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Re: Cant access my http://readycloud.netgear.com site

Minkin
Aspirant

Re: Cant access my http://readycloud.netgear.com site

Having this issue today. I can access my video library through PLEX.tv though and my Plex app on my phone is working. But logging in from any device or windows desktop is not working. Cannot access files through Windwos Explorer or Web -ReadyCloud

Message 26 of 707
Geronimo88
Guide

ReadyCloud Shows Drives as Offline

Hello,

 

I'm having major issues with the Readycloud app and web portal. Each one says my drives are offline. I can access my admin page and see that under the cloud tab I have two green ticks with Internet available and services available. All looks healthy on the admin page V 6.6.1 Everthing was working fine yesturday. I believe the issue is with ReadyCloud and not the drive (I can hear it spinning up). Under IPV4 im using DHCP and having my router address in the DNS list as well as 8.8.8.8. and 8.8.8.4

 

Can anybody help, I've rebooter the router, the drives, computers etc I'm on a MAC.

 

UPDATE: I have noticed that under the cloud tab in admin, Readycloud has turned itself off. I can turn it on again but everytime I log back in to the admin page it shows as off with no green ticks!!

 

Thanks

Model: RN204|ReadyNAS204
Message 27 of 707
Minkin
Aspirant

Windows Security - Network Credentials

Everything has been working fine until this morning. I boot up my computer and see I'm not connected to my NAS. That's not unusual, typically I open Windows Explorer - click on a mapped share and I'm connected. Not today. Now I'm asked for my user name and password. I enter them and get ACCESS IS DENIED.

 

After rebooting my network, the NAS and my computers I try again. I try using multiple computers, my phone and my android tablet using ES File Explorer. Everything is locked out and entering my credentials does nothing.

 

Interesting I can access my movie collection through Plex server.

 

Any thoughts and suggestions would be welcome!

Marc

Model: RN31662E|ReadyNAS 316 6-Bay
Message 28 of 707
CJDEN
Tutor

Betreff: User has been Auto deleted - all data lost

..and on top I just see that all data uploaded from the mobile devices had been deleted on my NAS (photos). That I find VERY worrying - that an issue with a Netgear server can delete files on my personal hardware without any warning what so ever. Seems to fail the purpose of the NAS 😞

Message 29 of 707
0Byte_Solutions
Aspirant

Re: Cant access my http://readycloud.netgear.com site

Same issue- cannot login to ReadyCloud, device shows offline and Cloud services were switched off on the NAS as well.

 

Seems like Netgear only works for about 30 days at a time before having major issues. Time to look for another product.

Message 30 of 707
jak0lantash
Mentor

Betreff: User has been Auto deleted - all data lost


@nbmt wrote:

the NAS seems to toggle the "ReadyCloud" option to "OFF"


As far as I remember, toggling ReadyCLOUD to OFF does NOT mean LEAVING ReadyCLOUD. These are two different buttons and two different things. You can turn off without unjoining from ReadyCLOUD. But if you unjoin from your ReadyCLOUD account, then it obviously toggles ReadyCLOUD off.

I will double check tonight.

Message 31 of 707
yamahagrand
Aspirant

Re: readycloud.netgear.com site and NAS unit offline and Windows app states all units offline

Same here. Was working until approx an hour ago and now says my R7000 is offline.
Message 32 of 707
jak0lantash
Mentor

Betreff: User has been Auto deleted - all data lost


@nbmt wrote:

I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.


From your screenshot, it does look unjoined though!

If you say you haven't done anything and if Tech Support is saying that, then you trust what Tech Support is telling you.

But I'm afraid the data is gone anyway.

Message 33 of 707

Re: Cant access my http://readycloud.netgear.com site

I can not login to readycloud.netgear.com either they browser or app on my phone. My remote users are unable to access the system either and they need to for work.

Thinking net gear broke readycloud.
Message 34 of 707
Tony1971
Aspirant

Re: Cant access my http://readycloud.netgear.com site

Same issue here we are not able to access the readycloud network as well.   Any ETA from support on when this will be resolved?

Message 35 of 707
BriBrom
Star

Re: ReadyCloud Shows Drives as Offline

You're not the only one. Those *&@$#%@**^@!!!* employees at Netgear let Readycloud go down again without giving anyone the benefit of so much as an email to let us know that there's a problem!

Message 36 of 707
HansK
Apprentice

Re: Cant access my http://readycloud.netgear.com site

I can also can only acces my NAS via my admin account. Why do I not see any response from one of the support people from Netgear?

Message 37 of 707
Geronimo88
Guide

Re: ReadyCloud Shows Drives as Offline

Has anyone heard anything from them otherthan "we are working on it'?

