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Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

jukkaforss
Tutor

ReadyCLOUD Mac client and MacOS Sierra, share sync not working

Hi,

 

I upgraded my Mac OS version to new MacOS Sierra GM.

Share sync stopped working after that.

 

 

2016-09-12;18:17:53.0;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/10/00/10ef
2016-09-12;18:17:53.2;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/2b/00/2b22
2016-09-12;18:17:53.3;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/2b/00/2b17
2016-09-12;18:17:53.4;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/database/Versions/2008/04/15/20080415-205138/b7L2HbWyRc62mD2PR5Ysgg
2016-09-12;18:17:55.5;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-12;18:17:56.8;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-12;18:17:58.1;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...
......
2016-09-12;19:00:00.6;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-12;19:00:01.8;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-12;19:00:03.0;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-12;19:00:04.3;[13272];[4];W;Server starting serivce for share <PhotosLibrary> ...

It is skanning fine, but after that it is just says "Server starting serivce for share".

 

Is this know bug with new MacOS Sierra and is there a beta version for that available ?

ReadyCLOUD client is latest version 1.3

 

Model: RN31400|ReadyNAS 300 Series 4- Bay
Message 1 of 7
BrianL2
NETGEAR Employee Retired

Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

Hi jukkaforss,

 

I believe Sierra is still under beta phase and has not been officially released. As of now, we don't have a ReadyCLOUD Beta App optimized for the newest OS X version.

 

 

Kind regards,

 

BrianL

NETGEAR Community Team

 

Message 2 of 7
jukkaforss
Tutor

Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

Hi Brian,

 

Yes it is still in beta phase, but this is GM version and it is coming out to public in 6 days.

 

It seems to be same symptoms as in this chain https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-Stuck-at-Synchronizing-0/m-p/1125320#U1125320.

 

There is also another issue in this desktop app, log sizes. One of my logs was 13GB size before I was forced to delete it, so the application doesn't do any kind of log management.

Message 3 of 7
jukkaforss
Tutor

Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

I tested this with smaller share and it works fine with MacOS Sierra.

 

Share I need to sync is huge 300GB and 120000 files.

 

It has been syncing fine earlier.

Message 4 of 7
BrianL2
NETGEAR Employee Retired

Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

Hi jukkaforss,

 

What is the size of the smaller folder /or share that sycned fine? Let me check this with my colleagues and get back to you.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team 

Message 5 of 7
jukkaforss
Tutor

Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

It is actially working, it just takes long time for one cycle.

 

Big question is, what it is doing in time of "Server starting serivce for share" messages, which lasts 3 hours 40 minutes ?

Also smaller folder which had only couple of files, that "Server starting serivce for share" phase took many minutes.

 

Here is the whole cycle, from the log:

Start of the scan cycle.

2016-09-14;12:19:35.9;[13272];[3];D;Scanning - Start scanning working folder: /
2016-09-14;12:19:35.9;[13272];[3];D;Scanning - Start scanning path: /
2016-09-14;12:19:35.9;[13272];[3];W;updateFileCache - Cache path path is not allowed : /Users/jukka/ReadyCLOUD/PhotosLibrary (readynas)/.DS_Store
2016-09-14;12:19:35.9;[13272];[3];W;updateFileCache - Cache path path is not allowed : /Users/jukka/ReadyCLOUD/PhotosLibrary (readynas)/Icon^M
2016-09-14;12:19:36.2;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary
2016-09-14;12:19:36.5;[13272];[3];D;Scanning - Path </Photos Library.photoslibrary/Previews> was not found in scanning folder. Mark as deleted it.

And end of the scanning cycle, this takes around 2 hours 8 minutes.

2016-09-14;14:27:12.6;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/media/version/6c/00
2016-09-14;14:27:12.7;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/database/Versions/2008/04/15/20080415-205138/nP%QMLQaRq67hWnXIQ+vTQ
2016-09-14;14:27:12.9;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/ba/00/ba7b
2016-09-14;14:27:13.0;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/af/00/af7b
2016-09-14;14:27:13.6;[26649];[4];I;Server <192.168.1.20:80> Version is <1.2.63>
2016-09-14;14:27:14.9;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-14;14:27:16.1;[26649];[4];W;Server starting serivce for share <PhotosLibrary> …
2016-09-14;14:27:17.3;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-14;14:27:18.4;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...

Now starts these "Server starting serivce for share" messages and those lasts 3 hours 40 minutes.

