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Re: Cant access my http://readycloud.netgear.com site

Dcurry508
Tutor

Re: Delete Cloud User impossible

i know this was a long time ago but i am haveing the same issue as this guy when i try to log in it says there is already a user present and i cant log in with the username i want. 

Message 101 of 707
Dcurry508
Tutor

Re: Issue Not being able to activate a Mynetgear account on ready cloud

Yes it seems to be fixed for being able to log in however i am still not able to log into the account i would like beacuse there is a Home folder with nothing in that is stopping me from logging in.

 

but for yourslef you should be good to go.

Message 102 of 707
kcirillo
Guide

Home Folder Dissappeared

My ReadyNAS, which is running the latest OS has been running fine for over a year now. I am the only user that has access to it. All of a sudden this morning, I noticed that my home folder is missing. There is only one folder "admin" and there used to be two. Has anyone else had this problem? Without a backup, has anyone been able to find the folder. It is missing both from my mapped drive and from the web interface. The user account is also missing by the way.

Model: RN31661D|ReadyNAS 316 6-Bay
Message 103 of 707
Nodeadpixels
Guide

Re: Cant access my http://readycloud.netgear.com site

The OS reinstall did the trick - well, after I figured out that I had to turn back on the cloud service. Thanks!

Message 104 of 707
trillian796
Guide

Re: Cant access my http://readycloud.netgear.com site

Have you got your users and their home directories now too ?

Message 105 of 707
Nodeadpixels
Guide

Re: Cant access my http://readycloud.netgear.com site

Users were lost. Had to recreate them. But, no data loss.

Message 106 of 707
britrb
Guide

Re: Cant access my http://readycloud.netgear.com site

Is this something we'll all have to do?
Message 107 of 707
trillian796
Guide

Re: Cant access my http://readycloud.netgear.com site

if the users have home directories and have data, get them backed up to another share, all my home dirs appear to be gone

Message 108 of 707
kcirillo
Guide

Re: Home Folder Dissapeared

What is also odd is that no space has been freed up. There is over a terabyte of data missing and it is not reflected in the free space.

Message 109 of 707
Nodeadpixels
Guide

Re: Cant access my http://readycloud.netgear.com site

No idea...

Message 110 of 707
kcirillo
Guide

Re: Home Folder Dissapeared

Now looking at the logs, I see that 4 this morning my account was deleted. I wasn't awake at 4am and no one else has access to the NAS. I don't know why the account would have been deleted. Are the files moved and stored anywhere when an account is deleted. Why did it get deleted?

Message 111 of 707
Geronimo88
Guide

Re: Cant access my http://readycloud.netgear.com site

Im lost, are you talking about recreating ReadyCloud users after they were somehow deleted, How do we recreate readycloud users?

Message 112 of 707
JennC
NETGEAR Employee Retired

Re: ReadyCloud Shows Drives as Offline

Hello all,

 

ReadyCloud is currently down, eng'g is currently investigating. I believe there is no need to create a new account. It may be best to wait for an update about this ongoing problem. We sincerely apologize for the inconveniences.

 

Regards,

Message 113 of 707
kcirillo
Guide

Re: Home Folder Dissapeared

Here is the log for someone to look at. You can see that the account cirillo.k@gmail.com was deleted at 4:09am. I see no reason as to why it was deleted.

 

Thu Mar 30 2017 14:27:44 System: Firmware was upgraded to 6.6.1.
Thu Mar 30 2017 14:27:44 System: ReadyNASOS background service started.
Thu Mar 30 2017 14:27:44 Volume: Less than 30% of volume data's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%.
Thu Mar 30 2017 14:25:13 System: The system is rebooting.
Thu Mar 30 2017 14:13:15 System: ReadyNASOS background service started.
Thu Mar 30 2017 14:13:15 Volume: Less than 30% of volume data's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%.
Thu Mar 30 2017 14:11:53 System: The system is rebooting.
Thu Mar 30 2017 4:09:31 Account: User 'cirillo.k@gmail.com' was deleted.
Thu Mar 30 2017 1:26:28 Snapshot: Snapshot prune worker successfully deleted snapshot 2017_03_02__00_00_05 from share or LUN AmazonCloudDrive.
Thu Mar 30 2017 0:00:28 Miscellaneous: Snapshot c_1490857228 was successfully created for share or LUN AmazonCloudDrive.
Wed Mar 29 2017 1:25:33 Snapshot: Snapshot prune worker successfully deleted snapshot 2017_03_01__00_00_03 from share or LUN AmazonCloudDrive.
Wed Mar 29 2017 0:00:26 Miscellaneous: Snapshot c_1490770826 was successfully created for share or LUN AmazonCloudDrive.
Tue Mar 28 2017 23:37:13 Volume: Less than 20% of volume data's capacity is free. Performance on volume data will degrade if additional capacity is consumed. NETGEAR recommends that you add capacity to avoid performance degradation.
Message 114 of 707
Nodeadpixels
Guide

Re: Cant access my http://readycloud.netgear.com site

I had to recreate them in the admin page and then also restart cloud services.

