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Netgear engineers connected to my NAS via ReadNAS Diagnostic mode and removed a corrupt Config file. Once they removed the config file, I was able to connect to ReadyCLOUD. Thanks,
I am having this problem as well and by any chance do you know the location of this config file that the engineers renamed/removed?
I have 3 ReadyNAS servers running and only one of them is not connecting to ReadyCloud; I am receiving messages that ReadyNAS Replicate will be decommissioning and I do not want to be left with this NAS (my primary) not being setup properly.
ReadyNAS Replicate setup that i need to replicate with ReadyCloud
Model: ReadyNAS-OS6|,ReadyNAS RNDP6000v2|ReadyNAS Pro 6 Chassis only,ReadyNAS RNDP600U|ReadyNAS Ultra 6 Plus Chassis only,RN31600|ReadyNAS 300 Series 6- Bay
@rickr1 I believe it's a pretty quick fix and hopefully @StephenB can reach out to you as well. I believe he's working with @vverma01 to get his resolved.
hopefully @StephenB can reach out to you as well. I believe he's working with @vverma01 to get his resolved.
As far as ReadyCloud goes, I focus on whether the NAS has the right network connection to reach the internet. I can't really go further than that - I access my own NAS remotely using VPN, not ReadyCloud. So once it's clear that the issue isn't the network itself, I need to leave it to the Netgear team.
I purchased the one i am having issues with 2nd hand and I do not have access to the original purchase receipt, so I would need to pay for the service call. But honestly this is just so wrong, you should provide OS upgrades for the purposes if fixing bugs and not to generate paid service requests. I just hope that it is not too expensive.
I am quite disapponted with that fact, but I need to be able to access these devices when I am away from home.
Thanks Stephen. My NASes all have full network access to the Internet and are all configured in exectly the same way with the exception of this problem of it not being able to register with readycloud.
Actually, I may turn this around and provided I can swap my drives around between the NASes maybe I acn demote this one to a backup role and promote one of my other ones to be the primary role. But realistiacally I should not be having this problem at all. The ALL my NASes are running at the same OS releases and I upgrade all of them at the same time.
Netgear should publish more information on this issue if they cannot automate a patch.
I purchased the one i am having issues with 2nd hand and I do not have access to the original purchase receipt, so I would need to pay for the service call.
Netgear's policy is that they won't provide paid support for used ReadyNAS (even if you are willing to pay). So you are dependent on this forum.
You could try swapping disks with one of your new NAS, and if the problem moves with the disks you would be able to use paid support.
@rickr1 you may not have to pay or play around with swapping disks. I was out of support as well and a Netgear Engineer picked the issue up from this community, remoted in to my NAS and deleted the corrupt file. It was very simple, took less than 5 minutes and was very impressive. This is an issue that affects many users and it seems the resolution requires deleting this corrupt file.