Message 38 of 707

Re: readycloud.netgear.com site and NAS unit offline and Windows app states all units offline

Same Here. I can access the cloud from my smartTV still but not any from any computer i normally connect from, also cannot connect from the website.

 

On the up side, its not just me so must be a problem netgear are 'working on' and should be fixed soon

Message 39 of 707
Dcurry508
Tutor

Issue Not being able to activate a Mynetgear account on ready cloud

Hey i have an issue when trying to link up my account to access the ReadyCLOUD service. i have been using this account for months without any issuses and then all of a sudden today when i tried to access my account it said that the server was "offline and to check power and internet connections." Screenshot (8).png

 

however Using the RAIDar tool i could see the server was online and was working fine i could also access the the Admin page through this.

Screenshot (9).png

 

Then after this my server disappeared and i can now no longer see it on Ready Cloud at all and when i try to reactivate it i thought the admin page it says that there is already a local user created

Screenshot (11).png

and of course NOW none of the accounts will log into readyCLOUD at all it doesent say wahats wrong it doesent give an error message it just changed the Email and address field names RED and wont do anything.Screenshot (10).png

anyone have any ideas what to do to get this sorted as Customer support are useless and make you pay to get assistance.  

 

Declan 

Model: RN10200|ReadyNAS 100 Series 2-Bay (Diskless)
Message 40 of 707
yamahagrand
Aspirant

Re: readycloud.netgear.com site and NAS unit offline and Windows app states all units offline

I agree. Glad it's not just me.
Message 41 of 707
Geronimo88
Guide

Re: Issue Not being able to activate a Mynetgear account on ready cloud

You're not the only one, this is a problem with ReadCloud, I am experiencing exact same issue. Cannot access my drives. Apparently the NetGear guys are working on resolving this issue.

Message 42 of 707
4u2fast
Guide

Re: Cant access my http://readycloud.netgear.com site

Same over here. Noway to access Readycloud. What a mess. I can't even recover my Password or create a new account. Everytime I try that I am getting an Error message. What is going on there with those netgear support guys???

Model: RN51664E|ReadyNAS 516 6-Bay
Message 43 of 707
mmud
Aspirant

Re: Cant access my http://readycloud.netgear.com site

I've had this problem off and on since I bought the product last year.  Last night I tried to register my router again, it failed, Passwords failed. Password recovery failed.  From what I'm seeing, their DB connction is hosed.  Various error messages I've seen in the last 24 hours:

 

1. connection pool timeout / connection refused

2. unknown host directory.ngxcld.com

3. error 0000000000

 

Would just like this to work right, once...  Have not had a great experience at all and am considering just going with iCloud... 😞

Message 44 of 707
4u2fast
Guide

Re: ReadyCloud Shows Drives as Offline

Same over here. I can't even recover or create a new account. But why doesn't anybody from support gives a statement to this. Email would do also!!! I am a kind of p....... o..!!!!!

Model: RN51664E|ReadyNAS 516 6-Bay
Message 45 of 707
Dcurry508
Tutor

Re: Issue Not being able to activate a Mynetgear account on ready cloud

Thats good to know lad i am not the only one. is there anywhere you know of that you can check for reported systems outages and status updates on current issues that you know of? 

 

 have been trying to get this fixed for the last 3  hours now.

 

BUT THANKS FOR THE UPDATE 

 

Dee

Message 46 of 707
CJDEN
Tutor

Betreff: User has been Auto deleted - all data lost


@jak0lantash wrote:

@nbmt wrote:

I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.


From your screenshot, it does look unjoined though!

If you say you haven't done anything and if Tech Support is saying that, then you trust what Tech Support is telling you.

But I'm afraid the data is gone anyway.


I truly hope that you are wrong about data being gone. This would render the ReadyCloud useless for me, if Netgear can delete data on my NAS drive just like that.

Message 47 of 707
4u2fast
Guide

Re: Cant access my http://readycloud.netgear.com site

Same error messages in my case. I guess they shut the thing down.

Message 48 of 707
HansK
Apprentice

Re: Cant access my http://readycloud.netgear.com site

No more acces via admin account anymore 😤😢
Message 49 of 707
mmud
Aspirant

Re: Cant access my http://readycloud.netgear.com site

Yup, same here.  Also the error messages I get indicated a DB issue:  error 0000000, connection pool timeout, etc...

 

"And this has coincided with my ReadyNas deleting cloud users, cloud users home directories and toggling the "ReadyCloud" option to "OFF" Is this another Netgear Server database issue?"

Message 50 of 707
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