Orbi WiFi 7 RBE973

Re: ReadyCloud App Bug: Create Web Link for File

_jack_
Aspirant

ReadyCloud App Bug: Create Web Link for File

I've discovered a bug with the readycloud app on ios. When I am not connected to Wi-Fi and I try to create a web link for a file on my drive, the issued link does not work.

Message 1 of 16
JennC
NETGEAR Employee Retired

Re: ReadyCloud App Bug: Create Web Link for File

Hello _jack_,

 

Can you provide more information about your NAS and the file? Also, what web browser you were using, what error message you have received? Did you try another file?

 

I test this and created a web link for a folder, it did work. I also tested and created a web link for a file and it also worked.

 

Regards,

Message 2 of 16
JohnRo
NETGEAR Employee Retired

Re: ReadyCloud App Bug: Create Web Link for File

Hi _jack_, 

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Thanks,

Message 3 of 16
_jack_
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

I'm using a nighthawk router with a USB drive connected to it. I'm attempting to create web links for QuickTime files... The error message I get is "Resource does not exist".

Message 4 of 16
_jack_
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

To be clear, the error message appears after clicking the issued web link from readycloud.

Message 5 of 16
Graham85
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

I have the same issue. Has this been resolved?
Message 6 of 16
BrianL2
NETGEAR Employee Retired

Re: ReadyCloud App Bug: Create Web Link for File

Hi _jack_ & Graham85,

 

There are similar posts here in the community (from a few ReadyCLOUD users) who raised this issue. As of now, this is still being investigated. 

 


Kind regards,

 

BrianL
NETGEAR Community Team

Message 7 of 16
_jack_
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

The issue of "requested resource does not exist" is reoccurring problem beyond the use of the app... I also have this problem with web links created in the ready cloud web portal. Web links created that have expiration dates weeks into the future randomly stop working long before that date.

Message 8 of 16
BrianL2
NETGEAR Employee Retired

Re: ReadyCloud App Bug: Create Web Link for File

Hi _jack_,

 

That is also one of the problem's that was raised and we are currently looking at. Not certain if this is with the app or the ReadyCLOUD user account who created the web link.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 9 of 16
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud App Bug: Create Web Link for File

Has this problem been resolved for you by updates we've released since your post?

Message 10 of 16
Rhinorod
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

I'm using Marshmallow Android and am experiencing issues as well. Have tried different files and delivery methods (email and text). Email generated a subject of "weblink from READY CLOUD", however there is no link. Nothing at all when attempting to send a link by text message. It just opens up messaging. I tried long pressing Incase I needed to paste a link but no joy.
Message 11 of 16
BingkeX
NETGEAR Expert

Re: ReadyCloud App Bug: Create Web Link for File

Hi Rhinorod,

Cloud i know which android devcie do you use? Such as LG or HuaWei or other? 

And which firmware version do you use for NAS, which readycloud android app version do you get this issue?

 

 

Best Regards.

Message 12 of 16
Rhinorod
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

ReadyCloud app v1.2.11 on a ZTE ZMAX PRO. I'm not sure what firmware the drive is,I checked it out on Seagate website by entering the serial number and the website says it's up to date.
In the last week the app has updated and it now creates a link that when you click on it takes you to a page that says "downloading xxxx.wma" then in red says " the requested resorces are unavailable"
Thanks for your interest!
Message 13 of 16
StephenB
Guru

Re: ReadyCloud App Bug: Create Web Link for File

Do you own a ReadyNAS?  If so, which model, and what firmware is it running?

 

If you are using USB storage with your Netgear router, please let us know the router model and firmware versionf or that.

Message 14 of 16
yongfuge1
Aspirant

Re: ReadyCloud App Bug: Create Web Link for File

Is this problem solved? I have a Nighthawk R7000 with updated firmware and iOS ReadyCloud app. Message "The requested resource does not exist" still shows when I create a URL for a music file and try to play with it from any other apps.

Message 15 of 16
JennC
NETGEAR Employee Retired

Re: ReadyCloud App Bug: Create Web Link for File

Hello yongfuge1,

 

Aside from this topic is very old, this is also in a wrong board.

 

Please create a new topic under Nighthawk board instead of ReadyCloud.

 

Regards,

Message 16 of 16
Top Contributors
Discussion stats
  • 15 replies
  • 5726 views
  • 0 kudos
  • 10 in conversation
Announcements