When I try to connect with Win 10 I get to the device which appears to log in but when I click on the devices name it says
[[ \\.x.xxx.xxx.xxx is not accessable. You might not have permission to use this network device.]]
I can connect directly as mapped drives but on the road it will log in but I can't reach the shares. Error message when I try to open folder. I can get to the device via ReadyNAS Admin.
I have the NAS/ReadyCloud working on several devices- win7, android and ipad.
ReadyNAS Remote 1.7.6.28
firmware 4.2.28
win 10 Home 64 bit
Thanks for the help.
Model: ReadyNASRNDU4000|ReadyNAS Ultra 4 Chassis only
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
JennC, thanks for your info. I checked, even though the icon on the bottom of the screen said ready cloud the software info said readyNAS remote. I went to the Ready nas remote site and attempted to install downloaded the Client for windows and no sucess.
I found a copy in a download folder of another machine I am using, uninstalled the program on my machine and tried to install ReadyNASRemoteSetup_W7_v1.6.5.21. It asked me to install Netgear Firewall Driver but I don't have a disc for this. The program would not run. Advice?
Again when I run I can log in, Ready NAS Shares appears , I click on that and the name of my system, Ashokan, appears. When I click on that I get the message "5.180.164.104 is not accessable...A specified logon sesson does not exist"
The downloaded file is ReadyNAS Remove ver 1.7.6.28.
One curious thing I noticed was that while I can't get to the shares I can get to the administrative page of my NAS. I am obviously able to log into the device but not to the indivudaual shares, could the problem be with the Netgear server? I do have access to the shares with my iPad and Android phone.....
Were you not prompted for a login? If you were prompted for a login to access the shares through Windows explorer of 5.x.x.x, this means you need to login with a local user account. This local user should have permission to access the share.
One curious thing I noticed was that while I can't get to the shares I can get to the administrative page of my NAS. I am obviously able to log into the device but not to the indivudaual shares, could the problem be with the Netgear server?
Just to be clear, your concern here is being not able to access the shares through ReadyNAS Remote. You were doing this while connected to the same LAN where the NAS is, it is normal that you will be able to access the FrontView, then.
What is the version of the ReadyNAS Remote application you have? Have you tried on other devices such as computer, mobile phone and tablet?
Sorry if I was confusing. When I am home I can access the NAS without problem (via mapped drives). When I am away ReadyCloud Remote agent launches and it indicates it is connected . I can access the Administrative functions but I can not connect to any of the shares.
The NAS is running RAIDiator 4.2.28.
ReadyNAS Remote version 1.7.6.28
I am able to connect with an Android phone and an Apple iPad.
Are you saying you are able to get to the NAS shares through ReadyNAS Remote app on an Android and/or iOS device?
If that is the case then I supposed you are having trouble with a computer getting in to the shares through ReadyNAS Remote, please make sure you have no firewall security software enabled, it is most of the a security software that blocks the connection since ReadyNAS Remote is using a VPN tunnel.
Please do not get confused too with ReadyCloud and ReadyNAS Remote, they are not the same. Yours is ReadyNAS Remote. 🙂
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Yes, I have been thinking all along it is a problem with Windows 10. I have disabled the Norton program and tried to add permissions in Windows but not sure if I have done this correctly. since it is not allowing access. As I have said when the computer boots it says I am logged into the ReadyNAS but when I click on it it says I do not have permission to access. I can access it as administrator.
In the icon tray at bottom right it says ReadyCLOUD Agent but when I click on About, it says ReadyNAS Remote.
So I take it that I am using ReadyNAS Remote even though the icon says ReadyCloud. I did update the account a while ago when asked to, could that be part of the problem?
When I click on the icon & ABOUT it says ReadyNAS Remote v 1.7.28.
As I said, it looks like I am connecting but cant get to the shares.
That suggests you should use your original account name, but the new password you set up when you migrated accounts. Things might have changed since then, but it is easy to try.
Hmm, I would think that I would not be able to log in successfully if the password were not working. I can get to frontview and administer the device......
Did you use the same username on the ReadyNAS remote and one of your computer credentials? Also, did you create a local username on the ReadyNAS that is same as the ReadyNAS remote username?
