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ReadyNAS 104 online but not available on ReadyCloud

dhl
Luminary
Luminary

ReadyNAS 104 online but not available on ReadyCloud

We have a ReadyNAS 104 which we use for backup. It's running the latest 6.8.0 firmware.

 

ReadyCloud is enabled and logged in with an admin account. The admin page shows internet and services available:

 

Screen Shot 2017-09-25 at 3.34.52 PM.png

 

 

 

 

 

 

But when we log into ReadyCloud with the same admin account, it shows the NAS as being offline:

 

 

Screen Shot 2017-09-25 at 1.41.23 PM.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We need remote admin for this machine. Any suggestions? Thanks!

 

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 1 of 4

Accepted Solutions
dhl
Luminary
Luminary

Re: ReadyNAS 104 online but not available on ReadyCloud

We updated to 6.8.1 and that fixed the problem. All good! Smiley Very Happy

 

--dhl

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Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 4 of 4

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BingkeX
NETGEAR Expert

Re: ReadyNAS 104 online but not available on ReadyCloud

Hi dhl,

Would you please sign in http://readycloud.netgear.com with same admin account to check what is the status for you device?

And please check what is your RN104's serial number and mac address on admin page.

 

Best Regards.

 

Message 2 of 4
dhl
Luminary
Luminary

Re: ReadyNAS 104 online but not available on ReadyCloud

Hi @BingkeX,

 

The RN104 is still offline when logged into ReadyCloud.

 

Serial: 3EP134EW00864

 

MAC Address:

eth0: 28:C6:8E:34:4E:A8 (active address)

eth0: 28:C6:8E:34:4E:A9 (unused address)

 

Thanks!

 

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 3 of 4
dhl
Luminary
Luminary

Re: ReadyNAS 104 online but not available on ReadyCloud

We updated to 6.8.1 and that fixed the problem. All good! Smiley Very Happy

 

--dhl

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 4 of 4
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