Model: RN314 Firmware: 6.0.8 RAIDar: 4.3.8 Users: I am the only person that has access to this. Web Browser Error code: ERR_CONNECTION_REFUSED – when attempting to connect to https://<nas_ip>/admin.
I bought\setup my ReadyNAS a week ago, all has been working well, I had not installed any applications on the box, hadn’t setup any of the additional features apart from checking for updates and turning Anti-Virus on (which I did on the first day of setting the NAS up).
Each day this week I have been: - Admin Management Interface (https://<nas_ip>/admin): connecting to view stats as well as setup\ run backups. - Windows Explorer (via UNC Path \\<nas_ip>\): copying data onto the NAS.
Happy Camper!
Today, I attempted to setup ReadyCloud, so clicked the link to implement it and (I’m pretty sure) it prompted me for password, at which stage I got called away, so closed the web browser and walked away.
An hour or so after that, I went back to start implementing ReadyCloud again, so, as I have been all week, went to log into the Admin Management Interface (as above), to find out that I could no longer login, apparently my credentials were incorrect; however, I know that they are not. I try this over and over, ensuring that my Caps and Num Locks are not on. No joy. The page starts giving me the following: ERR_CONNECTION_REFUSED.
I try to recover my password, to which I am told that the secret question is incorrect, once again, I know that it is correct.
So I start Googling to see how to reset the password, to read everyone saying to perform a Firmware Re-install. So I do this (twice) checking the LED Display on the front of the NAS to confirm that the Firmware Update happens and that the NAS boots successfully. It does and completes (whole process takes about 1 minute). Again, no joy.
I then open a web browser and go to: https://readycloud.netgear.com, create an account and login. In here, I am able to discover my NAS on the Discover page (it shows me the NAS Name, Model, etc.). Also on this page is a ‘Manage’ button, when I click on this, it sends me to the same URL as the Admin Management Interface (as above), once again, the same web browser error. When I select the other menu’s (Manage, Access and Browse), those pages tell me ‘Currently you have no registered devices’.
So my current status is: - I have Read\Write\Delete access to the contents of the NAS through Windows Explorer (as above). - I no longer access the Admin Management Interface (as above), tried various Web Browsers just in case. - RAIDar: is saying that everything is fine.
Yep, got in contact with them and they ended up TELNET'ing to the box over a 24 hour period and fixing the issue. By the looks of it they put an altered release of Firmware on the ReadyNAS (as I already had the latest).
Appears to be working well again now, although I have not setup ReadyCloud as yet.
