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ReadyCloud Desktop App shows OFFLINE - Ready NAS 626x

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ReadyCloud Desktop App shows OFFLINE - Ready NAS 626x

ReadyCloud Desktop APP shows NAS as OFFLINE.  Uninstalled, redownloaded, reinstalled the app. when on local network it works fine but when using an external network it shows offline.

i have a readyNAS 626X and Ready NAS 314 and both are having the same issue. i am using frimware 6.10.7

does anyone know how to solve this issue?

Model: RN626X|ReadyNAS 626X – 6 Bays with Intel® Xeon® Quad-Core Server Processor
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Marc_V
NETGEAR Moderator

Re: ReadyCloud Desktop App shows OFFLINE - Ready NAS 626x

@Response

 

Welcome to the Community!

 

Have you tried rebooting the NAS? If yes and it is still having the same issue try checking if the NAS has Internet and Services has check marks. This is available under the Cloud tab.

 

 

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 2 of 4
Response
Aspirant

Re: ReadyCloud Desktop App shows OFFLINE - Ready NAS 626x

Thanks for the reply, I have rebooted the device a few times now and it does have internet. I am able to connect while on local network. please see below screenshot showing Internet & Service available

Response_0-1654050069899.png

 

Message 3 of 4
Marc_V
NETGEAR Moderator

Re: ReadyCloud Desktop App shows OFFLINE - Ready NAS 626x

@Response

 

Are you using a Mac or Windows PC? I would suggest contacting Support via readynassupport@netgear.com to get a case created. You can attach the logs and screenshots on that E-mail as well.

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 4 of 4
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