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Re: ReadyCLOUD not connecting
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RN OS 6.4.1-RC3
ReadyCLOUD 1.8.1220.372 for Windows
Windows 10 Home
Tested with phone connected to PC and USB-share.
Signing in/out to Netgear server seems to work but always stopping at endless "Connecting...".
Can not test from other network over Internet but I assume the result will be the same.
I also disabled firewall but with no success.
Ulf
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This time I managed to get connected over cellular network. Maybe I waited a bit longer and finally
got "Connected(VPN)". Time to connect is guite long, varies between 1-2 minutes and sometimes never within 3 minutes.
Ulf
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Re: ReadyCLOUD not connecting
Hi uffgnu14,
Does this happen too if you will access your files through the ReadyCLOUD portal page?
Kind regards,
BrianL
NETGEAR Community Team
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Re: ReadyCLOUD not connecting
Was this working prior to installing a recent update? If so, which updates have you installed recently on your devices?
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Re: ReadyCLOUD not connecting
Once again tested with desktop client and get the spinning "Connecting...".
a friends WIFI-network and got my files. I also could login to the "admin" account.
Ulf
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Re: ReadyCLOUD not connecting
Hello uffgnu14,
As I understand, you are not able to get in using the ReadyCloud desktop client on a cellular network, correct me if I'm wrong, please. If that is correct, are you able to login to ReadyCloud and access your files when the computer is connected to the same network where the NAS is?
Regards,
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Re: ReadyCLOUD not connecting
When on my home network with Internet access all is working fine. Desktop client connects fast and
is notified with "Connected(Local)".
Ulf
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Re: ReadyCLOUD not connecting
Hello uffgnu14,
How about connecting to other normal network (not cellular) like hotspot in a coffee shop?
Regards,
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Re: ReadyCLOUD not connecting
Ulf
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Re: ReadyCLOUD not connecting
Hello uffgnu14,
You may need to check on that because cellular networks may also have restrictions/firewall that may block some activities.
You can also try adding a friend who can possibly connect to a normal network setup to access one of the shares via ReadyCloud.
Regards,
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Re: ReadyCLOUD not connecting
All worked fine, "Connected(VPN)", files could be accessed as the "admin" account.
Some incompatibilities between Windows 10 and ReadyCLOUD?
Ulf
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Re: ReadyCLOUD not connecting
Hello uffgnu14,
Probably something else's blocking it. Have you tried uninstalling the desktop client then reboot then reinstall?
Regards,
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This time I managed to get connected over cellular network. Maybe I waited a bit longer and finally
got "Connected(VPN)". Time to connect is guite long, varies between 1-2 minutes and sometimes never within 3 minutes.
Ulf