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ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
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Hi all,
I have about 7 x ReadyNAS devices running at various sites.
This morning (25 May 2020), it seems that anyone accessing their ReadyNAS via ReadyCloud on the web (https://readycloud.netgear.com) can only see their Home Folders, and none of the Shared Folders.
Is anyone else having this issue, since I am seeing it on all my devices, across different ISP's, different firmwares, and different locations?
Many thanks in advance.
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Yes it is an issue detected by the team and they are working on it. As a workaround you can use the desktop or mobile app to access shares they should not be affected by the issue.
UPDATE: Issue is now resolved. You should be able to see your shares when logged in to the portal.
Regards
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
Have you tried rebooting the NAS to restart the service? Are the users accessing admin account for each ReadyNAS?
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
Thanks for the reply @Marc_V,
Yes I did try rebooting first - no joy.
What's odd is that all of my ReadyNAS devices that are connected to ReadyCLOUD, are showing the same issue - different clients, different locations, different networks, which makes me think that this isn't a device issue, but a ReadyCLOUD web service issue.
Who do we report this to?
Interestingly, the ReadyCLOUD app (Windows) works fine - I can see all Shares there.
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
Hi again @Marc_V
Sorry I didn't answer your 2nd question - users aren't logging in as admins, but when I login as an admin on any of the devices (via the ReadyCLOUD web interface), I get the same thing - Home Folders only.
No firmware updates were done recently on any of these devices - nothing has changed on them for the past 3 months approx., but this issue just began this morning.
Any ideas?
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
Same problem here with with a 212 NAS.
When remote users tried to connect to yesterday (8:00 GMT+1), it could connect. They only get access to the home folders, but no access to other shared folders.
Yesterday at 23:00 GTM+1 it begin to work but today it doesn't.
We are using links+passwords as workaround...
NOTE: if you use readycloud on the same LAN that the NAS it works fine... only remote users have problems (the ones that should use readycloud).
BR.
Juan.
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
@JuanDThanks JuanD - I thought I was going nuts.
Same here - it was up and down this morning for me as well.
I had gotten to the point where I started pulling apart my NAS settings to try find the problem.
Clearly there are issues with the ReadyCLOUD web service, but how on earth do we get updates or a status on the service?
Also, how do we log faults / tickets that are related to the service?
Thanks for the feedback.
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
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Yes it is an issue detected by the team and they are working on it. As a workaround you can use the desktop or mobile app to access shares they should not be affected by the issue.
UPDATE: Issue is now resolved. You should be able to see your shares when logged in to the portal.
Regards
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Re: ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
My NAS is 526X and latest updated still i am facing same issue.