ReadyCLOUD won't backup new photos from my iPhone.

[Superdan186]

ReadyCLOUD won't backup new photos from my iPhone anymore. Firmware 6.9.0. I have a lot of new photos it doesn't upload to my Nas anymore. It just say uploading but I wait until morning not moving at all.

[BingkeX]

Hi Superdan186,

Would you please check "Settings" on media backup page top-right corner? Does it show "Backup Folder" correctly as your backup destination folder or "Not specified"?  If it is "Not specified", please select your backup destination folder and try again.

And would you please try to disable and enable media backup again to see if you still see issue?

Best Regards.

[Superdan186]

Yes I did all that already. I even deleted the app, set up again from scratch. Still wouldn’t backup new photos.

[Superdan186]

Yes I did, like I say I even deleted the app setup from scratch still won’t backup new photo. I have been using this app work fine until update. I notice every update firmware always screw something up.

[JohnCM_S]

Hi Superdan186,

May I know the iOS version of your iPhone? Do you experience the same issue when you are using either the mobile connection or WiFi?

I would also suggest contacting NETGEAR Support and log a case so experts can assist with troubleshooting and escalate the case to higher tier.

Regards,
JohnCM_S
NETGEAR Community Team

[Superdan186]

My phone iOS 11.1.2. Yes no matter I used LTE, WiFi from my company or my home WiFi same issue. My newest photos won’t upload.

[JohnCM_S]

Hi Superdan186,

We already reported this to the Readycloud engineering. We are still waiting for their feedback regarding this issue.

Regards,
JohnCM_S
NETGEAR Community Team

[Neuroillini]

I'm having same issues with iPhone X latest iOS. Backs up Android (Samsung S8) media just fine. Any update from engineering?

[lacajun36]

Same here

[John245]

Same issue here

[DoublePlusGood]

Same issue here.

Is anything being done about this flaky software?

[rajeshs78]

Same issue

[John245]

Almost 2 months since issue is reported for the first time.

Is there any ETA for the fix.

[dnglbry]

Same issue, im using the most recent iOS update and app version.  Mine looks like it starts the backup process but stops after 300 photos.  Let it run overnight but no luck, its still stuck in the same spot.  When i check the HDD nothing is written to it, and i do have the backup folder selected.  Just tried uploading files from work and that works fine.  Any word on a solution for the iOS app issue?

[Marc_V]

Hi @dnglbry

This issue has been reported alteady and is being investigated, are you receiving any errors during upload? May I know the location you are in?

It would be best if you can contact NETGEAR Support to open a case and be included on the investigation.

Regards

[dnglbry]

Not receiving any errors during upload.  Location is central TX, and ive tried doing the backup from my home WiFi and from cellular connection.  i also tried uninstalling/reinstalling the app, and it seems to hang at the same point every time.

[Marc_V]

The issue is currently being investigated, an update will be provided once available.

I would advise contacting NETGEAR Support if possible so this can be included on the investigation.

Regards

[mawarnes]

the app shows the files being copied, but they are not written to the network share

[StephenB]

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wrote:

the app shows the files being copied, but they are not written to the network share

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@mawarnes - please post your problem on a new thread, and also include

• what model NAS?
• what firmware it is running?