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First off, Is there any way to make this a closed discussion? I don't want other people answering questions meant for me.
Secondly, please look at the thread. We are now going around in circles. I have already answered that I have tried to create new accounts. I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL. I need someone to look at the logs which were sent. If needed, I would like someone to login and see whats happening.
Please try setting static DNS address on the NAS like 8.8.8.8 and check it will make any difference. Also may I ask for copy of the complete logs of the NAS, you may use file sharing website like wikisend and just Private Message(PM) me the download link. Do not post the link here on the thread.
I am quite positive the Arlo camera system has nothing to do with the concern. After changing setting under Network tab of the admin page you have loss access and can no longer access the readynas. There is a possibility that you have change the ip address not the dns address. Please check if the raidar can still detect the NAS on the network and check if you can access the admin page from the raidar.
Only the error in Firmware version 6.6.1 was very different in the Frontview from the error I see now with Firmware version 6.8.1 in the Frontview.
But the problem is still the same; I cannot connect to ReadyCloud from the NAS.
I also see a lot of errors in the log files of the NAS.
For instance in the readycloud.log, I see the following error many times:
Oct 12 16:29:05 ReadyNAS102-JDB rcbrokerd[3463]: ERROR:hook.cpp:217: [Hook::loop] failed updateDeviceInfo, no element found at line 1
And in the readynasd.log, I see the following errors:
Oct 12 16:25:17 ReadyNAS102-JDB readynasd[2158]: cloud_get_owner.c:512 READYCLOUD ERROR: no element found at line 1 Oct 12 16:25:30 ReadyNAS102-JDB readynasd[2158]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
So somehow, it seems to me the NAS is having some reference to the old Netgear user account (username only), which cannot be overwritten by the new Netgear user account (email address).
Also, is it possible these ReadyCloud connection errors have an impact on the read and write speed of the NAS?
Because my read speed is quit slow. Write speed is doable, but should be better also according the specs.
You were right. So I changes the DNS and I get the seme problem..."Something is preventin readynas from connecting to the ready cloud..." What now? Was anyone able to look at my logs?
First off, Is there any way to make this a closed discussion? I don't want other people answering questions meant for me.
Secondly, please look at the thread. We are now going around in circles. I have already answered that I have tried to create new accounts. I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL. I need someone to look at the logs which were sent. If needed, I would like someone to login and see whats happening.
Can you check to see if there is a remnant of your ReadyNAS in any of your ReadyCLOUD accounts? If so, delete it and try again. If still having a problem rejoining, please enable Secure Diagnostics mode and PM me your code.
