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ReadyCloud Desktop App

kburton0
Aspirant

ReadyCloud Desktop App

When will the ReadyCloud Desktop App for mac become available?

Message 1 of 44
meltingice
Aspirant

Re: ReadyCloud Desktop App

This confused me as well. All of the copy implies that the OSX app is out and ready, but I couldn't find it anywhere. Logged into ReadyCLOUD on my PC and found the link immediately.
Message 2 of 44
Nhellie
Virtuoso

Re: ReadyCloud Desktop App

I have heard that this is still work in progress for OSX. I'll update if I can find a link for the app.
Message 3 of 44
xeltros
Apprentice

Re: ReadyCloud Desktop App

Can you try to log in here : readycloud-staging.netgear.com
This was the beta portal for 6.2. cf viewtopic.php?f=154&t=77765

At the bottom of the home page you should have a link to download the app.
This link points to https://readycloud-staging.netgear.com/ ... yCLOUD.pkg

Not sure if there is another way to get the app, this is how I got it, it only works with beta apparently as NAS is showing offline since I upgraded to 6.2 standard.
Message 4 of 44
Nhellie
Virtuoso

Re: ReadyCloud Desktop App

This link points to https://readycloud-staging.netgear.com/client/install/ReadyCLOUD.pkg

tried to install this and it worked, it says beta (as indicated) though.
Message 5 of 44
meltingice
Aspirant

Re: ReadyCloud Desktop App

The link and install worked, but it's telling me my password is wrong. Is it pointing to the staging environment and a separate database?
Message 6 of 44
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud Desktop App

Apps downloaded from the staging site I would presume would be pointing to the staging environment or have other issues. We don't have a production ReadyCloud for Mac app at this time.
Message 7 of 44
ryanasimov
Aspirant

Re: ReadyCloud Desktop App

Will the ReadyCLOUD Mac app allow you to administer the NAS when you're NOT on the local network?
Message 8 of 44
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud Desktop App

Yes
Message 9 of 44
ryanasimov
Aspirant

Re: ReadyCloud Desktop App

Will the Mac app be distributed via the Mac App Store, and will there be a release announcement by Netgear?
Message 10 of 44
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud Desktop App

I don't think it will be on the App Store, but rather available for download via readycloud.netgear.com
Message 11 of 44
joey911
Aspirant

Re: ReadyCloud Desktop App

The app errors with a 501. I've posted the details in NETGEAR Support Case #24185927 which has been tracking my failure to get any OS X app to recognize me correctly with ReadyCloud despite being able to login to the ready cloud website just fine and manage my NAS.
Message 12 of 44
platini76
Aspirant

Re: ReadyCloud Desktop App

I have the same issue on recognize password on my mac app
Message 13 of 44
thomashcampbell
Aspirant

Re: ReadyCloud Desktop App

So for those of you having password problems on your Mac. You're probably using a 64bit Mac and there's a problem with the authentication using a 64bit Mac. Because... hey.. who would have one of those in 2014? If you want to play with something called TunTap. I've heard that, that fixes the problem. I refuse to do so.

Now I want to mention that it's pretty ridiculous that in 2014 that a 64bit Mac isn't support OUT OF THE BOX. I've had this thing for 2 months and while it does a great job as a RAID. None of the apps I was promised work.

And now for the real rant. I basically did a search for the lies told on this document:

http://kb.netgear.com/app/answers/detail/a_id/26042

Specifically:

ReadyNAS Remote app for Windows and Mac has been replaced by ReadyCLOUD desktop app. Mmm.. no.. no it hasn't.

which means this is also a lie

ReadyDROP has been replaced by a more granular syncing solution. PC clients using ReadyCLOUD desktop app can sync multiple folders and share with multiple users. Mmm.. no.. not if I can't install it.

And this is also a lie...

Users can find the desktop app installation link by logging into readycloud.netgear.com Mmm.. no, no I can't, because I'm on a Mac.

So, those are all lies. Then I found this forum posting so I installed the BETA just for S&Gs. That didn't work. Same problem as stated before. 64Bit Mac password problem that's plagued this software for about 3 years or so from what I've been able to find. I've seen posts as far back as 2011.