2016-09-14;18:08:20.7;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-14;18:08:22.0;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-14;18:08:23.4;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-14;18:08:24.8;[26649];[4];W;Server starting serivce for share <PhotosLibrary> ...
2016-09-14;18:11:10.9;[26649];[4];D;Current cursor json: {
	"entries" : [
		[
			"\/Photos Library.photoslibrary",
			{
				"size" : 0,
				"is_dir" : true,
				"modified" : "1449656564382552",
				"client_modified" : "0",
				"md5sum" : "0"
			}
		],

Then it lists changed files and starts the sync phase.

		[
			"\/Photos Library.photoslibrary\/Database\/Versions\/2015\/01\/14\/20150114-235545\/ex3%vRRhTBye1g38ZHLSxg\/Version-1.apversion",
			{
				"size" : 2341,
				"is_dir" : false,
				"modified" : "1449712363726601",
				"client_modified" : "0",
				"md5sum" : "b774ba7c06a6d1f7ad54ec4380964d01"
			}
		]
	],
	"cursor" : "205648A1473863233",
	"reset" : "1"
}

2016-09-14;18:11:11.3;[26649];[3];I;Syncing - Received status from server, remote cursor <205648A1473863233>, local cursor <206031A1473799118>, reset flag <1>
2016-09-14;18:11:11.3;[26649];[3];C;Syncing - Path </Photos Library.photoslibrary/Thumbnails/2008/04/15/20080415-205138/TAmQUGiGSBiMl8WnaNgWYA> already marked deleted and now ignore server's version.
2016-09-14;18:11:11.3;[26649];[3];W;Syncing - Equal file </Photos Library.photoslibrary/Database/Versions/2010/07/19/20100719-154422/eAifvrcIQw6Nw9A1c+tIHg/Version-1.apversion> file already exist in local folder. Just update cache.
2016-09-14;18:11:11.5;[26649];[3];W;Syncing - Equal file </Photos Library.photoslibrary/Database/Versions/2008/04/15/20080415-205138/FcM6h3xdTGy+v9xtyWMpNw/Version-1.apversion> file already exist in local folder. Just update cache.
2016-09-14;18:11:11.7;[26649];[3];C;Syncing - Path </Photos Library.photoslibrary/resources/modelresources/108/81/lQhm3NfjTLOH8oXwpCm88Q> already marked deleted and now ignore server's version.
2016-09-14;18:11:11.7;[26649];[3];W;Syncing - Equal file </Photos Library.photoslibrary/Database/Versions/2008/04/15/20080415-205138/B3Eg0cAARkWWU6ijUfROxA/Version-1.apversion> file already exist in local folder. Just update cache.

Sync plase lasts around 3 hours 30 minutes.

2016-09-14;21:40:12.7;[26649];[3];D;Syncing - Schedule delete task for path </Photos Library.photoslibrary/Masters/2015/08/25/20150825-133155/IMGP0029.PEF>
2016-09-14;21:40:12.7;[26649];[8];D;Client: ...372 Start deleting file from server: /Photos Library.photoslibrary/resources/modelresources
2016-09-14;21:40:12.7;[26649];[9];D;Client: ...372 Start deleting file from server: /Photos Library.photoslibrary/Masters/2015/08/25/20150825-133155/IMGP0029.PEF
2016-09-14;21:40:24.1;[26649];[9];D;Client: ...372 Deleted file from server: /Photos Library.photoslibrary/Masters/2015/08/25/20150825-133155/IMGP0029.PEF
2016-09-14;21:41:12.7;[26649];[4];E;Task <delete> failed, reason: <>, system error: <System Error: Unknown error: 107 (107)>
2016-09-14;21:41:12.7;[26649];[7];E;Task <delete> failed, reason: <>, system error: <System Error: Unknown error: 107 (107)>
2016-09-14;21:41:12.7;[26649];[8];E;Task <delete> failed, reason: <>, system error: <System Error: Unknown error: 107 (107)>
2016-09-14;21:41:12.8;[26649];[3];D;Scanning - Start scanning working folder: /
2016-09-14;21:41:12.8;[26649];[3];D;Scanning - Start scanning path: /

Then it starts another cycle.

Some sort of log management would be nice to implement to this prouduct; after one week for example it switch log and compress old one and stores maybe 10 of those compressed logs.

 

-Jukka-

Message 6 of 7
BrianL2
NETGEAR Employee Retired

Re: ReadyCLOUD Mac client and MacOS Sierra, share sync not working

Hi jukkaforss,

 

Thanks for these logs. I am also not sure what does this action /or message do. I will post back once I hear back from my colleagues.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 7 of 7
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