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I'm away at the moment with limited access to the internet but engineering might have found a way to recover the data.
Please don't run any volume maintenance or make any changes to you volume if possible as these will reduce the chances of partially/fully successful data recovery. If you must access your data still on there for now I would boot to volume read-only mode.
If you can connect a USB HDD (with enough space to hold the deleted data) to your NAS and boot your NAS to tech support mode (a boot menu option), and PM me the 5-digit number you then get and your agreement to http://kb.netgear.com/20932/NETGEAR-Remote-Access-Policy I'll take a look when I'm back.
I'm away at the moment with limited access to the internet but engineering might have found a way to recover the data.
Please don't run any volume maintenance or make any changes to you volume if possible as these will reduce the chances of partially/fully successful data recovery. If you must access your data still on there for now I would boot to volume read-only mode.
If you can connect a USB HDD (with enough space to hold the deleted data) to your NAS and boot your NAS to tech support mode (a boot menu option), and PM me the 5-digit number you then get and your agreement to http://kb.netgear.com/20932/NETGEAR-Remote-Access-Policy I'll take a look when I'm back.
Re: ReadyCloud service went offline and Delete all user accounts and files
I wouldn't try 3rd party software just yet.
I'm away at the moment with limited access to the internet but engineering might have found a way to recover the data.
Please don't run any volume maintenance or make any changes to you volume if possible as these will reduce the chances of partially/fully successful data recovery. If you must access your data still on there for now I would boot to volume read-only mode.
If you can connect a USB HDD (with enough space to hold the deleted data) to your NAS and boot your NAS to tech support mode (a boot menu option), and PM me the 5-digit number you then get and your agreement to http://kb.netgear.com/20932/NETGEAR-Remote-Access-Policy I'll take a look when I'm back.
That's good news. I turned off the NAS for now, will prepare a USB HDD and go the "tech support" boot menu option way soon.
Doing some online research on btrfs I've found out that walking back some generations may reveal a tree structure that might still contain the deleted home folders. Apart from some log files I doubt that much data has been written since then and that most if not all data remains physically present.
Learning from the trouble I now know that I shouldn't rely on cloud users' home folders anymore.
Re: ReadyCloud service went offline and Delete all user accounts and files
I am able to login tomy readycloud account but it says my ready NAS is offline. I will not acceot the default user login in the same LAN or the actual username abd password I set. It then brings me to the recovery email page asks me the question I expected but then tell me recover failed when given the correct answer. What is going on with all this!!!!
I have 2 ReadyNAS devices using ReadyCloud. Today I am finding that all of my ReadyCloud accounts across both devices were deleted. The log entries are below. I also see that both devices have ReadyCloud turned OFF now. This was not my doing. WTF Netgear. You assholes.
Device 1
Thu Mar 30 2017 7:44:47 Account: User 'xxx' was deleted. Thu Mar 30 2017 7:44:43 Account: User 'xxx' was deleted. Thu Mar 30 2017 7:44:37 Account: User 'xxx' was deleted.
Device 2
Thu Mar 30 2017 7:47:12 Account: User 'xxx' was deleted. Thu Mar 30 2017 7:47:08 Account: User 'xxx' was deleted. Thu Mar 30 2017 7:47:05 Account: User 'xxx' was deleted. Thu Mar 30 2017 7:46:57 Account: User 'xxx' was deleted.
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Re: Cant access my http://readycloud.netgear.com site
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Re: readycloud.netgear.com site and NAS unit offline and Windows app states all units offline
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Re: Ready Cloud back up and running but no restore of home directories
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Re: ReadyCloud service went offline and Delete all user accounts and files
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Re: Cant access my http://readycloud.netgear.com site
When can we expect to hear from you 'reaching out'? I've spent 4 hours this morning trying to access my NAS and at the same time this community forum for answers. No wonder it was so hard to get onto the forum.
I am able to login to ReadyCloud, but my NAS is still 'offline'. It is visible on my network but I'm unable to login to it.
Is the data still there/available?
Are the user accounts still available?
When do you expect to contact users?
When do you expect to have a fix/resolution for this issue?
Re: Cant access my http://readycloud.netgear.com site
I wish I can get the data restored somehow. I have turned off the machine tonight and I haven't had any load on that machine since yesterday. The deleted folders should be mostly physically present if not all of them.
Once the NETGEAR technicians have a solution I have to keep that machine turned off. I"ll need their assistance for data recovery...
I've had daily snapshots for the user folders but this wipe killed them as well. I looked up information about btrfs-find-root and btrfs restore, thinking that using an older generation root might find the directories I'm missing and allow them to copy the lost data on a USB drive. The commands were too complicated for me.
