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Re: Ugh! NAS registered to someone else?!?!?
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2014-11-25
01:09 PM
2014-11-25
01:09 PM
Ugh! NAS registered to someone else?!?!?
So, somehow my serial number got registered to someone else.
I bought the device new. And I know it WAS registered to me (I've had a support ticket opened before).
But I did an upgrade to 6.2.0 It offered to register it, I clicked the link and the page said the serial number was already registered. So, I went no further.
But I had to call support to get some help with ReadyCLOUD. At that point they told me that the serial number was registered to someone else.
No idea how that happened. I know it WAS registered to me; I had a couple of tickets open.
They would not help me resolve it. They told me to send it back to amazon and ask for a new one (thinking they sent me a 2nd hand one).
They wouldn't give me the time of day...
I bought the device new. And I know it WAS registered to me (I've had a support ticket opened before).
But I did an upgrade to 6.2.0 It offered to register it, I clicked the link and the page said the serial number was already registered. So, I went no further.
But I had to call support to get some help with ReadyCLOUD. At that point they told me that the serial number was registered to someone else.
No idea how that happened. I know it WAS registered to me; I had a couple of tickets open.
They would not help me resolve it. They told me to send it back to amazon and ask for a new one (thinking they sent me a 2nd hand one).
They wouldn't give me the time of day...
Message 1 of 3
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2014-11-25
01:30 PM
2014-11-25
01:30 PM
Re: Ugh! NAS registered to someone else?!?!?
Looking at you previous posts it looks like you have a 516 and a 316.
You are certain your previous support tickets were for the 316?
What devices are listed in mynetgear?
When did you buy the 316?
You are certain your previous support tickets were for the 316?
What devices are listed in mynetgear?
When did you buy the 316?
Message 2 of 3
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2014-11-25
01:43 PM
2014-11-25
01:43 PM
Re: Ugh! NAS registered to someone else?!?!?
Sorry, over-zealous. I really have a 316 not a 516. Support tickets were on 316. I think I figured out what happened. It did get transferred to someone else in error. Need to see if I can get it corrected.
I also have a Pro 2 and used to have a Pro 6
I also have a Pro 2 and used to have a Pro 6
Message 3 of 3