Upgraded to 6.2.0 but ReadyCLOUD not working

[ScottChapman]

So I upgraded my ReadyNAS to 6.2.0 today, but am having troubles getting it to work with the new ReadyCloud.

I've tried disconnecting the user, reconnecting. Rebooting the host, turning ReadyCloud on and off, clearing browser cache. Nothing seems to help.

The behavior I am seeing is that I can see my device on the ReadyCloud site, but I cannot browse. It doesn't show any folders or anything

[mdgm-ntgr]

What apps do you have installed?

[ScottChapman]

Plex,htop, PHP (Poussin), PHPSysInfo, Logitech Media Server, and LinuxDash

[mdgm-ntgr]

I wonder if you may need to try installing some of those over the top of themselves e.g. the PHP ones.

[ScottChapman]

I think I can actually install a bunch of them (except for Plex and Logitech). Is that worth doing you think?

[mdgm-ntgr]

Yes

[ScottChapman]

uninstalled all but those two, rebootedm turned ready cloud on/off same behavior

[ScottChapman]

did you see anything in the logs I sent you?

[mdgm-ntgr]

Seeing lots of these errors:

Nov 24 16:58:21 Storage rcbrokerd[6620]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0

Can you check that you've entered the credentials correctly for your ReadyCloud account in the Dashboard?

[ScottChapman]

Sorry, which dashboard exactly? I know I am logged in on the readycloud.netgear.com site since it shows my host.

Do you mean in the ReadyCloud settings on the frontpanel? I did leave and then rejoin.

I seem to be properly authenticated in both places...

[mdgm-ntgr]

If you download the logs again, does readycloud.log still get new messages like the one I mentioned above?

Yes I meant the ReadyCloud settings on the local admin GUI.

[ScottChapman]

Yes.

[mdgm-ntgr]

Hmmmm.

You may wish to backup your data, do a factory reset (wipes all data, settings, everything) and restore your data from backup.

[ScottChapman]

dang, I was thinking that might be where this is headed. OK, I do have everything all backed up. I assume I can also backup/restore settings?

[mdgm-ntgr]

You should be able to. Though if that doesn't work you should try again without restoring cloud settings.

I would suggest making sure Cloud access works before putting your data back on.

It would be a good opportunity also to disable Bitrot protection and snapshots on shares you don't need them on.

When you disable Bitrot protection it disables CoW. When CoW is disabled, it only affects new files created afterwards on the share.

CoW should be disabled for things such as Virtual Machines, databases, torrents etc. I should be changed for any shares containing files that have a huge number of in place modifications made to them.

[ScottChapman]

Not actually familiar with Bitrot protection. I assume I would find that on the settings for the shares?

And what's CoW?

Thanks!

[StephenB]

ScottChapman wrote:
Not actually familiar with Bitrot protection. I assume I would find that on the settings for the shares? And what's CoW?

CoW - "copy on write". It is one of the main features of the btrfs file system used in OS6 (http://en.wikipedia.org/wiki/Copy-on-write). It's worth understanding, it will give you a clear picture on how the snapshots actually work.

There is a bitrot protection setting for each share.

[ScottChapman]

Oh yea, familiar with BTRFS. Coffee hadn't started working yet; should have figured out CoW.

Thanks a ton, I'll get started on it later today and report back.

[ScottChapman]

So... Factory reset. And before I did anything else, I tried to get ReadyCLOUD going.

I am seeing the same errors in the log:

Logs begin at Tue, 25 Nov 2014 14:32:27 -0500, end at Tue, 25 Nov 2014 14:44:34 -0500.
Nov 25 14:33:06 nas-6E-3B-34 rcbrokerd[4245]: registration.cpp:150 [Registration::RegisterTmpOwner] Error: invalid config files. unable to read fetch_url, nas_name, nas_pass
Nov 25 14:33:46 nas-6E-3B-34 rcbrokerd[4476]: registration.cpp:150 [Registration::RegisterTmpOwner] Error: invalid config files. unable to read fetch_url, nas_name, nas_pass
Nov 25 14:33:47 nas-6E-3B-34 rcbrokerd[4489]: registration.cpp:150 [Registration::RegisterTmpOwner] Error: invalid config files. unable to read fetch_url, nas_name, nas_pass
Nov 25 14:35:27 nas-6E-3B-34 rcbrokerd[4974]: registration.cpp:150 [Registration::RegisterTmpOwner] Error: invalid config files. unable to read fetch_url, nas_name, nas_pass
Nov 25 14:35:29 nas-6E-3B-34 rcbrokerd[4986]: registration.cpp:150 [Registration::RegisterTmpOwner] Error: invalid config files. unable to read fetch_url, nas_name, nas_pass
Nov 25 14:35:32 nas-6E-3B-34 rcbrokerd[4991]: registration.cpp:150 [Registration::RegisterTmpOwner] Error: invalid config files. unable to read fetch_url, nas_name, nas_pass
Nov 25 14:44:28 Storage rcbrokerd[4301]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:28 Storage rcbrokerd[4303]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4306]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4308]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4309]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4311]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4314]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4316]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4318]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:29 Storage rcbrokerd[4320]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:34 Storage rcbrokerd[4323]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0
Nov 25 14:44:34 Storage rcbrokerd[4325]: handler.cpp:53 ACCESS DENIED for NML: login=scottchapman is_owner=0 is_rc=0

[ScottChapman]

*sigh*

So, I created a NEW ReadyCloud account and it all works... But I really need to use my other account (have other NASi associated with it).

But I think that clearly means it is some backend problem?

[mdgm-ntgr]

can you login as that user to readycloud.netgear.com or remote.readynas.com to verify the account details are correct?

[ScottChapman]

Yea, it the ReadNAS joins to that account fine, and I can log in to readycloud.netgear.com just fine.

I got support looking into it at the moment.