarcelR
Aspirant

Re: One user suddenly get : Currently you have no registered or shared devices

Hello JennC

 

No she doesn't see the NAS on the Portal either. Tere is only a static page stating "Currently you have no registered or shared devices"

 

 

Message 3 of 12
JennC
NETGEAR Employee Retired

Re: One user suddenly get : Currently you have no registered or shared devices

Hello MarcelR,

 

Can you PM me please the screenshot of what you have under Accounts > Cloud Users in the admin page?

 

PM because it has email addresses that should not be visible here publicly.

 

Regards,

Message 4 of 12
JennC
NETGEAR Employee Retired

Re: One user suddenly get : Currently you have no registered or shared devices

Hello MarcelR,

 

Was she able to get to the NAS via ReadyCloud before? Does she already have files stored to the private/home share of her ReadyCloud account?

 

Regards,

Message 5 of 12
MarcelR
Aspirant

Re: One user suddenly get : Currently you have no registered or shared devices

Hello again,

 

Yes everything worked just normally before. There are synced Folders with lots of files in it.

 

Regards

Marcel

Message 6 of 12
JennC
NETGEAR Employee Retired

Re: One user suddenly get : Currently you have no registered or shared devices

Hello MarcelR,

 

Let me check this with others who can possibly help.

 

Regards,

Message 7 of 12

Re: One user suddenly get : Currently you have no registered or shared devices

Ihave the same issue with one of my clients. 

 

What I had done is I had removed the NAS from the ReadyCloud system and readded the NAS back to the Readycloud and than re invited each of the users to the respective shares. 

 

This ressolved the issue of the error message that " Currently you have no registered or shared devices" 

Now a Week after doing the above and it working for about a week now I have user that is getting the " Currently you have no registered or shared devices" Message again 

 

Short of removing the NAS and re adding the NAS back to ReadyCloud and going through the process of re assigning the mulltiple users access level I am frustrated that this issue seams to be very common with this system and NETGEAR is not doing anything to resolve it 

 

Eeuipment Statistics

ReadyNAS 102

Firmware: 6.6.0

 

Brent Higgs

System & Network Specialist

Message 8 of 12

Re: One user suddenly get : Currently you have no registered or shared devices

UPDATE to my prevouse post

 

I was able to remove the suspect user and delete them from the access of the shared NAS and Shared Folders

Than I was able to re invite the user granting them access to the folder and informed them to make sure that the readycloud clients where all upto date on their devices

 

I would still like to know what is causing this issue to happen where all of a sudden a user nolonger has access to the shares but under the cloud portal it shows them having access and such.

 

Other if this continues to happen with the system I may end up installing and migrating the users to ownCloud and creating local users on the nas for local network access drive mapping

Message 9 of 12
MarcelR
Aspirant

Re: One user suddenly get : Currently you have no registered or shared devices

Hi JennC

 

Did you possibly found someone who can help ?

 

Regards,

 

Marcel

Message 10 of 12
MarcelR
Aspirant

Re: One user suddenly get : Currently you have no registered or shared devices

Hello ?

 

Still nobody around who can help ?

 

 

Message 11 of 12
vandermerwe
Master

Re: One user suddenly get : Currently you have no registered or shared devices

I can't help, however I am experiencing the same problem. In my case it is a new user that receives the message that there are no registered devices, despite being granted access to a share and being invited through the Readycloud portal. Would be good if Netgear could help with this. My overall impression from reading the forums is that Readycloud is not an intuitive experience for many users.
Message 12 of 12
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