Orbi WiFi 7 RBE973
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Unable to access Admin page on RN104 since upgrade to 6.2.2

darkside
Aspirant

Unable to access Admin page on RN104 since upgrade to 6.2.2

Hi Just noticed I am unable to access the admin page and receive the error

"Google Chrome's connection attempt to IP was rejected. The website may be down or your network may not be properly configured". FF and IE just say unable to connect.


I can ping the IP fine and the shares are available via the android app but not the readycloud website which sees the top level folders but when you try to enter into them it just reloads the device icon.

Message 1 of 15
Nhellie
Virtuoso

Re: Unable to access Admin page on RN104 since upgrade to 6.

Try rebooting the unit. If it will behave the same, perform an OS reinstall.
Message 2 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access Admin page on RN104 since upgrade to 6.

This looks like the problem after uninstalling an app, in this case bzeeetr6. Should be working fine now.
Message 3 of 15
beustace
Aspirant

Re: Unable to access Admin page on RN104 since upgrade to 6.

I have a similar issue. I have the ReadyNas 516. Downloaded the updated to 6.2.2. I also uninstalled the Netgear photo app and Plex app and both I am not using. Now cannot access the ReadyNas admin. I have tried rebooting. Also reset with OS Reinstall. Both with no luck. I am able to access my files on my Mac on the ReadyNas. After a period of time - I can also see the folders using the readyCloud.netgear.com web access. Just no admin access. Any ideas for help - would be fantastic. Thanks - Brad.
Message 4 of 15
Nhellie
Virtuoso

Re: Unable to access Admin page on RN104 since upgrade to 6.

mdgm wrote:
This looks like the problem after uninstalling an app, in this case bzeeetr6. Should be working fine now.


Is this a known issue? What are the fixes or workarounds maybe?
Message 5 of 15
super_poussin
Virtuoso

Re: Unable to access Admin page on RN104 since upgrade to 6.

if you have ssh access go in /etc/apache2/sites-enabled and remove the 090-XXXXXXXX file where XXXXXX contain BZEEETR6 and reboot the nas

it's a firmware issue
Message 6 of 15
Retired_Member
Not applicable

Re: Unable to access Admin page on RN104 since upgrade to 6.

So I've run into the same issue.
Events leading up to Issue:

  • Ran update to 6.2.2 this morning
  • Noticed Snapshots were all gone ( separate issue I believe tied to the power schedule ( my mistake, I learned how to correct the issue form the forums.))
  • Uninstalled app OS Ticket
  • No longer able to access Admin GUI from IP or Share name
  • Reboot = no success
  • OS reinstall = no Success
  • Ping IP = success response
  • Ping SHARE NAME = success response
  • FTP access = success
  • SMB access = Success

    I could not confirm if SSH was enabled prior to the issue, as to NetGear tech support some years ago stating to not enable unless you know what you are doing.... I never know what I'd doing. I read the manuals and then push buttons until I get what I was hoping for 😄 .

  • I downloaded and configured PUtty to SSH to the Share name via port 22
  • I type in admin account information
  • I get response of connection closed by remote host.


    Am I hosed?
    I don't know what steps to try next or where to look in the manuals for guidance. Any assistance is greatly appreciated!!
  • Message 7 of 15
    super_poussin
    Virtuoso

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    replace admin user with root when U use SSH and use admin password
    Message 8 of 15
    Retired_Member
    Not applicable

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    AHA! You are a beautiful person Super-poussin! Thank you!
    This is why I shouldn't be in via SSH ;)....

    okay next question... All i see are the following:
  • 000-fv-http
  • 000-fv-https
  • 090-osticket.conf
  • 090-photos2.conf

    I do not see any references to BZEEETR6.

    What next?
  • Message 9 of 15
    Retired_Member
    Not applicable

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    FIXED! I've got it working again. I kept reading posts expecting someone else to have found the issue. All I had to do was track Super-Poussin's replies to others.

    Super is truly Super! See here: http://www.readynas.com/forum/viewtopic.php?f=7&t=79395

    So my fix was once I was connected to via SSH to type: rm 090-osticket.conf :slap:
    Then reboot and DONE!
    So here are the steps listed out.

    WINDOWS USERS:
    Download Putty here: http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

    Putty Config

      1. Host Name = IP Address or SHARE NAME of ReadyNAS
      2. Port 22
      3. Select SSH
      4. Select Open
      5. Login
        5a. user = root
        5b. password = {your administrator password}

      6. Navigate to /etc/apache2/sites-enabled
        6a. Type cd /etc/apache2/sites-enabled
        6b. Type ls to list the various files or folders

      7. Remove the 090-XXXXXXX file of the uninstalled application

      Type rm 090-[filename]

        7a. Firmware upgrade file = 090-BZEEETR6
        7b. Photo application file = 090-photos2.conf
        7c. OS Ticket application file = 090-osticket.conf
        7d. etc...

      8. Reboot the ReadyNAS
        8a. Press the power button 4 times until it shuts down

      9. Turn on ReadyNAS via power button.
      10. Open web browser and attempt to connect to Admin GUI
    Message 10 of 15
    kevroy314
    Aspirant

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    I'm having the issue described in this forum, but I just get Connection Refused in putty. I don't believe SSH is enabled on my device. Any other suggestions?
    Message 11 of 15
    mdgm-ntgr
    NETGEAR Employee Retired

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    Hi kevroy314, I just sent you a PM
    Message 12 of 15
    mdgm-ntgr
    NETGEAR Employee Retired

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    Replied to your response with something you can try without needing to provide remote access.
    Message 13 of 15
    husso
    Aspirant

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    Hi mdgm,

    i've having the same issue as kevroy314. I'm getting refused when trying to use putty.

    What do i do ? any help greatly appreciated.
    Message 14 of 15
    peter_ryan
    Aspirant

    Re: Unable to access Admin page on RN104 since upgrade to 6.

    Hi mgdm,

     

    I am having the same problem as kevroy314 and husso. Can you provide me with a way to access the readynas please.

     

    Peter Ryan

    Message 15 of 15
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