THEN (this is where the rant REALLY starts)... THEN I decided to be nice and post on here for the people that couldn't get their passwords to work so they didn't waste HOURS trying to get it to work like I did before finding out.. it just doesn't. But, what did I have to do? I had to register for the forum. With a different username and password then the one from what I'm already using. OK, that's fine. THEN I had to jump through hoops and confirm my registration. OK, that's pretty standard. BUT THEN I HAD TO POST SOMETHING AS A NEW USER? By this time, I'd lost this entire forum post. I had to go back to the search engine and find the thing. Dig, dig dig. Can't seem to find it through Google again. So I had to go into Google Chrome History to find it.

AND FINALLY I COULD POST THIS INFORMATION THAT THE USELESS APP DOESN'T WORK ON A MAC.

Get your act together NetGear. Fix the Mac application. You might want to watch this as Mac's are about to over take PC's.

http://macdailynews.com/2014/11/19/walter-mossberg-apple-macs-amazing-comeback/
Message 14 of 44
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud Desktop App

The new ReadyCloud app for Mac is being developed and is not ready yet.

The reason we have the thread for new users is to help counter spam. We moderate posts only where necessary after they are posted. Unfortunately spammers abuse this. The new thread has been a big help in cutting down the amount of spam that comes through.
Message 15 of 44
StephenB
Guru

Re: ReadyCloud Desktop App

Windows OS market share remains much larger than OSX - end-user PC share is about 5% for various versions of OSX, about 92% for various versions of Windows, and 3% "other". http://www.netmarketshare.com/operating ... pcustomd=0

Though I agree that it would be best if applications were available for all major platforms out of the chute, I do see the business priorities also. Windows Phone support for most companies will lag well behind IOS and Android (if its done at all), and Mac support will often lag behind Windows.

[warning: Apple Bashing]
thomashcampbell wrote:
...Get your act together NetGear. Fix the Mac application. You might want to watch this as Mac's are about to over take PC's.

http://macdailynews.com/2014/11/19/walt ... -comeback/
Apple products are a classic "walled garden". :shock: Your Mossberg link essentially says as much:
...I think that people who buy iPads use them and they reduce their use of the laptop, but they realize that at some point, you just have to go to the laptop and because they’re already in an Apple situation, the Mac is the logical one to go to
People who buy Android tablets don't feel that their "logical choice" for a PC is limited to Chomebook. People who buy Windows phones don't feel that their only PC option is Windows either.

Hopefully Apple will get its act together, and allow other companies and open source services into its ecosystem. For instance, releasing itunes and icloud support for linux.[/Apple Bashing]
Message 16 of 44
joey911
Aspirant

Re: ReadyCloud Desktop App

> Because... hey.. who would have one of those in 2014?

Heh. Mine is from 2011 and 64-bit so... actually I have 3 and the old app didn't work and this new "Beta" doesn't work either.

> So, those are all lies.

I'm right there with you. I specifically got the ReadNAS because of the OS X functionality (and because it was Debian based) and well, that got me to filing a support ticket and coming here.

So Netgear, this might be of interest: http://www.ftc.gov/news-events/media-resources/truth-advertising

> Get your act together NetGear. Fix the Mac application.

Fix it or abandon it. Just do something other than ignoring it. The support tech kept telling me that engineering knew about it and it would be fixed with ReadyCloud. Well, that didn't happen. Authentication isn't hard. OS X apps aren't hard (obviously since there is an app store and this thing called Xcode). I've had to result to using rsync but it's not what I want. I want a desktop syncing app like Transporter, Dropbox, Owncloud, etc etc etc.

And no, I can't use own cloud to hook into the NAS because I'm already using own cloud for separate files on a remote system.
Message 17 of 44
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud Desktop App

In 6.2.0 we added Personal Time Machine support and we also updated Netatalk (which provides AFP/Time Machine support) to the latest version available at the time (Netatalk 3.1.6).

The ReadyCloud for Mac app is not ready yet. Once it is available it will be posted on readycloud.netgear.com
Message 18 of 44
joey911
Aspirant

Re: ReadyCloud Desktop App

The file I downloaded from

http://readycloud.netgear.com/client/index.html#page=apps

just now seems to work. v1.0.354

Desktop integration was what this post was about and my comments. All the other comments directed at me about features in the NAS unit were off topic for my purposes. My NAS works great.
Message 19 of 44
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyCloud Desktop App

I was just pointing out some OS X functionality that I thought you might like.

Interesting. I was sure the Mac app wasn't available last I checked. It must have been made available just recently. Glad your issue is resolved.
Message 20 of 44
Maestro11
Aspirant

Re: ReadyCloud Desktop App

Not sure if this is useful for everyone. I was just able to download the Desktop App using this link and that link was found on this follow pages.

https://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

https://www.readynas.com/?cat=52
https://readycloud.netgear.com/client/index.html#page=apps

It work perfectly fine on my iMac with 10.9.5 running on it. It will not launch an older laptop I have which I can not upgrade past 10.7.5, it brings up a crash window with a panic dump.

