× The readycloud.netgear.com login issue with the Chrome browser is now fixed. We are actively working on resolving a similar issue with the Safari browser and recommend you use an alternate browser until this error has been resolved.

Reply

ReadyCloud not compatible with Windows 10 20H1 (2004)?

beisser
Aspirant

ReadyCloud not compatible with Windows 10 20H1 (2004)?

hi guys,

 

ever since upgrading to Windows 10 20H1 all upgraded pcs show my ReadyNAS as Online (VPN-Disconnected) while the 1909 Builds show them as Online.

 

i have tested this on 4 PC's  and even rolled one back to 1909 to verify.

i cant get any of the 20H1 Pc's to connect to any of my ReadyNAS.

 

I hope this is already beeing looked into.

 

regards,

 

beisser

"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the universe trying to produce bigger and better idiots. So far, the universe is winning." -- Rich Cook
Model: RN628X|ReadyNAS 628X - Ultimate Performance Business Data Storage - 8-Bay
Message 1 of 19

Accepted Solutions
JohnCM_S
NETGEAR Moderator

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

Hi all,

 

You can try this ReadyCLOUD test software on the latest Win 10 update and see if this will work. You can download the installer here.


Regards,

JohnCM_S
NETGEAR Community Team

View solution in original post

Message 15 of 19

All Replies
Tzioufast
Initiate

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

I have the same problem
After upgrading all my machines say same thing
Online vpn disconnected
NETGEAR please help
Message 2 of 19
Sandshark
Sensei

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

This is why being the first on the block to upgrade is not usually a good idea.  Doing it on four machines is a really bad idea.  Microsoft has found and is fixing bugs in that release, and I suspect Netgear will wait to see if the problem is Microfoft's or Netgear's.

 

You do have the ability to remove the upgrade.  See here: how-to-uninstall-windows-10s-may-2020-update.

Message 3 of 19
beisser
Aspirant

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

as you can see i already rolled back the update on one machine for testing, so telling me how to roll back/uninstall is kind of redundant Smiley Happy

 

the way i see it something has changed in windows and netgear will have to adapt their software to make it work on the new version.

i do not expect this to be a fast process, but it will need to be done regardless.

 

of course it could be some bug in windows, but i suspect that simply some underlying mechanic changed and the software cant cope with it yet.

 

that is why i am reporting this nonworking state because sooner or later everyone will be autoupgraded to 2004 and then the software should be working properly.

"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the universe trying to produce bigger and better idiots. So far, the universe is winning." -- Rich Cook
Message 4 of 19
StephenB
Guru

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

@JohnCM_S , @Mark_V :  Can you make sure this is escalated?

 

Message 5 of 19
Sandshark
Sensei

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?


@beisser wrote:

as you can see i already rolled back the update on one machine for testing, so telling me how to roll back/uninstall is kind of redundant Smiley Happy

 


Yes, but others read the posts (at least they should, we see lots of duplicates indicated some do not) to potentially find a solution to their problem.

 

If Microsoft has not released a lits of known bugs and one of them affects this, then I agree that Netgear should address it as a required fix until proven otherwise.

Message 6 of 19
JohnCM_S
NETGEAR Moderator

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

Hi all,

 

We have inquired about this issue to the appropriate team. We will provide an update as we get feedback from them.

 

Regards,

JohnCM_S
NETGEAR Community Team
Message 7 of 19
JohnCM_S
NETGEAR Moderator

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

Hi beisser,

 

Can you provide the logs of the ReadyCLOUD app? You may get the logs at 'c:\Users\<system loggedin user>\AppData\Local\ReadyCLOUD'. You may provide it to us by uploading to a cloud drive then provide me the download link via private message.

 

Regards,

JohnCM_S
NETGEAR Community Team
Message 8 of 19
beisser
Aspirant

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

i sent you the link.

 

 

"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the universe trying to produce bigger and better idiots. So far, the universe is winning." -- Rich Cook
Message 9 of 19
Tzioufast
Initiate

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

Can you provide status
Message 10 of 19
scravatt
Apprentice

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

same issue here....VPN disconnected.....rollingback windows.

please fix this ASAP. wasting so much time going forward and back.

Model: RN51600|ReadyNAS 516 6-Bay Diskless
Message 11 of 19
waldbauer_com
Luminary

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

Has anyone a fix for this VPN issue (besides uninstalling 2004) ?

Message 12 of 19
beisser
Aspirant

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

not yet, but you can open a ticket with support (i have one open already).

the more tickets we have the more visibility this gets with support.

"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the universe trying to produce bigger and better idiots. So far, the universe is winning." -- Rich Cook
Message 13 of 19
waldbauer_com
Luminary

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

May there is any Readycloud Beta Desktop available ? I read about using only beta client for beta firmware; have currently 1.19 installed.

Message 14 of 19
JohnCM_S
NETGEAR Moderator

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

Hi all,

 

You can try this ReadyCLOUD test software on the latest Win 10 update and see if this will work. You can download the installer here.


Regards,

JohnCM_S
NETGEAR Community Team

View solution in original post

Message 15 of 19
jtclark
Aspirant

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

I got a few security warnings installing it, but it works.

Message 16 of 19
waldbauer_com
Luminary

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

This version works for me too. Thank you.

Message 17 of 19
PPP_Inc
Aspirant

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

This worked for me.  However, the version information has not been updated on the test version, so once installed it is identical to the non-working official version 1.19.  Is there a timeline on making this fix official, and available to the general public?

Model: RN51661D|ReadyNAS 516 6-Bay 6x1TB Desktop Drive
Message 18 of 19

Re: ReadyCloud not compatible with Windows 10 20H1 (2004)?

There has been an update to the ReadyCLOUD client.

 

v 1.20 should offer itself if you check for updates.

 

No more VPN errors.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 19 of 19
Top Contributors
Discussion stats
  • 18 replies
  • 2353 views
  • 4 kudos
  • 10 in conversation
Announcements