Urgent: RCloud and iOS 10.3

[etis84]

Hi,

From the application RCloud on iOS, the opening of documents does not work since the update in iOS 10.3 (or 10.3.1).

Except for some extensions, the majority of file types open with a blank page ...

[BingkeX · Accepted solution]

Hi etis84,

Please don't worry about this. Our QA engineers will monitor this issue.

Best Regards.

[BingkeX]

Hi etis84,

Welcome to the community.

I check with IOS RCLOUD app on ios version 10.3. Find that file with .jpg, .png, .mp4, .mp3, .txt can open correctly.

Is the connection to nas or router fine?  What device do you own? Readynas or router?

Would you please clarify your issued file extensions? And i will try.

Best Regards.

[etis84]

Hi,

thank you for your reply.

This concerns a ReadyNAS (problem found with 2 NAS and 3 iPhone).

I just did some complementary tests.
In fact, the default is present only when there is an accented character in the file name or in the path. As I have many file names or folders with an "é", many were not working.

I just made the relationship and I was able to validate :

With the following path:
MyFolder\OtherFolder\Journée.txt
-> white page
If I delete the accent:
MyFolder\OtherFolder\Journee.txt
-> ok!

With the following path:
MyFolder\OtherFolder\Journée\Journee.txt
-> white page
If I delete the accent:
MyFolder\OtherFolder\Journee\Journee.txt
-> ok!

[BingkeX]

Hello etis84,

We have reproduced your issue and filed a bug to track. Our developers are looking at it.

We’d greatly appreciate hearing your feedback. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Best Regards.

[etis84]

Thank you

Is there a way to monitor progress?

[BingkeX · Accepted solution]

Hi etis84,

Please don't worry about this. Our QA engineers will monitor this issue.

Best Regards.

[etis84]

What are they waiting for?

We are numerous in this case and after more than a month still no corrective update!