Orbi WiFi 7 RBE973
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Re: Readycloud

Lucha
Aspirant

Readycloud

I backup media on my iphone to my ready nas 102
It used to go fast now it takes forever!!!!
What could be the problem??
Message 1 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: Readycloud

Which firmware are you running?

Which services are you running and which apps?

Has anything changed on your network recently e.g. different router?

How long is "forever" and how does that compare with how long it used to take?

Message 2 of 11
BingkeX
NETGEAR Expert

Re: Readycloud

Hello Lucha,

 

What is the file type you are backuping?  If the uploading file is a video file, maybe the uploading progress update  slowly, as the video file size is much larger than a photo file.

And what is the connection type of your device? You can see connect status by sliding down the device access  page and check it on the top . The connection type maybe "Connected(LAN)" or "Connected(VPN)" or "Connected(ReadyCLOUD)".  The LAN connection is the fatested one, and the "ReadyCLOUD" connection is the slowest one. It is possible that it is LAN connection you used to connect.

 

Best Regards.

Message 3 of 11
Lucha
Aspirant

Re: Readycloud

I have the latest firmware
The app is readycloud
Same router
Its videos but very short videos they used to download so fast
How do i check connection status on iphone 6? Can you tell me how more detailed
Thank u
Message 4 of 11
BingkeX
NETGEAR Expert

Re: Readycloud

Hello Lucha,

 

You can sign in readycloud App, then on device list page, click a device to access it.

Then on share list page of the device, slide down the screen, and check connection type on top.

Please see my attached image file.

connection_type.png

 

Regards.

Message 5 of 11
Lucha
Aspirant

Re: Readycloud

Hi thanks it said connected VPN
Message 6 of 11
BingkeX
NETGEAR Expert

Re: Readycloud

Hi Lucha,

 

Maybe it is your case that it used to connect by LAN, and now it is VPN. LAN connection means your iphone and NAS are in same LAN. So the speed now in VPN is not so fast as before.

If you want to backup your media files faster, please make sure your iphone and NAS are in same LAN.

 

Best Regards.

 

Message 7 of 11
Lucha
Aspirant

Re: Readycloud

How do i change it to LAN???? Thank u
Message 8 of 11
BingkeX
NETGEAR Expert

Re: Readycloud

Hello Lucha,

 

I send a PM to you. Please check it.

 

Regards.

Message 9 of 11
Lucha
Aspirant

Re: Readycloud

Thank u
Message 10 of 11
BingkeX
NETGEAR Expert

Re: Readycloud

Hello Lucha,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Best Regards.

Message 11 of 11
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