ReadyNAS 2120 V2 : Unable to connect to Cloud

[Charan5572]

Hello guys,

i am using ReadyNAS 2120 V2 with firmware 6.10.0 and i am unable to connect to the cloud service. Once i click on Cloud and enter the crendentials, i receive a msg "something is preventing the readynas from connecting to the readycloud server".

I have already Tried the following :

1. Use a different username than the local user
2. Change the DNS
3. Shutdown and restart the NAS

i have the complete LOGS taken as well. Could someone please help me in fixing the issue.

Thanks in Advance

[StephenB]

Did you look on the cloud apps page of the web ui?  There should be two green checkmarks there.  

[Charan5572]

Hello Stephen,

Thank you for your reply.

On the cloud tab of the NAS -> i have only 1 Green Checkmark for Internet. I dont have service available (if that is what you are asking).

[StephenB]

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@Charan5572 wrote:

On the cloud tab of the NAS -> i have only 1 Green Checkmark for Internet. I dont have service available (if that is what you are asking).

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Yes, that's what I was asking.

Did you try toggling the service on/off?

[Charan5572]

Yes i already tried that, still the same.

[StephenB]

What DNS server are you using?  Perhaps try 8.8.8.8 (google's open server).

[Charan5572]

 Yes. Tried 8.8.8.8 and also 8.8.4.4 .

[StephenB]

Perhaps ask @JohnCM_S if he is willing to review your logs.  Don't post the logs here - instead send a download link to him using the private message facility of the forum.  There is information in the logs that should't be publicly posted.

[Icewaterhot]

Hi Charan5572,

Can you send me a log? I will take a look.

https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators

Thanks,

[Charan5572]

Hello Icewater,

I have sent and email now with the attached logs .