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Re: help with my netgear account

Kardano
Luminary

help with my netgear account

Hello,

I have a problem with my netgaer account. I can log in on redaycloud, all NASubits are connectesd, but when I try to log in in My netgear website i get this error:

 

Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)

I tried IE, Firefox, Chrome, all the same. I need to add some devices to my account.

 

Can anyone help me with this problem?

Thanks.

Model: RN31600|ReadyNAS 300 Series 6- Bay
Message 1 of 17
Marc_V
NETGEAR Employee Retired

Re: help with my netgear account

Hi @Kardano

 

I can login to my MyNETGEAR profile just fine. Have you tried logging in using a different PC?

 

 

Regards

 

 

 

Message 2 of 17
Kardano
Luminary

Re: help with my netgear account

Hi @Marc_V

 

From 3 different PC or notebooks i get the same error. If my fried try to log to HIS account it is OK. It seems as there is some problem in MY OWN netgear accout. not on PC

 

Message 3 of 17
Marc_V
NETGEAR Employee Retired

Re: help with my netgear account

Hi @Kardano

 

We have already reported the issue you are getting. Can you try to reset your Password using the Forgot password link and re-login.

 

 

Regards

 

 

Message 4 of 17
Kardano
Luminary

Re: help with my netgear account

Hi @Marc_V

 

i successfully reset my password twice. Aftre each reset i tried to login with nwew password. Same error as before.

Message 5 of 17
Marc_V
NETGEAR Employee Retired

Re: help with my netgear account

Hi @Kardano

 

Were you able to login to your account already? 

 

 

Regards

Message 6 of 17
Kardano
Luminary

Re: help with my netgear account

Hi @Marc_V

 

No. i still get error:

Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)

And no info from Netgear.

I can't login to my account.

Message 7 of 17
StephenB
Guru

Re: help with my netgear account


@Kardano wrote:

 

Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)

I tried IE, Firefox, Chrome, all the same. I need to add some devices to my account.

The error message suggests that a character string is using unicode/extended ascii, but the web page is set up for normal ascii.  Netgear might need to change something in their server.

Message 8 of 17
Kardano
Luminary

Re: help with my netgear account

I hope that someone from Netgear can fix this error within a week....

Week is gone and no change. Still error. How i can use account like this? All of my purchased Netgear devices are registerred under this account.....

..this is REAL problem for me.

 

Hello @Marc_V

Can you ask specialists if there is something new? I newd to get to my device list.

 

Thanks.

 

Message 9 of 17
Kardano
Luminary

Re: help with my netgear account

Hi @Marc_V

 

When i try to log in into mynetgear i see this error now:

 

Error: Something went wrong! Please try again

Message 10 of 17
Kardano
Luminary

Re: help with my netgear account

Hi @Marc_V

I can log into ,y.netgear account now, but all my registerred product are gone.

 

when i log in I see:

 

No products registered under your profile.

 

I hope that someone correct this.

Message 11 of 17
Marc_V
NETGEAR Employee Retired

Re: help with my netgear account

Hi @Kardano

 

 

This seems to have been an issue with the web but products are registered upon checking the profile according to Support.

 

I will try to get in touch with them again. Still good to hear that you can login back, We just need to make sure your products appear again.

 

Have you tried on logging on a different browser?

 

 

Regards

Message 12 of 17
Kardano
Luminary

Re: help with my netgear account

Hi @Marc_V

I see all my registerred products back on site but all proof of purchase i uploaded till today are gone!

 

Also i see uncorrect info about warranty of my registerred products:

and netgear warranty product check give me thees errors to:

No warranty on my 6 month new RN316?

there is error that need to be corrected!

(new products registerred today seems to be OK)

 

NETGEAR Product Warranty Check

This page allows you to check the warranty status of your NETGEAR product. To use this facility, your product must already be registered. If you have not done so register the product now.

 
Product: RN31600
Serial Number:*********
Country of Purchase: Slovakia
Puchased on: 2017-12-25
Registered on: 2018-01-04
Standard Product Warranty *
Advanced Support / Hardware Contracts:

* Entitlements are subject to NETGEAR Warranty T&C .

Message 13 of 17
Marc_V
NETGEAR Employee Retired

Re: help with my netgear account

Hi @Kardano

 

Apologies for the late follow up. This should have been resolved. Can you please confirm?

 

 

Regards

Message 14 of 17
Kardano
Luminary

Re: help with my netgear account

 

Hi @Marc_V,

 

this problem STILL PERSIST:

I see all my registerred products back on site but all proof of purchase i uploaded till today are gone!

 

Also i see uncorrect info about warranty of my registerred products:

and netgear warranty product check give me thees errors to:

No warranty on my 6 month new RN316?

there is error that need to be corrected!

(new products registerred later seems to be OK)

 

If i use NETGEAR warranty chedck i get this:

(no warranty on my 10 month old RN316? really?)

 RN316.jpg

 

Message 15 of 17
KrissITGuy
Aspirant

Re: help with my netgear account

I've been having issues with logging into my Netgear account "Error! Something went wrong. Please try again".

 

I have tried logging into the site using 4 different computers and 2 mobile devices, and still, receive the same error. I see others in the community also experiencing the same issue.

 

I can't get any support as I'm unable to log into my account. I have tried resetting the password, but still doesn't allow me to log into my account to get support.

 

Any way I can get support regarding this would be greatly appreciated.

 

Regards,

Kriss

Message 16 of 17
Christian_R
NETGEAR Employee Retired

Re: help with my netgear account

Hello @KrissITGuy - Please send me a PM with your contact information and I can assist with support getting in contact with you. 

 

~Christian  

 

 

Message 17 of 17
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