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VPN Disconnected
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Hi, all
Is there any new known problem with readycloud? I'm struggling to connect to 2 different NAS systems remotely from my work PCs (2 different PCs) I am getting the dreaded online (VPN Disconnected) message and it's driving me daft
Thanks
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The VPN disconnected was due to a problem with the VPN server. We resolved the issue middle of last week. Anything you are experiencing since middle of last weeks is unrelated to the main issue that occurred on the server at the end of January.
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Re: VPN Disconnected
I am having the same issue today -was working fine last week. I'm just trying to upgrade the client to see if it makes any difference.
Edit: It didn't.
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Re: VPN Disconnected
Have same problem today, normally fixed quite quickly but today not! Just called tech support and weren't aware of problem! I'm told its now logged and should be fixed soon! Finger crossed as I've got grumpy users today!
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Re: VPN Disconnected
We are seeing multiple customers reporting similar problems. The engineering team are looking into it with high priority.
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Re: VPN Disconnected
we have clients that are experienicing the same..
oddly enough our account works. been fine for months.
today.. online with vpn disconnected.
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Re: VPN Disconnected
Same here too today (30th Jan 2017), with no physical reason to explain it. Logging into the Readycloud webpage shows the shares so I know they are there.
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Re: VPN Disconnected
I am also experiencing issues. Fine last week, now I have 5 remote users without connection.
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Re: VPN Disconnected
We too are having the same issue for us and our clients.
Is there an update on the resolution?
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Re: VPN Disconnected
Is there a way I can get notified when there's a change of status on this problem? It's comforting to know Netgear engineers are looking into it for now. Thanks!
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Re: VPN Disconnected
As a possible workaround/backup, ownCloud was recommended in an earlier thread I was just reading and I'm looking forward to testing it out since ReadyCloud has just been a never-ending nightmare for us.
Latest plugin for ReadyNas: https://rnxtras.com/add-ons/update/owncloud-9-1-3-all-readynas-platforms-79444
Desktop and Mobile Apps: https://owncloud.org/install/#
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Re: VPN Disconnected
When is this going to be fixed?
It took the Netgear support team the best part of a day to notice this wasn't working despite it being reported on here and Facebook.
I have several disgruntled users who can't access their files, as they are away from the NAS location.
Normally outages of ReadyNAS Remote have been quietly fixed, with no online acknowledgement of the problem ever existing. This one is now dragging on too long!
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Re: VPN Disconnected
Same here, I've been rebuilding a laptop for our team due to HDD failure. When reinstalled Readycloud initially worked but after I had installed Teamviewer I got the VPN disconnected message. I thought it might have caused an issue but it's unlikely Teamviewer would have affected it. After 2 more rebuilds and installs (without teamviewer, though that's probably irrelevant) I'm getting the same problem. I will be able to test oure other machines later today but it looks like this is a wider issue.
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Re: VPN Disconnected
Hi,
I have this problem too. I'm unable to login with PC clients to ReadyNAS Remote. Nothing in my networks was changed, FW permitions are OK.
I'm only able to login directly on web page https://remote.readynas.com/. NETGEAR changed somethnig again and stopped something working 😕
Thanks for solution.
Premek
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Re: VPN Disconnected
This does need urgent attention given that the security of my entire business depends upon ReadyCloud operating properly. When can we expect a solution?
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Re: VPN Disconnected
We are Powershift Partners here and I have asked our account manager to look into this and he is doing so.
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Re: VPN Disconnected
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Re: VPN Disconnected
@nextwavepc wrote:
Ive tried owncloud. Its outdated for the nas. Doesnt work.
It does work actually, but you might need to get the install package from rnxtras.com
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Re: VPN Disconnected
Netgear, please fix this. none of my windows pc's can connect. It works on my android and ios devices.
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Re: VPN Disconnected
Hi,
i have the same issue since 3 days,
No upgrade done, no apparent change on the structures.
VPN disconnected - android function well - webpage OK
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Re: VPN Disconnected
Are we going to get an update on this issue? Can this be moved to the ONLY priorty, as it is affecting Readycloud's entire customer base?
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Re: VPN Disconnected
me too, I reinstall app in windows 10 but no effect, remain "online(disconnected vpn)"
..??..
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Re: VPN Disconnected
Andy.