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Re: Ready Cloud Folder Not Available

aniraghome
Tutor

ReadyCloud Folder Not Available

Ref: https://community.netgear.com/t5/ReadyCLOUD/Ready-Cloud-Folder-Not-Available/m-p/1553051#M10268

 

no luck with that for me i left and rejoined still keep getting the same error "network error" on my iphone readycould app

Model: ReadyNAS-3100|ReadyNAS-3100
Message 1 of 10

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JohnCM_S
NETGEAR Employee Retired

Re: Ready Cloud Folder Not Available

Hi aniraghome,

 

There is a new version of Readycloud app for iOS (2.0.2). You may try installing that and see if that will resolve the issue.

 

Regards,

JohnCM_S
NETGEAR Community Team

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Message 9 of 10

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Marc_V
NETGEAR Employee Retired

Re: Ready Cloud Folder Not Available

Hi @aniraghome

 

What FW is installed on your NAS? Have you tried installing v2.0.1? 

 

Please make sure that you are connected to the LAN or thru mobile data when trying to connect and also your NAS should have the Internet and Services check marks available.

 

You can also check the Network settings of your NAS and Add DNS 8.8.8.8 and your Router address.

 

Hope this helps!

 

Regards

 

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 2 of 10
aniraghome
Tutor

Re: Ready Cloud Folder Not Available

Yes i have installed 2.0.1 app on my iphone connected to LAN . Both internet and services are green checked always. Cloud does show my nas its just not connecting. It gives a message network error.
Message 3 of 10
Marc_V
NETGEAR Employee Retired

Re: Ready Cloud Folder Not Available

Can you provide us a Screenshot of the error? Can you login and access your NAS when using the portal?

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 4 of 10
aniraghome
Tutor

Re: Ready Cloud Folder Not Available

The error message is a small pop up message “network error occurred “

Yes i can login to readynas cloud portal on computer it even discovers the nas.
Message 5 of 10
Marc_V
NETGEAR Employee Retired

Re: Ready Cloud Folder Not Available

Hi @aniraghome

 

Can you try connecting to ReadyCloud App using mobile data instead of LAN? Have you tried using a different device when connecting?

 

Regards

 

 

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 6 of 10
aniraghome
Tutor

Re: Ready Cloud Folder Not Available

Hi Marc_V

Yes i am able to upload via cellular data i get the error with my home wifi.

I also tried with a different iphone and ipad same issue cellular data works wifi doesnt
Message 7 of 10
Marc_V
NETGEAR Employee Retired

Re: Ready Cloud Folder Not Available

Hi @aniraghome

 

 

You might want to try the 6.9.4 BETA which has fix for ReadyCloud issues. ReadyNAS OS 6.9.4

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 8 of 10
JohnCM_S
NETGEAR Employee Retired

Re: Ready Cloud Folder Not Available

Hi aniraghome,

 

There is a new version of Readycloud app for iOS (2.0.2). You may try installing that and see if that will resolve the issue.

 

Regards,

JohnCM_S
NETGEAR Community Team
Message 9 of 10
aniraghome
Tutor

Re: Ready Cloud Folder Not Available

Yes just downloaded the new version of cloud app fixed all issues . Things are back to normal from nally.
Message 10 of 10
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