Re: Online (VPN Disconnected)

ivanmalek · ‎2017-07-06

Ok, issue still remains. Now because it's been more than 90 days since the purchase, I apparently have to purchase a support ticket, which is kind of a bummer, since one would expect the device to ...well... work.

Is it possible to downgrade firmware? Because it did work at one point for a brief period of time.

I'm honestly getting fed up with spending days trying to get a product to work, that should work pretty much out of the box. This isn't why I bought a "solution".

Marty_M · ‎2017-07-09

Hello ivanmalek,

For real time support you may avail phone support contract. As for the firmware downgrade,support does not recommend rolling back to previous firmware's.

Regards,
Marty_M
NETGEAR Community Team

Comon11_2 · ‎2017-07-17

I am having same problem and I have updated my Nas box (RN20200) with the latest firmware. I am running latest Mac OSX. I can only connect to my NAS box using readycloud when I am on the same Lan. So in my mind there must be some ports in the FW that need to be open. Do any out there got any Ideas.

ivanmalek · ‎2017-07-17

good thinking... while I didn't find any problems with the firewall on my PC, there could be a problem in the settings of my router, that the NAS is connected to?

Comon11_2 · ‎2017-07-17

I can see that it is another interface that are used when using the readycloud app compared to using the web-interface. I can access my NAS box via web interface, but not via the app. Anyone knows the different access methods ports etc ?

Marty_M · ‎2017-07-20

@Comon11_2,

ReadyCloud only has 2 ways to be accessed via web portal and via readycloud app.

Regards,
Marty_M
NETGEAR Community Team

Comon11_2 · ‎2017-07-20

But what is the different between webaccess and acccess via readycloud app. Are different ports used to conect to NAS box ?

StephenB · ‎2017-07-20

@Comon11_2 wrote:

But what is the different between webaccess and acccess via readycloud app. Are different ports used to conect to NAS box ?

If you are away from home, the VPN is used to connect the NAS. The Readycloud APP also connects over the VPN. But the web portal connects via the web ( )

If you are local, the VPN still connects the NAS to the web, but the app should connect directly to the NAS.

ivanmalek · ‎2017-07-20

ok, so if I understand you correctly, if I'm not local, both the app and web portal should connect to the NAS in the same way. Can you imagine a reason, why on a non-local computer, the web portal works as it should, but the app fails to connect to the NAS?

StephenB · ‎2017-07-20

@ivanmalek wrote:

ok, so if I understand you correctly, if I'm not local, both the app and web portal should connect to the NAS in the same way. Can you imagine a reason, why on a non-local computer, the web portal works as it should, but the app fails to connect to the NAS?

It suggests that the non-local computer isn't connecting to the VPN.

ivanmalek · ‎2017-08-27

ok... a few weeks have passed, still no solution to this problem. I'd be really thankful if someone could just read through the thread and give some advice a layman could follow.

StephenB · ‎2017-08-28

You might be better off "biting the bullet" and getting paid support.

Or switch to a different VPN technology like ZeroTier. See https://community.netgear.com/t5/Using-your-ReadyNAS/ZeroTier-and-the-ReadyNAS/m-p/1163028#M118703

There's an app for that here: https://github.com/NAStools/zerotierone/releases/tag/readynas%2F1.1.14-nt3