Message 115 of 707
nbmt
Guide

Re: Cant access my http://readycloud.netgear.com site

@Geronimo88

 

Please read this Netgear KnowledgeBase Article on "How do I use ReadyCLOUD to allow or remove share access for remote users?"

 

https://kb.netgear.com/24929/How-do-I-use-ReadyCLOUD-to-allow-or-remove-share-access-for-remote-user...

 

Once you have invited the Cloud User, they have to click on an email link and login to ReadyCloud which will activate their access to that shared folder.

 

I do recommend you have "Snapshots" turned on for ALL shares.

 

I personally do NOT use the "Home" directory, but setup a seperate Share on the volume and give the Cloud User read/write access to it, thus if the "ReadyCloud" system has the same issue as it has has today, you don't lose the data stored in the "Home" directory.

 

"Once Bitten, Twice Shy!"

 

 

 

 

Message 116 of 707
BadBob
Guide

Re: Issue Not being able to activate a Mynetgear account on ready cloud

I should clarify, I can log into Mynetgear website, not via ReadyCloud. Seems like Netgear is making some progress but I still can't access my NAS from my desktop. It now accepts my user/password but will not connect to my NAS. HOPEFULLY we will be in business soon. Oh, my phone app can now log into my NAS but will not connect either.
Message 117 of 707
jak0lantash
Mentor

Re: Cant access my http://readycloud.netgear.com site

Having too many snapshots is not a good thing either, metadata allocation can become high, the volume can become unbalanced and the data significantly fragmented.

And it can actually be counterproductive in some situations. For example, don't have snapshots on a share where you write Veeam backups, or any rotating backup.

Message 118 of 707
Minkin
Aspirant

Re: Cant access my http://readycloud.netgear.com site

You say you turned off cloud services tand the users were cloud users. I can see how you might need to make new users without the service.

 

Message 119 of 707
JennC
NETGEAR Employee Retired

Re: Cant access my http://readycloud.netgear.com site

Message 120 of 707
trillian796
Guide

Re: Cant access my http://readycloud.netgear.com site

Hi,
Please can you tell me if all home directory data is lost ? I had snap shots but can't see them to restore them 😢
Message 121 of 707
mmud
Aspirant

Re: Cant access my http://readycloud.netgear.com site

My service is up and running again.  Netgear has solved whatever DB issues they had, for now....

 

Username/Password from 6 months ago is working without having to change it.  Nothing wrong on the client side - but of course I didn't know that from midnight-4am last night while I was up trying to troubleshoot this.  Thanks for wasting my time, Netgear.


@Nodeadpixels wrote:

@BrentDynamics Tried that too and I just get a PASSWORD RECOVERY FAILED message. Thanks for the tips - hopefully something gives soon.


 

Message 122 of 707
twgriffiths
Guide

Re: Cant access my http://readycloud.netgear.com site

My NAS is still "offline", so not all the issues are resolved.

Message 123 of 707
nbmt
Guide

Re: Cant access my http://readycloud.netgear.com site

The way I understand the "Home" folders work is:-

1) You create a new user called "NewCloudUser@someinternet.com", and a "Home" folder is created for them under the directory "Home" called "NewCloudUser"

2) Snapshots only work on the users own home folder, in this case the folder called "NewCloudUser". Snapshots DO NOT work on the folder called "Home".

3) if you were to delete the user " NewCloudUser@someinternet.com then they system will automatically delete their home folder called "NewCloudUser" from below the "Home" directory. Thus having Snapshots turned on for the users home folder will NOT help you retrieve their data.

What has happened today with the ReadyCloud system, has effectively told you ReadyNAS that it is NOT part of the READYCLOUD system, thus it has no ReadyCloud users, hence the ReadyNAS has:-

1) Turned OFF the "ReadyCloud" option under "Cloud" in "Admin".

2) therefore deleted all ReadyCloud users.

3) therefore deleted the ReadyCloud users "Home" directory.

Just as if you were the one who had toggled the ReadyCloud option to "OFF"

Hence why I never use the "Home" directory option, but create my own folder on the root of the volume and give "Read/Write" access to the relevant ReadyCloud user.

It would be much better for the future if when a user is delete their "Home" directory was not automatically deleted. Nor if the ReadyCloud service was toggled to "OFF" should the "Home" directories be automatically deleted.
Message 124 of 707
nbmt
Guide

Re: Cant access my http://readycloud.netgear.com site

@twgriffiths

You need to log on to the ReadyNAS locally as "Admin" click on the "Cloud" tab / ribbon and toggle the ReadyCloud from "OFF" to "ON" and put in your ReadyCloud username and password for the system to be seen again in "ReadyCloud.netgear.com"
Message 125 of 707
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