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User can't log in to ReadyCloud

bridges03
Follower

User can't log in to ReadyCloud

I created an account for my employee in the Admin panel for my ReadNAS 312, but she is unable to sign in. The account has her email address and password, but ReadyCloud won't recognize it. When she clicks on "forgot my password" the system says there is no record of her email address.

Model: ReadyNAS-3100|ReadyNAS-3100
Message 1 of 4
jak0lantash
Mentor

Re: User can't log in to ReadyCloud

You create local accounts on the local admin page and invite ReadyCLOUD accounts on the ReadyCLOUD admin page. Those are two separate types of account. Setting an email on a local account doesn't make it a ReadyCLOUD account.

---
Former NETGEAR Employee.
Disclaimer: Views and opinions expressed here are my own.
Message 2 of 4
jangoloti
Apprentice

Re: User can't log in to ReadyCloud

The whole account issue is a real mess, between the mynetgear, email invitations, accounts, etc...

 

Some document explaining clearly the differences would be welcome...

 

Message 3 of 4
StephenB
Guru

Re: User can't log in to ReadyCloud

Perhaps review this, and provide feedback on what you think should be added: https://kb.netgear.com/22871/How-do-I-add-ReadyCLOUD-users-to-my-ReadyNAS-OS-6-storage-system?cid=wm...

Message 4 of 4
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