I could not find any information on software limitation with Readycloud App version 1.0.524.105 which shows as Beta.
Message 21 of 44
salamander1
Aspirant

Re: ReadyCloud Desktop App

Maestro wrote:
Not sure if this is useful for everyone. I was just able to download the Desktop App using this link and that link was found on this follow pages.

https://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

https://www.readynas.com/?cat=52
https://readycloud.netgear.com/client/index.html#page=apps

It work perfectly fine on my iMac with 10.9.5 running on it. It will not launch an older laptop I have which I can not upgrade past 10.7.5, it brings up a crash window with a panic dump.

I could not find any information on software limitation with Readycloud App version 1.0.524.105 which shows as Beta.


It work perfectly on Mac OS X 10.10.1

Thank's for the link.
Message 22 of 44
thomashcampbell
Aspirant

Re: ReadyCloud Desktop App

I'll always say that there if you yell loud enough things get done...

This app seems to work. At least I can log on now:

https://readycloud.netgear.com/client/install/ReadyCLOUD.pkg

.....

Oh, and to the Windows guy, I was a Windows person for several years. But this Ballmer Windows 8 is the worst mess of software I've seen in 20 years (I didn't use Windows ME so I can't speak to it).

And you can say that Windows has more market share than Mac. IBM used to say the same thing about Windows. The world changes and right now it's changing towards Mac.

This isn't to say that can't be corrected. And as a 25 year software developer, it is infinitely easier for me to write software on a Mac than it is on Windows. (If I see that Windows "file in use" message one more time in my career I may scream).

That all being said, I'll admit that writing FOR Mac is a complete bear as is writing FOR iPhone. Objective C is the worst abomination of languages ever to curse our developer ecosphere in this stage of its evolution. But writing software in JAVA on a Mac is a complete dream compared to writing software in JAVA on Windows.

My final point isn't that writing for Mac SHOULD be done but that it should NOT be ADVERTISED as being done. If you have a product and you say you have Mac support then you better support it. Don't suck your customers in and then give them toss them a bone here and there.
Message 23 of 44
StephenB
Guru

Re: ReadyCloud Desktop App

I'm not a windows 8 fan myself, and wasn't meaning to imply that windows 8 was better than OSX. What I was saying is that Windows current market share still dictates that it gets top priority. That could of course change in the future.

And also I was saying that Apple has closed off their ecosystem, which makes the consumer's ability to integrate with other company's products more difficult than it should be. The iTunes server is one proof point. It simply should be possible for a linux box to easily stream multimedia to the built in players in iPad or iPhone. Apple intentionally prevents this. Difficulty of software implementation is a different subject altogether. The problem isn't that the SDKs aren't available at all, not that they are hard to use. The tools that do exist were all reverse engineered.

They're the biggest company in the world, they could easily release a version of the iTunes server for linux and a few other such things. Or at least a developer SDK.

thomashcampbell wrote:
...My final point isn't that writing for Mac SHOULD be done but that it should NOT be ADVERTISED as being done. If you have a product and you say you have Mac support then you better support it...
I totally agree with this point.
Message 24 of 44
Maestro11
Aspirant

Re: ReadyCloud Desktop App

Maestro wrote:
Not sure if this is useful for everyone. I was just able to download the Desktop App using this link and that link was found on this follow pages.

https://readycloud.netgear.com/client/i ... yCLOUD.pkg

https://www.readynas.com/?cat=52
https://readycloud.netgear.com/client/i ... #page=apps

It work perfectly fine on my iMac with 10.9.5 running on it. It will not launch an older laptop I have which I can not upgrade past 10.7.5, it brings up a crash window with a panic dump.

I could not find any information on software limitation with Readycloud App version 1.0.524.118 which shows as Beta.


Just so people know, the second link no longer allows you to go to a download page for the Mac app, it forcing you to log into your ready cloud account and download the app from there, the problem is for Macs it not showing up as it does if you log in as a PC, with a PC log in it has a link at the both left of your readycloud NAS page to download the App. Since this is Beta version of the app this is probably why they are not allowing you to download it within the ReadyCloud website.

They updated the app is it now version 1.0.541.105 you have to use the first link above to get the new version,
Message 25 of 44
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