ReadyCloud for Android - file download problem

[uffgnu14]

Hi,

I just discovered a problem with ReadyCloud for Android.
The problem was noticed when downloading from ReadyNAS to my phone.
All seemed fine ended with successful download notification, but the file i downloaded could not be found anywhere on my phone, internal and SD-card storage.

ReadyNAS 422 with OS 6.9.5.
ReadyCloud 2.0.1 RC3 on Android 9 (Pie) on a Sony Xperia XZ1 Compact.

Best regards,
Ulf

[JohnCM_S]

Hi uffgnu14,

You usually will be able to find the downloaded file when you go to the Android > data then look for the folder named com.netgear.readycloud.

Regards,

[JohnCM_S]

Hi uffgnu14,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

[uffgnu14]

Hi,

After downloading and still ReadyCloud logged-in I can locate the files in
"Android/data/com.netgear.readycloud/files/Download/715500/data/mydatafolder".
As soon I logout from ReadyCloud all downloaded files disappeares leaving
"Android/data/com.netgear.readycloud/files".

Best regards,
Ulf

[JohnCM_S]

Hi uffgnu14,

The files saved on the Android/data/com.netgear.readycloud/files is just temporary so when you log out from the ReadyCLOUD, those files will disappear. You will need to move the files to another location so the files will not disappear.

Regards,