- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: help with my netgear account
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
help with my netgear account
Hello,
I have a problem with my netgaer account. I can log in on redaycloud, all NASubits are connectesd, but when I try to log in in My netgear website i get this error:
Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)
I tried IE, Firefox, Chrome, all the same. I need to add some devices to my account.
Can anyone help me with this problem?
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
@Kardano wrote:
Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)
I tried IE, Firefox, Chrome, all the same. I need to add some devices to my account.
The error message suggests that a character string is using unicode/extended ascii, but the web page is set up for normal ascii. Netgear might need to change something in their server.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
I hope that someone from Netgear can fix this error within a week....
Week is gone and no change. Still error. How i can use account like this? All of my purchased Netgear devices are registerred under this account.....
..this is REAL problem for me.
Hello @Marc_V
Can you ask specialists if there is something new? I newd to get to my device list.
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
Hi @Kardano
This seems to have been an issue with the web but products are registered upon checking the profile according to Support.
I will try to get in touch with them again. Still good to hear that you can login back, We just need to make sure your products appear again.
Have you tried on logging on a different browser?
Regards
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
Hi @Marc_V
I see all my registerred products back on site but all proof of purchase i uploaded till today are gone!
Also i see uncorrect info about warranty of my registerred products:
and netgear warranty product check give me thees errors to:
No warranty on my 6 month new RN316?
there is error that need to be corrected!
(new products registerred today seems to be OK)
NETGEAR Product Warranty Check
This page allows you to check the warranty status of your NETGEAR product. To use this facility, your product must already be registered. If you have not done so register the product now.
- Product: RN31600
- Serial Number:*********
- Country of Purchase: Slovakia
- Puchased on: 2017-12-25
- Registered on: 2018-01-04
* Entitlements are subject to NETGEAR Warranty T&C .
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
Hi @Marc_V,
this problem STILL PERSIST:
I see all my registerred products back on site but all proof of purchase i uploaded till today are gone!
Also i see uncorrect info about warranty of my registerred products:
and netgear warranty product check give me thees errors to:
No warranty on my 6 month new RN316?
there is error that need to be corrected!
(new products registerred later seems to be OK)
If i use NETGEAR warranty chedck i get this:
(no warranty on my 10 month old RN316? really?)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
I've been having issues with logging into my Netgear account "Error! Something went wrong. Please try again".
I have tried logging into the site using 4 different computers and 2 mobile devices, and still, receive the same error. I see others in the community also experiencing the same issue.
I can't get any support as I'm unable to log into my account. I have tried resetting the password, but still doesn't allow me to log into my account to get support.
Any way I can get support regarding this would be greatly appreciated.
Regards,
Kriss
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: help with my netgear account
Hello @KrissITGuy - Please send me a PM with your contact information and I can assist with support getting in contact with you.
~Christian