On of the users that has been created is registered with an envelop in the list Resending the invitation says: no such users exist Creating the invitation generates error code 35080838 local device synchronization error....user already present.. Any suggestions?
Hi Roel, Below is your recent chat transcript with NETGEAR Support. Please keep it for your future reference.
Case #: 22942427 Hi, my name is Dann. How may I help you? Roel Steffens: How can i delet a pending user from ReadyCLOUD. Dann: I believe that has already been reported but we don't have any updates yet. Let me check. One moment please. Dann: I have double checked but we still don't have any updates. This has already been forwarded to the Engineers and I believe they are already working on it. Dann: I apologize for the inconvenience. Roel Steffens: Ok i hope they have soon have a solution for me because my dauther in Italy cannot use my NAS in the Netherlands. Dann: My suggestion is have her personally register an account instead at https://remote.readynas.com/. Once she already have and account, then you can add her a a ReadyCloud User. Roel Steffens: Oke that is a good idee thank you, i wil try that solution. Can you give an indication about time for the solution for ReadyCLOUD? Dann: I really do apologize. I wish I have an ETA as to when the issue is going to be fixed. Roel Steffens: oke thanks. Dann: You are most welcome. It is my pleasure to help you. Dann: Is there anything else that I can assist you with today? Roel Steffens: Bye Dann: The ticket number for this chat session and short survey will be sent to your email which pertains to the support experience you had with me and has nothing to do with product issues or other tech. Dann: Take care and have a great day! Roel Steffens: The same. 'Roel Steffens' disconnected ('Concluded by End-user').
