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Luminary

ReadyCloud Desktop Client

Switched on my Windows 10 laptop this morning and was confronted with the following when my 'Desktop Client' attempted to sign me in:-

 

"Network Error

 

ReadyCLOUD server is unavailable"

 

I can successfully logon using the 'ReadyCloud Portal' on Google Chrome without any problems.

 

It was working fine (as far as I know) yesterday.

 

Any ideas, please?

 

Thanks in advance

 

Message 1 of 7

Accepted Solutions
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NETGEAR Expert

Re: ReadyCloud Desktop Client

Hello

ReadyCLOUD dev raised ReadyCLOUD security level on server so it blocked access from old ReadyCLOUD client,you need to upgrade latest ReadyCLOUD client from ReadyCLOUD web portal or download it from below link

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

View solution in original post

Message 3 of 7

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NETGEAR Moderator

Re: ReadyCloud Desktop Client

Hi @Viffergb

 

We apologize for the inconvenience, , there is currently an ongoing issue with the ReadyCloud Desktop app and this is currently being prioritized to be resolved. However, ReadyCloud Portal and Mobile App is unaffected by this issue so you can still use this platform if you need to access remotely.

 

Desktop app should work normally once issue has been resolved.

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 2 of 7
Highlighted
NETGEAR Expert

Re: ReadyCloud Desktop Client

Hello

ReadyCLOUD dev raised ReadyCLOUD security level on server so it blocked access from old ReadyCLOUD client,you need to upgrade latest ReadyCLOUD client from ReadyCLOUD web portal or download it from below link

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

View solution in original post

Message 3 of 7
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Luminary

Re: ReadyCloud Desktop Client

Hi Marc_V

 

Thanks for the rapid response 👍.  Pleased to hear it's not a problem at my end 😉.

 

Glad I asked now, otherwise I'd have spent the rest of this morning becoming more and more frustrated.

 

Okay, I'll wait 'til it's fixed.  Will you let me know when, or should I just keep trying from time to time?

 

Thanks again,

Graham

Message 4 of 7
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Luminary

Re: ReadyCloud Desktop Client


@Deniro wrote:

Hello

ReadyCLOUD dev raised ReadyCLOUD security level on server so it blocked access from old ReadyCLOUD client,you need to upgrade latest ReadyCLOUD client from ReadyCLOUD web portal or download it from below link

http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe


Hi Deniro

 

Again, thanks for the very swift response.

 

Okay, I'll give that a go soon.

 

Thanks again,

Graham

Message 5 of 7
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NETGEAR Moderator

Re: ReadyCloud Desktop Client

Hi @Viffergb

 

Updating the Client App should resolve the issue, use the link @Deniro provided.

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 6 of 7
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Luminary

Re: ReadyCloud Desktop Client

Hi Marc_V and Deniro

 

Pleased to report that downloading and installing the latest version as advised by Deniro has fixed my problem.

 

Many thanks to both of you for your help, it is much appreciated 👏.

 

Just a thought, but would it be a good idea to post a 'sticky' under 'Desktop Client Connect to Server Problem' for others to view and take appropriate action as described.....or is it posted somewhere and I've just not seen it!

 

Anyway, thanks again,

Graham

Message 7 of 7