RN31400 Access to shares using ReadyCloud disconnects randomly.....

[HorizonBuilders]

Hello,

Recently (FEB/2016) when we updated to the latest Readycloud App (from their website) we could no longer connect to our ReadyNAS314 via the Readycloud service. A firmware update was available and I installed that new firmware on the ReadyNAS. This fixed our connection issue and worked fine until a day or so went by....then we could no longer access the NAS via ReadyCloud. What we see is this (on the ReadyCloud App):

- I am signed in (connected to NAS)

- The connecting circle keeps on turning

- No access is available

- During this time, all other methods (web, direct, readynas remote) work fine.

So, to get it working again, I reboot the ReadyNAS 314 and voila all is good...until another day or so....the problem repeats itself (it's only been a week so I haven't seen an absolute pattern with the timing of the disconnect).

I tried disabling the IPv6 (suggestions in another post) and all hardware and software is up-to-date.

Anyone have any suggestions? I suspect this is some kind a bug in the update? Rebooting to fix when error occurs is not a sustainable solution for us. I know I can schedule it to power off but not sure if that will actually prevent the error.

Thank you very much for your time.

[StephenB]

Everything is working normally locally?  Only ReadyCloud is misbehaving?

Did you disable the antivirus service?

[HorizonBuilders]

Everything else is working fine...just ReadyCloud is intermittent. No I did not disable the anti-virus. I assume you mean on the ReadyNAS...I'll do that now. Thanks

[StephenB]

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@HorizonBuilders wrote:

 I assume you mean on the ReadyNAS...I'll do that now. Thanks

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Yes, on the NAS. There is a performance issue with AV on 6.4.1 and 6.4.2.

[HorizonBuilders]

Disabled the Anti-Virus. Still connect and all is good 18 hours later. I will give it a week and update here but confidence is high.

Thanks for the help

[JennC]

Hello HorizonBuilders,

Eng'g is working on a fix and new FW that includes the fix is expected to be released soon. For the meantime, disable AntiVirus.

Regards,

[Damia]

Same problem login to nas thru redycloud app than it dont bring folders just circle going round and round,dont remember when redycloud worked ok with no problems for more than a week ,

it need to be reliable as its used for bussines.STEP UP NETGEAR

[mdgm-ntgr]

Damia, if you are using the anti-virus service have you tried disabling the anti-virus service under System > Settings > Services?

[Damia]

I have disconnected and its working but i bought this with those apps in mind  and its not greate  that you need to turn them off.