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Ready Nas not been seen by Ready Cloud

poprockfm
Aspirant

Ready Nas not been seen by Ready Cloud

Hello

 

I have a problem with my ready cloud. I ve for 3 years now my ready nas 104 . I have the following problem that my NAS is not recognized by ready cloud. So I can not sync it on mobile. Windows detected my Nas well , only when I try wants to connect to my NAS -ready cloud does not recognize the nas . What am I doing wrong My nas reached via 192.168.2.10 Everything works except so ready cloud Who knows the solution to the problem

 

 

Regards

 

Goos

Message 1 of 14
StephenB
Guru

Re: Ready Nas not been seen by Ready Cloud

Are you running 6.5.x firmware?  There was a major change to ReadyCloud recently that required users to change their setup.  http://kb.netgear.com/app/answers/detail/a_id/30599/~/how-do-i-upgrade-my-readycloud-account-if-i-ha...

Message 2 of 14
poprockfm
Aspirant

Re: Ready Nas not been seen by Ready Cloud

 Yes i have the latetest firmware on the Nas but how must i configre he ready cloud

 

Message 3 of 14
StephenB
Guru

Re: Ready Nas not been seen by Ready Cloud

Did you read the link I posted?

Message 4 of 14
JennC
NETGEAR Employee Retired

Re: Ready Nas not been seen by Ready Cloud

Hello Poprockfm,

 

ReadyCloud has been disabled for firmware version older than 6.5.0. Migration to MyNetgear which is a single sign-on account was also implemented at the same time. So, if you are running 6.5.x (where x being 0-2), please make sure you also have upgraded your ReadyCloud account. With MyNetgear single sign-on, the ReadyCloud account names will be changed to the email address that you use to register with Netgear. Please do check the link that StephenB provided if you have not done this yet.

 

Regards,

Message 5 of 14
poprockfm
Aspirant

Re: Ready Nas not been seen by Ready Cloud

How can i Update it , because I can’t acces the nas via 192.169.10

 I could do this last week but now I don’t  I do hget to see via windows explorer the nas but not via the webpage

 


Goos

Message 6 of 14
JennC
NETGEAR Employee Retired

Re: Ready Nas not been seen by Ready Cloud

Hello Poprockfm,

 

You should be connected tot he same network where the NAS is.

 

It could be the NAS has a new LAN IP address. Run RAIDar as it will detect the NAS, its current status and LAN IP address, you will get an Admin Page button.

 

Regards,

Message 7 of 14
poprockfm
Aspirant

Re: Ready Nas not been seen by Ready Cloud

I recieve this message

 

This page can’t be displayed

•Make sure the web address http://192.168.2.10 is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

 

Goos

Message 8 of 14
poprockfm
Aspirant

Re: Ready Nas not been seen by Ready Cloud

Hello

 

I can ping the nas

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ping 192.168.2.10

Pinging 192.168.2.10 with 32 bytes of data
Reply from 192.168.2.10: bytes=32 time=1ms TTL=64
Reply from 192.168.2.10: bytes=32 time<1ms TTL=64
Reply from 192.168.2.10: bytes=32 time<1ms TTL=64
Reply from 192.168.2.10: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Windows\System32>

 

I can acces the nas via Explorer.....

 

But not via IE or Chrome what is a bit strange

 

 

Goos

Message 9 of 14
JennC
NETGEAR Employee Retired

Re: Ready Nas not been seen by Ready Cloud

Hello Poprockfm,

 

What's the model number of your NAS?

 

Have you tried another web browser?

 

Regards,

Message 10 of 14
poprockfm
Aspirant

Re: Ready Nas not been seen by Ready Cloud

Ready Nas 104 

 

Yes Internet explorer and Chrome , both zero reaction !

 

Goos

Message 11 of 14
poprockfm
Aspirant

Re: Ready Nas not been seen by Ready Cloud

 
 
 
Product: RN10400
Serial Number: <Removed by moderator>
Message 12 of 14
JennC
NETGEAR Employee Retired

Re: Ready Nas not been seen by Ready Cloud

Hello Poprockfm,

 

It appears the issue you have described requires assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. Can you try registering your NAS and contact support center?

 

Regards,

Message 13 of 14
JennC
NETGEAR Employee Retired

Re: Ready Nas not been seen by Ready Cloud

Hello Poprockfm,

 


We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 


The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 14 of 14
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