ReadyCloud server is unavailable on desktop app for more than 24hrs. reinstallation didn't help. browser version page reloads endlessly after signing in. mac version cannot be installed.
ReadyCloud Desktop Client - ReadyCloud Server unavailable
The last week, every time I start my machine up, this is the error message I get - ReadyCloud Server unavailable. I can go the the web browser and log in so the error is false. Everything else on the network is working and internet is working. I have downloaded the latest version and when on the web browser logged in at Netgear even updated the firmware on the box. It is the Desktop App that is failing to log in and connect. No error log or explanation given. I can play with the 2 settings and neither make any difference.
Model: RN31400|ReadyNAS 300 Series 4- Bay (Diskless)
Second machine rebooted and identical issue now. Any idea what’s going on? It looks like it’s isolated to ReadyCLOUD desktop interface. The we interface remains accessible and functional. Maybe time related?
The two I have dared to reboot are both WIndows Server 2012 R2. It seems ok with Windows 10 and 11 thus far. I do have another server (2019) I can reboot but it's critical so I'd prefer not to risk it right now. I'm in UK by the way
Other have reported that problem with Win7, and Netgear is aware of it. But they have not duplicated the issue.
Are you by chance running Win7 64-bit? That wasn't common, so maybe that's a difference. Also, what country are you in? Win7 was distributed in different version in different geographical areas and, at the time, there were certain encryptions not included in some. I have no idea if that really matters, but I'm looking for differences as to why Netgear might be unable to duplicate something that many are reporting.
I'm afraid I haven't tested with Windows 7 although I am aware of a known problem with WIndows 7 and certificates so that may relate? Both of my known issues are with WIndows Server 2016 64Bit.
Meantime, on both networks I have installed the client successfully on Windows 10 terminals and all seems to be OK so it appears to be isolated to specific (ageing) Operating Systems perhaps
I'm also having that issue for the last 4-5 days, tried uninstalling ReadyCloud, installing an older version, even tried going back to an older Firmware. but no luck.at least I can access my NAS from the web interface on the PC and also from my Android phone. I'm on Windows 7 Pro 64 bit btw.
Model: RN31441D|ReadyNAS 300 Series 4- Bay (4x 1TB Desktop)
Yes. It looks like it's specific OS affected. Hopefully Netgear will resolve it shortly. They usually do once alerted, but in this case it seems they can't replicate the issue. I for one am happt to assist with that one .....
I have tried reinstalling again this morning and it hesitates for a long time showing "Adjusting Network Adapter" with the details tab paused at the bold section below. Is it perhaps timing out when contacting the server for DHCP?
In regards with the Mac OS version not installing, you may want to try and use this link to download and install ReadyCloud.
NOTE: You may have to override security settings of your OS to download the pkg
Regarding the Win7 issue, were you able to update the optional that enables TLS1.1/1,2?
Win7 ended it's support. ReadyCloud servers also needs changes especially with security updates, there might be changes that affected older OS that no longer get updates.
this is not a cool reply at all. how do i synchronise the folders i've been working with for the past month? why everybody became so sure it's a windows 7 exclusive issue, especially if it works on 'your box'? this TLS update doesn't help as i've already said. something blocks the connection for some reason. at the time i was starting this topic the https://readycloud.netgear.com page was endlessly reloading after signing in with no luck eventually. now i can sign in but it takes REALLY long time, like several minutes at least. all the recent topics regarding connectivity after 24th march seem to have the same issue.
What can I say? All I can tell you is that I have two separate networks, both with a Windows 12 Server and a Windows 8 terminal with identically configured ReadyCLOUD clients installed. In both cases, the server fails every time and the terminal works every time. I haven’t looked at Windows 7 at all. My conclusion is that there is an issue with Windows 12 Server that has only manifested itself since the end of last month. Until then, the program has worked almost flawlessly for several years.
Ive just tried with no success on a Win 7 Pro 32bit Desktop, I even reinstalled an earlier version of ReadyCloud 1.19 to see if it would Update to 1.20 but no luck I'm afraid. Both my Win 10 Pro 64 bit Laptops are working fine.
Cheers Simon
Model: RN31441D|ReadyNAS 300 Series 4- Bay (4x 1TB Desktop)
