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I'm having trouble with the Ready Cloud application for Windows since last week. Just so you understand the situation, you have to know that my RN102 is not in my house, but at my friends, few blocks away. For the last months, I connected to my files with the Ready Cloud App.
Usually, my computers used to reconnect to the app with the credentials and I was able to navigate my folders on windows (I run Windows 7 on all of my PCs).
But last week, the app asked me to enter e-mail and password again. I did it and : "Ready Cloud server is unavailable"
I tried with an other computer, same thing.
So I went on the internet page of Ready cloud, to check if the RN102 wasn't turned off at my friends, but I was able to reach it on the ready cloud page. I saw it needed an firmware update, so I launched it, but it didn't solve the problem.
I also tried to update the Ready cloud app (current version 1.20), by going to settings --> check for updates, but then again, a error message : " Failled to connect to Ready Cloud Server"
I don't know what to do next? The server is up and running at my friends, we both rebooted our internet boxes, but the trouble keep on going. Any clues?
The servers are getting security updates from time to time to be protected from vulnerabilities and threats.
While we do not specific changes made, it is possible that the servers are now blocking/limiting Windows 7 OS due to lack of security updates since support has ended already for this version.
As much as we would like to it might be already a limitation for Windows 7 OS. If there are any findings we will surely provide it here.
I saw the tip of switching ON/OFF the ReadyCloud service under the Cloud tab on an other topic, so I tried that yesterday on local network (at my friends house), but no improvments.
While doing that, The 'Internet' and 'Service' had green checkmarks.
the app has been working fine for years then all of a sudden stopped working last Thurs/Fri. I removed and reinstalled with version 1.20 (latest one). No change...still doesn't work.
yes, the update is on both of my systems and it still doesn't work. Something changes on netgear's end late last week to cause the app to not work on Win7 systems. Any idea what changed?
Are you on Win7 SP1? Not really sure what changed but again we have tried to connect using a Win7 box and all seems to be fine. This link might help as well on checking/updating your Win7,
Yes, Windows 7 professional SP1. I have 2 different laptops on it and both stopped working around 3/24-25. I have made no changes to either system. I even have an older Win7 system that I tried it on and same issue. The app can't even check for an update in the setting tab. I get an error: "Failed to connect to readycloud server". (see screenshot). Not sure what else to do. Seems like netgear changed something on those dates that caused readycloud app on some Win7 systems to not work anymore.
forgot to add, I checked the registry and all the keys are corrected as shown in the update.
I didn't see a reply from you on what netgear changed on their end 3/24-25. Something changed to cause this app to not work on some Win7 systems. If you can find that out, it will help troubleshoot the issue.
The servers are getting security updates from time to time to be protected from vulnerabilities and threats.
While we do not specific changes made, it is possible that the servers are now blocking/limiting Windows 7 OS due to lack of security updates since support has ended already for this version.
As much as we would like to it might be already a limitation for Windows 7 OS. If there are any findings we will surely provide it here.
I've just taken the plunge and done a fresh Install of Windows 10 Pro after backing up everything I had with Windows 7, Reinstalled the ReadyCloud desktop App and guess what, It's WORKING OK. I had tried the patching, uninstalling, turning ReadyCloud On/Off with No luck. So hopefully its back to normal with Win 10 !
Model: RN31441D|ReadyNAS 300 Series 4- Bay (4x 1TB Desktop)
Well my previous Post joy was short lived ! I purchased another Laptop with Windows 10 Pro 64bit installed and everything was fine. Installed ReadyCloud and backed up a few Folders with NO problems, did a few test Folders to check Syncing was working fine, NO problems. Then today launched ReadyCloud and got the Network Error message back again. Tried turning Reading Cloud On/Off, rebooting NAS, reinstalling ReadyCloud but no joy. So it may be the issue is just not confined to Win 7.
Model: RN31441D|ReadyNAS 300 Series 4- Bay (4x 1TB Desktop)
At this point, suggesting they are related is premature. There are occasional issues with the ReadyCloud server (one of the reasons I've made a different choice for remote access), and the problems seen on Win10 could just be that.
On the other hand, multiple users have reported the Win7 issue, which does seem to be Win7 specific.
Bizarre. now 24 hours later its working OK and Syncing on the 2 Win 10 Pro 64 bit Laptops but still getting the Network Error message on the Win 7 Pro 32 bit desktop. Who knows what the next few days will bring ? I haven't changed anything on the 2 Windows 10 Pc's btw.
Model: RN31441D|ReadyNAS 300 Series 4- Bay (4x 1TB Desktop)
