ReadyCLOUD not accepting my password

[ConfusedOnline]

My password is not being accepted by ReadyCLOUD. I was able to access this last week or the week before but, today I have been unable to access ReadyCLOUD with the client or a web browser.

Another issue Windows can not access the NAS from Windows explorer today. I tried tunring on and off the computer and turning on and off the NAS but, I still have no access. 

I can access the admiistration functions of the NAS from the browser but, I can not get to my files.

[ConfusedOnline]

I also can not reset my password. When I try I just get an error message

[kohdee]

I'm unaware of any ReadyCLOUD outages today.

What's your ReadyCLOUD username?  

On your Windows issue, do you map drives? Maybe you can try command prompt "net use /delete *" and then clear any connections and re-try.

Check SMB settings and make sure it is enabled in the Settings menu.

[BrianL2]

Hi ConfusedOnline,

Welcome to the community!

Can you tell us if internet/service are both marked online under the cloud tab? I also tried to reset my password and the first time it didn't work, then tried it again and I received an email to reset my password. If you will really want to reset your password, just try it again.

Kind regards,

BrianL
NETGEAR Community Team

[ConfusedOnline]

I received an email to reset my password and clicked the link. When I entered the new password I received an error message. I used the correct characters.

[ConfusedOnline]

Is it safe to post up my ReadyCLOUD user name in a public forum?

[AlexPe]

No I think you should pm one of the employees, either me, Kohdee or BrianL.