Remote User Invite email link invalid

[McRob2]

Running firmware 6.6.1 on ReadyNAS 516

I set up readycloud desktop application on local windows and mac computers and all is working fine.

I created a new share on the NAS

I added a cloud user email address to invite a remote user to get read/write access to added share.

Remote user created Mynetgear account using the same email address as added user.

Remote user received email and clicked on link to connect to my added share and they get a notification that link is invalid.

I removed the user and readded in order to get a new email invite sent.  Same result.

Does remote user need to have readycloud desktop application running? 

Does the readycloud desktop application need to be installed and running to get remote access?

User never had a readycloud account.

User setup a new MyNetgear account and then tried clicking the link in the invite email.  Not sure if the order makes any difference.

Can anyone help me in getting this working.

Thanks

[JennC · Accepted solution]

Hello McRob2,

I see. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

[vandermerwe]

Everything should be possible using the readycloud portal so no specific desktop app should be needed.

It should not make any difference whether the user sets up the MyNetgear account first.

It sounds like you are doing all the right things.

The readycloud system should really be easier for users than it is.  I am also experiencing problems with it that I can't solve.

[JennC]

Hello vandermerwe,

We are currently having outage with ReadyCloud desktop client. This has been reported to the engineering.

Regards,

[McRob2]

Thanks for the information but, I am not having any issues with the ReadyCloud desktop client today or at any time so far.

My issue is with the invite email link being invalid and not being able to link a web based readycloud remote client.

[JennC]

Hello McRob2,

Is the user entering the account name in an email address? I'm checking if the invite email link is also affected.

Regards,

[McRob2]

The user is entering their invited email address in the sign in screen in the E-Mail field.

Thanks

[JennC]

Hello McRob2,

Do you have other user that you can invite too?

How about when you send an invite email again and then let this user not click the link on the email but instead go straight to ReadyCloud portal and login?

Regards,

[McRob2]

I was able to get the external user connected by creating a link as follows:

https://readycloud.netgear.com

I then had them click sign-up in the upper right corner and enter their email and password.

They were then able to log in successfully.

The invite emails always gave them a message saying invalid.

Just to bad it didn't work.  Could have avoided a lot of confusion for the external user.

[JennC]

Hello McRob2,

I see. That invite email must be affected too by the current problem we are experiencing. Though I did not get a chance to try it.

Regards,

[JennC]

Hello McRob2,

Have you already tried again?

Regards,

[McRob2]

I have tried multiple times with no luck.

It always gives the invalid link message.

[JennC]

Hello McRob2,

Can you send again the invite and copy the link then PM it to me? It seems you are the only one who is getting this problem.

Regards,

[McRob2]

I just tried it and it actually worked. 

I guess I must have been doing something wrong before.

Thanks

[JennC · Accepted solution]

Hello McRob2,

I see. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,