ReadyCLOUD : Can't see shares in navigator mode

[Ektoplasm]

Hi Everyone, i have a problem with ReadyCLOUD.
The PC utilities program works perfectly but the navigator mode don't ...
I can see shares with PC desktop application only, the site https://readycloud.netgear.com/ don't ...

a picture is worth a thousand words :

Working :



Not Working :



Here the logs :

Logs begin at Sun, 12 Oct 2014 19:39:01 +0200, end at Fri, 07 Nov 2014 11:45:55 +0100.
Dec 01 10:30:38 nas-**-**-** rcbrokerd[17464]: handler.cpp:55 ERROR: Send KILL to handler pid=17464, timeout occured
Dec 01 13:30:51 nas-**-**-** rcbrokerd[23088]: handler.cpp:55 ERROR: Send KILL to handler pid=23088, timeout occured
Dec 01 13:55:03 nas-**-**-** rcbrokerd[24483]: handler.cpp:188 [UpdateLocalSessionRecords]  ioctl failed on /opt/readycloud/etc/local_sessions/nfl5g0blolyepfh: Operation not supported
Dec 01 18:48:09 nas-**-**-** rcbrokerd[1664]: hook.cpp:380 [Hook::loop] ERROR 1664 reading data from server. ERROR:combiner.c:1095: ptGetFileRowFormat(32134)
Dec 01 18:48:17 nas-**-**-** rcbrokerd[1664]: hook.cpp:358 [Hook::loop] ERROR 1664: failed to initialize combiner ERROR:combiner.c:813: Connection() 
Dec 01 20:51:32 nas-**-**-** rcbrokerd[5106]: handler.cpp:55 ERROR: Send KILL to handler pid=5106, timeout occured
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:1268 ERROR [syscmd:getRCUsers]:handler.cpp:1268 Can not find User_Collection in respond
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:1500 INFO [syscmd:DelUser]:handler.cpp:1500 ENOMEM
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:1337 DEBUG:handler.cpp:1337 delete user[0]=24M4137400CD5
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:694 ERROR [syscmd:GetUserData]: GetUserData and User Group failed
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:695 DEBUG:handler.cpp:695 syscmd:request=<?xml version="1.0" encoding="UTF-8"?><xs:nml xmlns:xs="http://www.netgear.com/protocol/transaction/NMLSchema-0.9" xmlns="urn:netgear:nas:readynasd" src="dpv_1358953089706" dst="nas">  <xs:transaction id="trid">	<xs:query id="opid" resource-id="" resource-type="User_Collection">	  <xs:qualifier>		<xs:page direction="1" start-index="20" sort="/User/User_Name/"/>	  </xs:qualifier>	  <xs:criterion>		<xs:like property="/User/User_Name/">		  <xs:value><![CDATA[24M4137400CD5]]></xs:value>		</xs:like>	  </xs:criterion>	</xs:query>  </xs:transaction></xs:nml>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:696 DEBUG:handler.cpp:696 syscmd:respond=<?xml version="1.0" encoding="UTF-8"?>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: <xs:nml xmlns:xs="http://www.netgear.com/protocol/transaction/NMLSchema-0.9" src="nas" dst="dpv_1358953089706">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:   <xs:transaction ref-id="" type="0">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:     <xs:response ref-id="opid" status="success">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:       <xs:result>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:         <xs:query-s resource-id="" resource-type="User_Collection">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:           <User_Collection n_entries="0" n_total_entries="6"/>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:         </xs:query-s>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:       </xs:result>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:     </xs:response>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:   </xs:transaction>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: </xs:nml>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:1510 INFO [syscmd:DelUser]:handler.cpp:1510 delRCUsers()
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:694 ERROR [syscmd:GetUserData]: GetUserData and User Group failed
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:695 DEBUG:handler.cpp:695 syscmd:request=<?xml version="1.0" encoding="UTF-8"?><xs:nml xmlns:xs="http://www.netgear.com/protocol/transaction/NMLSchema-0.9" xmlns="urn:netgear:nas:readynasd" src="dpv_1358953089706" dst="nas">  <xs:transaction id="trid">	<xs:query id="opid" resource-id="" resource-type="User_Collection">	  <xs:qualifier>		<xs:page direction="1" start-index="20" sort="/User/User_Name/"/>	  </xs:qualifier>	  <xs:criterion>		<xs:like property="/User/User_Name/">		  <xs:value><![CDATA[Johann63]]></xs:value>		</xs:like>	  </xs:criterion>	</xs:query>  </xs:transaction></xs:nml>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: handler.cpp:696 DEBUG:handler.cpp:696 syscmd:respond=<?xml version="1.0" encoding="UTF-8"?>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: <xs:nml xmlns:xs="http://www.netgear.com/protocol/transaction/NMLSchema-0.9" src="nas" dst="dpv_1358953089706">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:   <xs:transaction ref-id="" type="0">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:     <xs:response ref-id="opid" status="success">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:       <xs:result>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:         <xs:query-s resource-id="" resource-type="User_Collection">
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:           <User_Collection n_entries="0" n_total_entries="6"/>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:         </xs:query-s>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:       </xs:result>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:     </xs:response>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]:   </xs:transaction>
Dec 01 21:01:44 nas-**-**-** rcbrokerd[5858]: </xs:nml>
Dec 01 22:01:05 nas-**-**-** rcbrokerd[8956]: handler.cpp:55 ERROR: Send KILL to handler pid=8956, timeout occured
Dec 01 22:05:31 nas-**-**-** rcbrokerd[7445]: hook.cpp:380 [Hook::loop] ERROR 7445 reading data from server. ERROR:combiner.c:1095: ptGetFileRowFormat(7512)
Dec 01 22:46:04 nas-**-**-** rcbrokerd[13133]: handler.cpp:55 ERROR: Send KILL to handler pid=13133, timeout occured
Dec 01 23:18:37 nas-**-**-** rcbrokerd[2736]: handler.cpp:55 ERROR: Send KILL to handler pid=2736, timeout occured
Dec 03 10:01:53 nas-**-**-** rcbrokerd[32167]: handler.cpp:188 [UpdateLocalSessionRecords]  ioctl failed on /opt/readycloud/etc/local_sessions/u7uw3a2a042t9hf: Operation not supported
Dec 03 10:03:42 nas-**-**-** rcbrokerd[31930]: handler.cpp:55 ERROR: Send KILL to handler pid=31930, timeout occured

Thanks for help :wink:

[geekstar331]

Odd. I'm having the opposite situation. The ReadyCloud desktop app does not connect remotely when I'm at a hotel wifi or on my AT&T tethered iPhone. But when I'm on my local network it connects fine. The website shares show up fine too.

Does your desktop app show the shares when you are on your local network?

[Ektoplasm]

Got same problem on my local network, can connect with desktop application but not with Browser (Tried Firefox and Chrome)

[soosie999]

I've got the same problem - did you get a solution?
Cheers
Soosie